Gone are the days.

Last week precisely and a guy attended to me. This was late in the night when call traffic will be less busy

MrLibrarian:
very poor like yesterday I was so frustrated.
Though still better than the useless Glo

Depend on your location, at work Glo is the best for me but at home mtn does it.

I only DM them on social media platform

Omooorrrr I no fit recall o.

GloriousGbola:
It works
You can also send email to their customer care.

That mail will likely end up in trash, unfortunately.

DrMuzungu:


That mail will likely end up in trash, unfortunately.

That's not true. They respond to emails.

Its more than 9 years now.

MTN has become a nightmare.
Imagine a new line that I bought.
Each time somebody call the line it will says network busy.
Their internet so frustrating.
I don't know if bad economy also affect them or the just want to do collabo with FG to frustrate Nigerians.
God dey

On Monday. A nigga stole my transaction phone

But I use to communicate with them

bigpicture001:
Does it still exist..? I HV tried and tried since morning and I cant reach them......NCC should talk to MTN to open customer care for customers to talk to them....

Its a one way tickeck, once u are in trouble, u are on ur own

I spoke to them and actually interact with them via email always. Challenge is those fuckers have no refunded my 20k and have not even credited my sim to make calls. Will just stick with Airtel that provides credit when I recharge without issues.

Glo has improved tremendously.
They are far more reliable than airtel and even better than mtn in some Metropolis in edo state.

MrLibrarian:

What a country

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Okay!

bigpicture001:
Does it still exist..? I HV tried and tried since morning and I cant reach them......NCC should talk to MTN to open customer care for customers to talk to them....

Its a one way tickeck, once u are in trouble, u are on ur own

They have turned to fraudsters, I bought airtime via access bank. Bank debited me and sent the airtime. I used it to subscribe for data, mtn debited me without sending the data. I have been calling 300 for days now and it will never connect. At times they just wipe my airtime or data and u cannot call police for them. It's a mess!

bigpicture001:
Does it still exist..? I HV tried and tried since morning and I cant reach them......NCC should talk to MTN to open customer care for customers to talk to them....

Its a one way tickeck, once u are in trouble, u are on ur own

I did. The guy seemed highly untrained. Terrible.

You will wait till eternity before they finally respond to your call.

DrMuzungu:


That mail will likely end up in trash, unfortunately.

You obviously have no idea how customer care systems actually work.

They are very much in business. You just haven't called the right number - 300

Do they ever pick the calls ..


I don't think so .. just go on sm and lay whatever complaint it is you're having..

You'd get your response faster...

This is not true. I spoke with them recently and did not speak to Al.

Remman:
They fired their staff and replaced them with AI.

Call them and follow the instructions!!!
You might get lucky , they answer on time, sometimes they leave you to callertunez 😂

bigpicture001:
Does it still exist..? I HV tried and tried since morning and I cant reach them......NCC should talk to MTN to open customer care for customers to talk to them....
Its a one way tickeck, once u are in trouble, u are on ur own

NCC can't talk to them again, because of the very NCC Top has joined them in their administration.
Judy ask the Workers there!
A late comer cannot pick other latecomers,EWO Ni!

I noticed that their call centre was no longer answering calls; but their X handle (@MTN180) always comes to the rescue, though they might take some time to respond.

GloriousGbola:

You obviously have no idea how customer care systems actually work.

Unfortunately for you, I do. Mails get parsed into the ticketing system and tickets get assigned to agents (or picked by agents, based on internal policies). What happens after that is the issue. Agents often do not respect the SLA.

Once they pick your call, dial 1,1,1,2,5,0
Leaving 2 seconds intervals between them..

MrLibrarian:
very poor like yesterday I was so frustrated.
Though still better than the useless Glo

All our communication is transmitted through a series of telecom masts.
The masts are powered either by solar panels or diesel generators
And security men have to watch over the equipment.
It's possible that with high cost of fuel, some masts don't have power and are offline.
Leading to low network. .
In some places, abero boys have damaged the equipment.
Each network has their own mast.
I'm not sure if all the networks can share same mast.

bigpicture001:
Does it still exist..? I HV tried and tried since morning and I cant reach them......NCC should talk to MTN to open customer care for customers to talk to them....

Its a one way tickeck, once u are in trouble, u are on ur own

Let me give you a clue
Go to their website and look for one of their branches probably the one closer to you, call the customer care nos of that branch, they will respond

Try Zigi on my mtnapp.

Crazy, I called one last week to complain about they were asking too many questions because I wanted to renew my data, she was sleeping on the phone, I know what I wanted, stop offering another data package for more money