I booked a round trip (to fly airpeace via wakanow platform) from Lagos to Enugu and my return flight was cancelled 2 days before the return date. I had to pay more ( almost double the price) to schedule another flight and I incurred additional fee to book an hotel for an additional day as I could no longer s flight for my preferred date.

Long story short, despite the inconveniences and disappointment, I am yet to get a refund for the cancelled flight. I initiated a refund process with wakanow and it's been about 10 weeks now whereas, refund shouldn't exceed 2-3 weeks avoiding to their website.

I have put a call through to their agents and for about 5 weeks now I am being told the same thing each time I call. "sorry, the process is still on, we will send a reminder mail to airpeace". This is already seeming like it's never going to end and there's nothing I can do about it.

Please, has anyone experienced something similar and how can I go about it?

Airpeace refund process is pretty fast so I suspect the delay is coming from the travel agent.

Have you tried to reach out to Airpeace directly?

aieromon:
Airpeace refund process is pretty fast so I suspect the delay is coming from the travel agent.

Have you tried to reach out to Airpeace directly?

Initially, I wanted to apply for refunds through airpeace, but I was told by airpeace to go through the travel agent.
So I believe I would still be referred to them. But nonetheless, I will give it a trial

drlaykay:

Initially, I wanted to apply for refunds through airpeace, but I was told by airpeace to go through the travel agent.
So I believe I would still be referred to them. But nonetheless, I will give it a trial

The advantage of booking directly with an airline is for a better and more direct conflict resolution approach.

Abi d the ticket cheaper on wakanow?

drlaykay:

Initially, I wanted to apply for refunds through airpeace, but I was told by airpeace to go through the travel agent.
So I believe I would still be referred to them. But nonetheless, I will give it a trial

It has been paid to the travel agent. Psych him and tell him you were informed he was paid to the account which he used to book for you.