Dear Sir/Ma


"It's all to do with the training: you can do a lot if you're properly trained."

- Elizabeth II, Queen of Great Britain and Northern Ireland

Make sure you are properly trained. See the full range of courses available from Blueace Training.


* Competencies in Service Strategy
* Customer Care Essentials
* Customer Handling Skills for Call Centre Reps
* Creating and Managing Service Level Agreements
* The Business of Facility Management Services
* Enterprise Contact Centre Training - -The Call Centre Environment
* Management Strategy Retreat – the 9 Steps
* Business Review Process
* Change Management – Leading
* Change Change Management – Supporting & Sustaining Change
* Mastering the Performance Management System
* Basic Management Process – Young Managers Development Programme
* Guide to Setting Up a New HR Department
* Advanced Human Resources Management
* Targets Setting & Performance Appraisal Processes
* Effective Performance Appraisal Skills
* Training Managers to Train - Classroom Training Delivery Skills
* Targeted Interviewing Techniques – the Techniques, the Benefits

* Starting and Running a Consultancy Practice

blueace2010@yahoo.com or call 07034865655