Fellow nairalanders


It may sound simple to install and maintain a printer and make sure that everything is OK. But after sometime.. like a year or so there comes a time when your printer becomes rigid and becomes ir-responsive, no matter what you do or how you you do it.

I've been facing such problems since years and now due to experience, finally come to a rather stable solution to most of the printer problems.
I have an HP Deskjet printer

The problems faced due to printers:
1. Unable to print.
2. Viewing printer properties gives the following error:
Function Address 0c77c47ea2 caused a protection fault
Exception Code 0xc0000005
Some or all property page(s) may not be displayed
3. Causes your editor (notepad/word) to crash giving some weird error.
4. Printer not getting detected
5. The printer freezes in the middle of a print command… goes on..


Problem with the cartridge.
In case of the 5th point, it would be best to remove any one cartridge and then give a print command.
Do the same with the other cartridge. If you are able to print with either of them on, then there is a problem with the other cartridge.
Also observe the printer 'power' button when you turn ON the printer. If it blinks continuously, then there is a problem with your cartridge.


Problem with the printer drivers.
The only best solution is to COMPLETELY install the printer drivers.

Step 1 Disconnect the printer from the PC, remover the USB cable and power cable.

STEP 2 Right click on my computer and choose manage.
‘Services n applications > Services’
Stop the Print Spooler Service.
Close this window.

STEP 3 Start> Settings > Printers and Faxes
Delete the existing printers that you see…

STEP 4 Make sure your Printer CD is inserted into CD drive(the disc you get when you purchase the printer)
Reconnect your printer cables and restart/start the Print Spooler Service which you stopped in

The PC will automatically detect the printer and install some necessary files.

STEP 5 Go back to Start> Settings > Printers and Faxes> Add a printer.
Click next..next… choose LTP1 port..next .. click ‘Have a disk’… ‘browse to your cd drive..click Ok.
Some more files get automatically installed.

STEP 6
My Computer>Properties>Hardware>Device Manager> Other devices
make sure that your printer name is not mentioned there(should not have a yellow question mark)
If it is there with a yellow question mark, double click and reinstall driver/update driver/browse
to your Cd drive containing the printer drivers.
Restart your PC..
Open a Microsoft Office, type something and print to check whether its working..

Hope you got this and you can more of this information on www.presegsunderstanding.com


Thanks and goodluck.................