Update: BlackBerry Service Fully Restored After Outage, RIM Says

Research in Motion co-founder Mike Lazaridis today apologized for the ongoing BlackBerry outage and said that the company has "restored full services."

"Since launching BlackBerry in 1999, it's been my goal to provide reliable, real-time communications around the world. We did not deliver on that goal this week, not even close," Lazaridis said in a video message (below). "I apologize for the service outages this week. We've let many of you down."

In that message, he also said service was "approaching normal," but in a later conference call with reporters, Lazaridis said services have now been restored. He reiterated that the three-day outage was caused by a hardware failure that prompted a "ripple effect" in RIM's systems. Getting things back up "took much longer than we had expected," and RIM is now "taking immediate and aggressive steps" to prevent such an outage from ever happening again, he said.

That includes working with its vendors to correct the failure that took down its systems. When asked what company produced the faulty product, Lazaridis said RIM works with multiple vendors and "until we have a root cause , it's premature" to name names.

At this point, RIM has been focused solely on getting its systems back online, but now that is complete, the company will start considering what type of apology perks it might provide to existing customers, said co-CEO Jim Basillie.

"Nobody's gone home since Monday," Balsillie said.

Lazaridis acknowledged that this was the largest outage RIM's BlackBerry service has ever experienced, calling it "unfortunate."

When asked about the possibility of users ditching RIM, Lazaridis said the company has "worked for 12 years , to win the trust of our 70 million BlackBerry subscribers, and we're going to fully commit to winning that trust back, 100 percent."

BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile, and Argentina have been experiencing email and message delays, as well as complete outages, since Monday, a problem that spread to North America yesterday. On Tuesday night, RIM said the ongoing problems were caused by a core switch failure inside its network. During a Wednesday conference call, the company said the problems were not related to a hack.

RIM's chief information officer, Robin Bienfait, posted a region-specific update on RIM.com last night. In Europe, the Middle East, India, and Africa, email systems are working and RIM continues to clear message backlogs, BBM traffic is online, but browsing is temporarily unavailable. In Canada and Latin America, email is operational, as is BBM and browsing, except for three carriers in Latin America, which do not have browsing access. In the U.S., meanwhile, email, BBM, and browsing should be working, but support teams are investigating reports of BBM delays.

The main problem, RIM said yesterday, is message backlogs. The company's systems are operational, but the downtime produced a huge queue of undelivered messages, which caused traffic jams and delays around the world.

http://www.pcmag.com/article2/0,2817,2394609,00.asp#fbid=2iAdC9f1p0I

They shiuld have waited for at least one month,since this problem I've noticed that my batter now lasts longer,all these broadcast people will start killing it again.

Give us 1year full subscription, And you would get us back 100%

freecocoa:

They shiuld have waited for at least one month,since this problem I've noticed that my batter now lasts longer,all these broadcast people will start killing it again.

Whats good naaaw? Its been a while i last sent you a BC, lemme send you 1 now, Check ur BB

thank God

Ijogz K:

Whats good naaaw? Its been a while i last sent you a BC, lemme send you 1 now, Check your BB

Come if na play stop am o,unless you want me to kidnap your BB

No arrangement by our service providers to compensate?

Dear Blackberry,
Thank u for honouring Steve Jobs' death with a 3-day silence

Yours sincerely,
Apple

gosh. now people are gonna get knocked down at zebra crossings again, because the driver and the pedestrian were ''pinging''

freecocoa:

Come if na play stop am o,unless you want me to kidnap your BB

Oya come and kidnap it naaaaw, TGIF come by 9pm, Am sure your pin would change after the experience

make dem give us free 1month testing BIS

Ijogz K:

Oya come and kidnap it naaaaw, TGIF come by 9pm, Am sure your pin would change after the experience

Bad guy,na me wan do arrangee abi God pass your power.

freecocoa:

Bad guy,na me wan do arrangee abi God pass your power.

Looool, Haba we only need your eye's and Left leg, Contribute to those in need naaaw, Be a cheerful giver

Ijogz K:

Looool, Haba we only need your eye's and Left leg, Contribute to those in need naaaw, Be a cheerful giver

abeg leave me o,you no well.

M M M:

Mr Man y u dey always vex? Just read a thread "https://www.nairaland.com/nigeria/topic-775956.0.html#msg9294082" And u dey vex 4 there too, Do u av mental imbalances? Jus asking  

freecocoa:

abeg leave me o,you no well.

Ijogz K:

Wetin happen na?oya hold me.

freecocoa:

Wetin happen na?oya hold me.

, soooooo warmmmmm, Wouldn't wanna let go of your hands, Some people on N/L are getting jealous

Watched the video, dude sounds too scripted.

Ijogz K:

, soooooo warmmmmm, Wouldn't wanna let go of your hands, Some people on N/L are getting jealous

Don't let go dear,let them die.its me and you to the end.

freecocoa:

Don't let go dear,let them die.its me and you to the end.

Awwwww dats so sweet, Mention anywhere in the world dat you love, we can both travel around the Globe, I always wanna see that smile on your face. , I would always be there for you till the end.

Ijogz K:

Awwwww dats so sweet, Mention anywhere in the world dat you love, we can both travel around the Globe, I always wanna see that smile on your face. , I would always be there for you till the end.

I've always wanted to go shopping in paris,maybe you'd take me this weekend sweerry.

Ijogz K:

Awwwww dats so sweet, Mention anywhere in the world dat you love, we can both travel around the Globe, I always wanna see that smile on your face. , I would always be there for you till the end.

get a room

Ijogz K and freecocoa, and una get bb ooo.

Am scared of now posting, I was Ban temporarily because they thought that i was going off topic,
@ My sweerie don't mind them we would find a way to hook up without any disturbance. The moderators are just jealous.,

We thank God BB had restored their Service back

Pat.Ogidi:

No arrangement by our service providers to compensate?

You have got to be joking, compensate ke?

Let the pinging go on.