Guys I sent $250 to my auntie in lagos. when they go to get it he says they have the wrong name and account.
He did that twice and I keep insisting no, they have all the right information to receive the money. Third time go to the bank and
he said somebody has already received the money so they should come and ask me if i took the money back?

So what happened is that he had access to the code number and probably gave it to a friend to receive at another bank. i was shocked they could do that.

Western union could not help and the bank manager told my auntie he can only fire the clerk if western union can tell us which bank the money was received at.

After one month of investigation western union just sent me a letter that i should report to the police in Canada. Like what are they going to do?

revivedafrikana: Guys I sent $250 to my auntie in lagos. when they go to get it he says they have the wrong name and account.
He did that twice and I keep insisting no, they have all the right information to receive the money. Third time go to the bank and
he said somebody has already received the money so they should come and ask me if i took the money back?

So what happened is that he had access to the code number and probably gave it to a friend to receive at another bank. i was shocked they could do that.

Western union could not help and the bank manager told my auntie he can only fire the clerk if western union can tell us which bank the money was received at.

After one month of investigation western union just sent me a letter that i should report to the police in Canada. Like what are they going to do?

Guy, you have to change with the times.

Register your aunty with Payoneer so she gets their MasterCard. When she gets it, you can do a direct card to card transfer. She can then go to Zenith or GTB to cash the money with the Payoneer card from the ATM, though at an exchange rate that is N5 less than parallel market. But then, it is better than having to suffer this sort of embarrassment.

This is how I receive small dollar payments from my foreign clients. If you need to send plenty of money, get your aunty to open a domiciliary account.

stagger:

Guy, you have to change with the times.

Register your aunty with Payoneer so she gets their MasterCard. When she gets it, you can do a direct card to card transfer. She can then go to Zenith or GTB to cash the money with the Payoneer card from the ATM, though at an exchange rate that is N5 less than parallel market. But then, it is better than having to suffer this sort of embarrassment.

This is how I receive small dollar payments from my foreign clients. If you need to send plenty of money, get your aunty to open a domiciliary account.

If I have a master or visacard do you know how I can send money from it to someone else's card? I usuaally use GTFx for transfers out of Nigeria but the fees on small amounts are irritating.

@OP
take it up with western union
especially if the nigerian bank is suggesting that your recalled the money,( if you did there would be documented evidence of this)
The bank manager,seems to be in on the scam( if there is one)
but let western union get involved in it,
and take it from there
dont keep quiet about it
money doesnt just disappear like that
it has to be tracked down
good luck