NCC says service providers will be held accountable for poor service delivery. The Nigerian Communications Commission (NCC) says it would henceforth hold telecoms service providers accountable for bad customer service.

This was stated by the Executive Vice Chairman of the NCC, Aminu Maida, during a meeting with journalists in Abuja. Mr Maidu also used the opportunity to introduce his administration’s five drivers, which includes: training, capacity-building compliance, data drive, digitization, and collaboration.

This was stated by the Executive Vice Chairman of the NCC, Aminu Maida, during a meeting with journalists in Abuja. Mr Maidu also used the opportunity to introduce his administration’s five drivers, which includes: training, capacity-building compliance, data drive, digitization, and collaboration.
You are going to see a change in the way we make decisions; we are going to be very data-driven. All our decisions are going to be backed up by data as much as possible. We want to reduce subjectiveness and make the right decisions that will improve the industry. “When there is regulation without any consequences or enforcements on obligations, you will agree with me that those obligations’ chances of being met are very low, so as we drive towards delivering an optimal quality of experience for our customers.


https://www.youtube.com/watch?v=joUnNDm0a1w?si=HtirFl5KJ6UBTvXN