MTN Call center Jos, has been closed down by NLC due to poor salary being paid by CNSSL a company MTN contracted it to. Imagine a university graduate being paid 35k per month while same staff @ Lagos, Kaduna, and Kano are paid 3times more than that. God help us with greed in this country.

They werent forced to take the job, their employment letter must have stated clearly how much they were going to be paid and yet they accepted, so i don't see what the big deal is. Had they started with a higher salary and was later downgraded to the current salary without any reasonable cause, then we have a case(as in d airtel situation), otherwise.......

why should they be paid differently?

valarinz: They werent forced to take the job, their employment letter must have stated clearly how much they were going to be paid and yet they accepted, so i don't see what the big deal is. Had they started with a higher salary and was later downgraded to the current salary without any reasonable cause, then we have a case(as in d airtel situation), otherwise.......

People like you are the reason this country is shit!!!

those agents are contract staff being recruited by another firm, which MTN outsourced the project to. so the firm will cut theirs b4 giving the agents wat is left. but even at that, 35k is pretty greedy of them..nice move NLC.

The company pays them far less than what their contract letter says. They pocket the balance. The letter states 70k but they pay them 35k. Contract staff are not to pay PAYE neither do they get pensions but they pay 5% as WHT to the govt. So where is the difference coming from?

@ Mavor, note that i mentioned that if they saw their contract letter says 35k and they go ahead and take the job, then there is no case, but as blank pointed out, if their contract letter says 70k and they are being paid 35k, then thats where a big injustice will be said to have been done. Those consulting firms will take their own cut for sure but, 35k is too much, lets say they take 5 - 10k, and pay them the rest, that will be much fairer

Apart from the 35k Call center representative in Jos works with more strigent conditions in jos unlike other locations, like working almost 7days per week, working overnight 4 times in a month from 6pm to 7am picking calls with headset in their ears for long hours and attending to your problems when u diall 180 but u will neva know what der are going tru.

@Abba J, you are just a pathetic liar. How can you say they work 7days a week? You need to be shot for spreading false news.

@ayusman16, do you work there? Do you want to work there? That place is a shithole!

This is unfair,how will other of their colleague's in other CC's be earning 3x their pay?no justification what so ever.

terrible

Wait until you hear the other side of the story.

@valarinz: u dnt knw what u r saying. I think u desire to work there abi? The employment letter tells sometin else, not jst 35k. After confirmation(6months), d salary was supposed to b reviewed. But can u imagine an increament of 1800? Agents who have worked close to 2years are still earning about 37k(35k + 1800).
Agents have been deprived of additional benefits which were promised (eg)staff-line, call credits, blackberry phone etc so jst kip ur mouth shut, and ask questions before u comment. Ok?

NLC seals MTN call centre in Jos for
‘shortchanging staff’
Tweet Tweet 28
March 14, 2012 | 1:00 pm
News
Jos – The Nigerian Labour Congress (NLC)
on Wednesday sealed up the premises
of the MTN Call Centre in Jos, citing the
“undue exploitatiion and shortchanging
of staff”.
Mr Jibrin Bancir, Chairman, Plateau
chapter of NLC, led the NLC team that
sealed the call centre.
Bancir said that the action became
necessary because of the refusal of
CNSSL, the company managing the MTN
call centre, to meet an earlier agreement
to review the working conditions.
He said that the congress met with the
company in December 2011, where both
discussed the need to operate based on
the MTN standards as obtained in other
parts of the country.
“MTN has standards. You cannot be
paying somebody, who is doing the
same job, for the same company, N120,
000 in Kaduna, Kano and Lagos, only to
pay N37,000 to their counterparts in Jos.
“When I got in touch with the Human
Resources Manager of MTN, he said that
it was the business of CNSSL to manage
the centre.
“That was after fruitless efforts to make
CNSSL to review the workers’ service
conditions.
“Eventually, we gave the company a 14-
day ultimatum, which expired Tuesday.
Now, we are left with no option, but to
seal up the centre,” he said.
Bancir said that the centre would remain
sealed until the company reviewed the
conditions of service of the workers in
Jos office to meet up with their
counterparts in other parts of the
country.
Mr Adekoya Adeyemi, Head of Human
Resources of CNSSL, however refused to
comment on the development and said
that “it is not time for interviews”.
One of the staff, who gave his name
simply as Ibrahim, also said that the
exploitation had been on for a long time.
“We have tried to discuss with
management as gentle Nigerians so that
we can resolve the matter amicably and
maturedly, but that has not yielded any
fruit.
“How can you assemble graduates and
be paying them peanuts? he querried
rhetorically, and vowed that the staff
would resist any attempt to continue to
shortchange them.
Other workers, who spoke on the
development said when they were
recruited, they were told that their
salaries would be increased significantly
from the initial N35,000 after two years
in service.
“But after two years in service, we
recveived only N2,000.
“Currently, our contemporaries in other
places are paid between N100,000 and
N120, 000,’’ one of them, who opted for
anonymity, said.
“We, in Jos, do the same job as those in
Kano, Kaduna and Lagos; we do the
same shift, we had the same training but
they pay us about a third of what they
pay in other states.
“Here, they pay N37,000 a month but
they claim that we are paid N120,000.”
They also expressed anger that the local
management deducted monies from
their salaries for the rice given to them
by MTN during Christmas.
When contacted, Funmilayo
Omogbenigun, General Manager,
Corporate Affairs, Corporate Services
Division of the MTN said that MTN
Nigeria’s local outsourcing model is
unique in the telecommunications
industry.
“Our partner, who has no association
whatsoever with MTN or its board, was
selected through a rigorous bidding
process which ensured that the winner
had demonstrable abilities in call centre
management.
“We also insist that their policies are
aligned to MTN’s best practice with
respect to the ethical treatment of
employees,’’ she explained.
He said that MTN made sure that staff
provided by its outsourced partners
were remunerated in line with the
current levels for their particular job
profile and geographical area.
“What the staff are paid is based on
their location, which could be different
from other places,” Omogbenigun said.
(NAN)

rechod2: @valarinz: u dnt knw what u r saying. I think u desire to work there abi? The employment letter tells sometin else, not jst 35k. After confirmation(6months), d salary was supposed to b reviewed. But can u imagine an increament of 1800? Agents who have worked close to 2years are still earning about 37k(35k + 1800).
Agents have been deprived of additional benefits which were promised (eg)staff-line, call credits, blackberry phone etc so jst kip ur mouth shut, and ask questions before u comment. Ok?

You guys are simple unbelievable. Where do you get your facts from? Gosh!

In all things, I think we should be patient and wait for the other parties to state their case before jumping to conclusions.

I have read stories about Jos call centre staff not receiving what other MTN contract staff are earning, and I wonder if it is the same company(CNSSL) that recruited all of them.

Vanguard
NLC seals MTN call centre in Jos for ‘shortchanging staff’ Tweet Tweet 28 March 14, 2012 | 1:00 pm News Jos – The Nigerian Labour Congress (NLC) on Wednesday sealed up the premises of the MTN Call Centre in Jos, citing the “undue exploitatiion and shortchanging of staff”. Mr Jibrin Bancir, Chairman, Plateau chapter of NLC, led the NLC team that sealed the call centre. Bancir said that the action became necessary because of the refusal of CNSSL, the company managing the MTN call centre, to meet an earlier agreement to review the working conditions. He said that the congress met with the company in December 2011, where both discussed the need to operate based on the MTN standards as obtained in other parts of the country. “MTN has standards. You cannot be paying somebody, who is doing the same job, for the same company, N120, 000 in Kaduna, Kano and Lagos, only to pay N37,000 to their counterparts in Jos. “When I got in touch with the Human Resources Manager of MTN, he said that it was the business of CNSSL to manage the centre. “That was after fruitless efforts to make CNSSL to review the workers’ service conditions. “Eventually, we gave the company a 14- day ultimatum, which expired Tuesday. Now, we are left with no option, but to seal up the centre,” he said. Bancir said that the centre would remain sealed until the company reviewed the conditions of service of the workers in Jos office to meet up with their counterparts in other parts of the country. Mr Adekoya Adeyemi, Head of Human Resources of CNSSL, however refused to comment on the development and said that “it is not time for interviews”. One of the staff, who gave his name simply as Ibrahim, also said that the exploitation had been on for a long time. “We have tried to discuss with management as gentle Nigerians so that we can resolve the matter amicably and maturedly, but that has not yielded any fruit. “How can you assemble graduates and be paying them peanuts? he querried rhetorically, and vowed that the staff would resist any attempt to continue to shortchange them. Other workers, who spoke on the development said when they were recruited, they were told that their salaries would be increased significantly from the initial N35,000 after two years in service. “But after two years in service, we recveived only N2,000. “Currently, our contemporaries in other places are paid between N100,000 and N120, 000,’’ one of them, who opted for anonymity, said. “We, in Jos, do the same job as those in Kano, Kaduna and Lagos; we do the same shift, we had the same training but they pay us about a third of what they pay in other states. “Here, they pay N37,000 a month but they claim that we are paid N120,000.” They also expressed anger that the local management deducted monies from their salaries for the rice given to them by MTN during Christmas. When contacted, Funmilayo Omogbenigun, General Manager, Corporate Affairs, Corporate Services Division of the MTN said that MTN Nigeria’s local outsourcing model is unique in the telecommunications industry. “Our partner, who has no association whatsoever with MTN or its board, was selected through a rigorous bidding process which ensured that the winner had demonstrable abilities in call centre management. “We also insist that their policies are aligned to MTN’s best practice with respect to the ethical treatment of employees,’’ she explained. He said that MTN made sure that staff provided by its outsourced partners were remunerated in line with the current levels for their particular job profile and geographical area. “What the staff are paid is based on their location, which could be different from other places,” Omogbenigun said. (NAN)

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