I had over N170 airtime on my phone yesterday before I loaded N1,500 to renew my BIS that cost N1,400 (meanwhile, I'd made other calls earlier in the day that reduced my airtime from N400 and something to over N170); after I renewed my BIS, I was left with above N270 and between that time (3:30pm) and now that I'm posting this I only made 55secs call to my wife (which is less than N6 cos she is my sim partner) and a combination of two calls for 1.04 seconds (which is about N12.20k) and right now all I have as balance on my account is N0.04k . Who chop the rest if not airtel? I've call the customer care centre and they all keep telling me their application is not working to check what transpired on my account.
I beg, we get consumer protection commission at all for this country and how do I reach them if we do?

Same applies here.each time i try to renew my BIS its alwaiz war cos @first wheneva my bis expires ​i jes take out the network on ma fone leaving the sos thing there then i try as fast as i can to resub when i bring back the network else they jes deduct money for no good reason

Na wah o. And for all these anomalies NCC is charging them and putting the monies in their (NCC) coffer. This just like stealing from Peter (the subscribers) to pay Paul (NCC)