ITIL is the most widely accepted approach to IT service management in the world. IT service management (ITSM) is a discipline for managing information technology (IT) systems, philosophically centered on the customer's perspective on Information Technology’s contribution to the business.

There is often a misconception that ITIL is a course for only IT students/IT Companies. Most of the Principles practiced by ITIL are principles that have been used by service industries such as banks, consulting firms and hotels for decades. The use of the letters IT in ITIL is because in most businesses today, Information Technology is a major enabler and plays a vital role in service delivery.

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