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Job Vacancy - Quality Assurance Specialist by fesamson57: 12:21pm On Jan 20, 2023 |
Job title: Quality Assurance Specialist Location: Ilupeju, Lagos State Salary: N250,000 net and other benefits Report to: Contact Centre Manager Summary: Quality Assurance Specialist responsibilities include developing quality standards, evaluating calls, design of call scripts/surveys, and identifying issues with the products or services. Responsibilities: • Ensure that standards and safety regulations are observed • Address and discuss issues and proposed solutions with superiors • Document quality assurance activities and create audit reports • Make recommendations for improvement • Preparing and implementing quality assurance policies and procedures • Performing routine inspections and quality tests • Handle daily team briefing and product pieces of training • Develop performance improvement activities to improve team/agent performance • Ensure adherence to policies & processes in the Contact Centre etc. • Performance report of Weekly/Monthly achieved to line Manager Requirements: • BSC / HND in any degree • Minimum of 4yr Customer Service Experience • Proficient in Microsoft Office applications and Excel • Good team player • Good Analytical skill • Customer Centric Orientation • Excellent multitasking, time management and leadership skills. • Minimum 1 year of experience in a Quality specialist role • Knowledgeable of Call Centre KPIs Interested and qualified applicants can apply to recruitment@mactay.com using the job role and preferred location as the subject of the mail. |
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