Job Title: Customer Service and Relationship Officer
Location: Mowe Ibafo
Employment Type: Full-time (Hybrid)


We are looking to recruit a Customer Service Officer who resides in Mowe / Ibafo

This is a learning experience with a team of passionate, fun, and energetic people who save the day for our customers one call at a time.

Qualifications Knowledge, Skills, and Experience

• Minimum ND/BSC/HND degree in any field or NOUN undergraduate.

• 0 - 6 months of experience in Customer Relationship Management will be a plus.

• Social media management experience will be a plus

• Computer skills including the ability to use spreadsheet and word-processing programs at a basic proficient level

• Effective communication and interpersonal skills (both written and verbal)

• Self-motivated and able to work independently and in team environments

• Proficient skills with Microsoft Office software including Word, Excel, PowerPoint

• Ability to multi-task and manage several projects simultaneously

• Exceptional customer service and follow-up skills

• Customer Service and support.
• Upload content to the website
• Software Sales and Customer Engagement
• Social Media Engagement
• Customer Issue Resolution


Responsibilities

• Promote the website across all online channels.
• Drive online sales and call customers.
• Manage feedback from customers.
• Respond to chats on WhatsApp and website.
• Customer Support and Issues resolution.


Requirements and Qualification

• Sales skills.
• Customer Service skills.
• Internet marketing skills.
• Growth Hacking/marketing skills.
• Good communication skills.
• Software Support skills.


Send your CV to hello@kingsoft.com.ng with the job title