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Nairaland Forum / Nairaland / General / Jobs/Vacancies / Vacancy For A Customer Services Officer (305 Views)
Vacancy For A Customer Services Officer / Trade Services Officer At British Deputy High Commission Office. Salary N430k / Customer Services Officer (2) (3) (4)
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Vacancy For A Customer Services Officer by tolex29(f): 3:38pm On Mar 07 |
VACANCY FOR CUSTOMER SERVICE StreSERT Services Limited - We are recruiting on behalf of our client to fill the position below: Job Title: Customer Service Location: BENIN (EDO STATE) Job Summary A Customer Service Representative will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Duties and Responsibilities • Manage large amounts of incoming phone calls • Generate sales leads • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers Requirements • Proven customer support experience or experience as a Client Service Representative • Track record of over-achieving quota • Strong phone contact handling skills and active listening • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • Candidates should possess OND/HND qualification only. Salary Monthly Take Home– N102,000 Method of Application Applicants who meet the requirements listed above should forward their CVs to ‘outsourcing@stresertservices.com’ using the Location as the Subject of the mail E.g “CSR-BENN” as subject of the mail. |
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