From the home of Lilith Games, AFK Arena is a hugely famous Role Playing Game. The most occasional Celestials and Hypogeans make it one of the most dopamine experiences ever.

The game has earned a vast fanbase as players from all junctions of the world have joined in this experience of protecting Esperia against the eldest and evil Hypogeans. We provide a step-by-step guide to contacting the AFK Arena customer support team.

You can redeem all the rewards using the latest AFK Arena codes. So let's move on to our guide.

Though the designers have kept optimizing and improving the gameplay with each new update, there are still a lot of problems that need to be handled by them.

What Is AFK Arena?

Join players all over the globe in this fantasy journey and prevent an ancient evil from destroying the realm of Esperia. AFK Arena is a simple action card game. Players can build a personalized team and level up with the unique AFK Awards auto farming system.

Released globally in April 2019, Lilith Games' AFK Arena is a squad role-playing game with a mix of idle RPG and turn-based RPG mechanics. It's based around 5v5 battles that are automated and don't require much input.

How to Contact Customer Support in AFK Arena

The support team has already responded to many frequently asked questions on the game's official website. But if anyone could not satisfy himself, the AFK Arena customer service is public to get any time to answer the questions from the players.

There are 3 methods to contact the customer support team of AFK Arena. Players can get through in-game menu options, contact the official support website, or reach out to the Developers directly via social media handles.

1 - Contact via in-game Customer Service Option

Launch the game on your device. Once the in-game screen has loaded, follow the steps below:

1. Firstly, tap your Avatar icon on the top left corner of the in-game screen. This would bring you to your Player Profile Menu.
2. You will see three tabs below the Profile Menu: Achievements, Settings, and Details. Tap on the settings tab next. This would bring you to the in-game settings menu.
3. The Settings menu is segregated into three elements, User Settings, Services, and Game Settings. Tap on the Support option current under the Services part.
4. This action will take you to the Live Chat Support room, where you can input your issue's category. It may be an in-game bug, account-related problem, or an issue with in-app buys.
5. It might so occur that you see your exact problem there. To read the responses, you need to tap on the planned Query. Once you do so, the bot will retreat with a Frequently Asked Questions list under that category.
6. You will see a Resolved/Un-resolved option below the answer. If the problem continues for you or is something other, you must tap on Unresolved. This would connect to an agent from the Player Support team. Make sure you write about your issue in detail and add relevant screenshots by tapping on the Image icon beside the text-inputting box.

The agent will get around to you in the same chain as soon as possible. You can do numerous follow-ups with them till your problem is Resolved. It is to be noted that the hours of operation of the Support team are between 08:00 till 24:00 GMT. That does not indicate you have to report this problem within this time frame. You may write to them anytime. The Developer team will contact you as soon as their Hour of Operation starts.

2 - Contact via AFK Arena Official Website

Players can now go to the official help website of AFK Arena and access the customer service option. It could be another option where players face login issues and cannot access the in-game support option.

1. Visit the official forum. This would shift you to the Support Web page of AFK Arena.
2. You must fill in the support form from this web page to submit a Query. Just scroll down the page and input the details. You would be invited for the following information: Name, Email Address, and a detailed explanation of your problem.
3. Once you are finally done, tap on the Submit button to submit your Query successfully.

The Designers at Lilith Games will get back to you in the email ID delivered by you within 48 hours. However, since they are not inviting you to input your Player ID, the answer they mail you would be general. You may get back to them in the same mail chain with your Player ID and appropriate screenshots of your issue for better service.

3 - Contact the Developer Team Directly

Another method could be to run out to the Developers directly. You may mail the Developer team at afkguide@gmail.com to register your problem. Make sure to note your Player ID, write about your Query in detail and attach screenshots if required.

You may even get in touch with them through their Social Media handles. @AFK_Arena is the support Twitter handle of AFK Arena to cater to users' queries.

You can go out to the team at @afkarena, the Official Facebook ID of AFK Arena. Players should then observe on their Discord server, where tons of passionate fans help users resolve their queries.

Conclusion

While we know that AFK Arena is the most famous game on the mobile platform, the game has earned a vast fanbase as players from all junctions. If we have any queries regarding these games, we have to contact customer service. We hope you enjoyed this guide and get some information about how to contact customer service.