Hello Guys,

This has been on my mind for some time now.
Why do we have such a high level of BAD customer service in Nigeria?
For instance, I have sent an email to a customer care contact of an organisation for the past 10 hours and there is no response up till now. Not even an acknowledgement has been received.
WHY? WHY?? WHY??

Do you experience such?

I am not in Nigeria at the moment. in fact I haven't been there for a couple of years. But when last I visited Lagos, the first thing I noticed was that everyone was angry. In such an environment, I felt choked.

And it is the problem with Nigeria. Everyone is angry. Until people feel peace there will always be bad everything (roads, customer service, no electricity, etc)

Nigerian leaders are using old ideas to run the country. Tell me why a 70+ year old man will still be contesting elections. That is senile greed in my opinion. What does he think he missed out in his younger, agile days that he can do now when he needs to pee 8 times a day.

He should be retired, But no, we watch as these old men loot money that they may not even be around to spend in a few years, while the young ones get angry but do not react.

Nigeria is a good example of a puppet show.

Poor staff development and compensation are the major issue.

Airtel is the worse of the all. They eat while talking, make background chats, give annoying response that makes you insult the at times and generally bad manner on call. Though they are poorly paid, the company should not keep such incompetency