Sending money has become incredibly convenient because of how effortless it is to make digital transactions.

However, there are moments when you make an unintentional slip and send money to the wrong person, regardless of how careful you are. But, the good news is that as a Capitec Bank customer, there's a solution that lets you reverse the money you sent wrongly.

Understanding how to reverse money using Capitec app can be a lifesaver in such situations, allowing you to correct a mistake before it becomes irreversible.

In this article, we'll guide you through the steps on how to reverse money using Capitec app, ensuring that you can navigate the process seamlessly and recover your funds if the unintended recipient hasn't yet accessed them.

How to Reverse Money Using Capitec App

Accidental transactions happen, but with the Capitec app, you have the power to rectify them. Follow these simple steps to reverse money using Capitec App:

- Access Your Capitec Mobile Banking App. Open your Capitec Mobile Banking app on your smartphone. Make sure you're connected to the internet for a seamless experience.
- Navigate to the Transact Menu. Locate and tap on the "Transact" option to initiate transaction-related actions.
- Choose Debit Orders. From the Transact menu, navigate further to find and select the "Debit Orders" section. This is where you'll be able to manage and reverse debit orders if needed.
- Sign In. For your security, the app will prompt you to enter your Remote PIN. Input this PIN to access the Debit Orders section and proceed with the reversal process.
- Select the Debit Order. You'll now be presented with a history menu of your debit orders. Carefully review and select the specific debit order that you wish to reverse.
- Provide a Reason for Dispute. Capitec values your feedback. In this step, you'll be asked to indicate the reason for disputing the transaction. Choose from the available options that best match your situation.
- Accept the Dispute Agreement. Before proceeding, the app will present you with a disputed agreement. Read through it carefully to understand the terms and conditions. If you agree, go ahead and accept the agreement.

Please keep in mind that Capitec has a policy regarding the reversal of debit orders.

Currently, they can assist with disputes for debit orders of R800 and below via the app. If the transaction in question exceeds this amount, you'll need to visit a Capitec bank branch for further assistance.

It's important to note that while Capitec endeavors to accommodate your reversal requests, there's no guarantee that every dispute will be approved.

The eligibility of your request depends on factors such as the nature of the transaction and whether it meets the criteria outlined by the bank. Capitec encourages customers to primarily dispute unauthorized debits.

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