Role: Revenue Officer

Location: Lagos

Job Type: Full Time

ROLE PURPOSE

Responsible for meter set up, debt migration, and resolving post metering issues across the Business Units

ROLE ACCOUNTABILITIES

Set up of all Prepaid accounts on the vending platforms (CIS & Ultima) according to set guidelines.

Ensure customer’s debt are migrated within SLA.

Responsible for analyzing and interpreting customer complaints by using statistical techniques to resolve it.

Review reconciliation documents from the Business Units for set up of new customers based on agreed policy.

Responsible for handling customer vending-related issues escalated via CRM platform.

Troubleshoot and resolve offline customers’ profile-related issues.

Provide analytical support on weekly token reconciliation across the business unit.

Ensure credit/debit adjustments are implemented accurately based on the requests are sent from business units.

Ensure accurate prepaid data collection & implementation to reduce error and optimize efficiency.

Ensure all payment reversals confirmed by Treasury/BU Finance Unit are implemented within SLA.

Comply with Quality Management System / Occupation Health & Safety requirements including objectives and applicable regulations relating to assigned jobs

Carrying out all other functions as designated in line with achieving the departmental objectives

MINIMUM REQUIREMENT


First degree in Social science/ Engineering.

Requires 0 - 3 years post qualification experience.

SKILLS & COMPETENCE

Technical Competencies:

Good knowledge of industry-related regulations

Customer Focus

Customer Support

Payment Solutions/ Strategy

Planning and Organizing

Data Gathering and Analysis.

Behavioral Competencies:

Ability to work under pressure and multi-task effectively.

Good communication & interpersonal Skills.


Problem Sensitivity.

Ability to work independently and take responsibility for operations impacting decisions

To Apply:

Send resume to kamaldeen.adebayo@mactay.com using the job role as the subject of the email.