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Which Companies Have The Worst Customer Care Contacts In Nigeria? - Business - Nairaland

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Which Companies Have The Worst Customer Care Contacts In Nigeria? by webizone(m): 10:13am On Aug 30, 2022
Hello guys,
It is generally known that a lot of companies in Nigeria have very poor customer service ethics. The aim of this post is to call out these companies on the plight of their faithful customers. I will start:

1. Multichoice (Gotv and DStv):
This company has several customer care lines on their websites and on their USSD prompt that never connects. Imagine the frustration of an E16 error after subscription, but no one to call after attempts to clear said error.

2. Ekedc (Phcn):
Applying for a prepaid meter? Wait to get it in 2 years, all the while paying for postpaid estimates and swallowing insults and possible disconnection of your power from field agents. Complain to the customer care, you only get a "waiting for approval" message.

3. UBA (Honourable mention):
Very notorious for customers' disappeared debits/credits. You can keep coming back to complain about it, each time you will be given a form to fill that seems to go nowhere. Much improved now in reverting hung transactions, maybe because of the new CBN policy on such transactions.

4.

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