I subscribed for night plan and mtn wiped my data I called them they returned it back but I can't be able to use they are deducting from my day bundle plan. Pls help

I did the N500 - 750mb and got only 150mb. I had 729.8mb and wanted to top it up.
My number: 234 703 381 5435

JideSM, Kindly help resolve my blackberry subscription issue. I subscribed for the BBC 1000 Package last week, the money was deducted but up till now i couldn't browse. I called your customer care and i was told that they can see my subscription has been successful from their end. Whenever i send STATUS TO 21600 to confirm my subscription status, i always get Yello! Your blackberry has no active DA. This message always confirm my conviction that the subscription was not successful and thus the reason for my inability to browse. My number is 08063100895...kindly expedite action in resolving this issue as a matter of urgency!

Hello kindly send the number for checks

symbianDON:
@mtn nairaland agent(s)....mtn fraudulently wiped out data balances on two lines I had subscribed legally for. I had subscribed for the 4.5gb day/night plan and had valid subscription to last 30days. yesterday, however, to my utter annoyance and disappointment, I found that my data had all been taken away for no known reason even though it isn't a month yet. I want mtn to reinstate my data balances back inclusive of compensation for my losses due to inability to use data when I needed to. if in 24hours from now, nothing is done, I will have no choices left other than to make a formal report to NCC and escalate the matter. if you require more information, I will be obliged to supply them as necessary.

Hello sorry for the inconvenience, you can use the plan from 9pm - 6am, kindly turn off your data by 9pm to enable the bundle switch

Kaybaba5:
I subscribed for night plan and mtn wiped my data I called them they returned it back but I can't be able to use they are deducting from my day bundle plan. Pls help
08037342110

i need help urgently please. each time i swiched to 3G it will show EDGE instead of 3G some time 3G will come and gone. i want it to be steady. because of dat am unable to download or browse with the sim pls have a check on the sim 08104631102 URGENTLY

sagbar:
JideSM, Kindly help resolve my blackberry subscription issue. I subscribed for the BBC 1000 Package last week, the money was deducted but up till now i couldn't browse. I called your customer care and i was told that they can see my subscription has been successful from their end. Whenever i send STATUS TO 21600 to confirm my subscription status, i always get Yello! Your blackberry has no active DA. This message always confirm my conviction that the subscription was not successful and thus the reason for my inability to browse. My number is 08063100895...kindly expedite action in resolving this issue as a matter of urgency!

Hello sorry to hear this, Kindly power off your device for few minutes and try again, your issue has been resolved

Godwin978:
i need help urgently please. each time i swiched to 3G it will show EDGE instead of 3G some time 3G will come and gone. i want it to be steady. because of dat am unable to download or browse with the sim pls have a check on the sim 08104631102 URGENTLY

Hello sorry for the inconvenience, May i know your type of device? if you are using an ANDROID device you need to change your network mood to 3G ALONE or WCDMA alone

boostdom:
I did the daily data bundle sub and sent the "no" to stop auto renewal but my credit has been deducted. Please rectify. .

It is no longer active on your line, sorry for the inconvenience

JideSM:


Hello sorry for the inconvenience, May i know your type of device? if you are using an ANDROID device you need to change your network mood to 3G ALONE or WCDMA alone

am using Tecno H5 i ve done that which u said.


sometime it might show 3g in day time but during from 11.PM it totally got lost

Godwin978:
am using Tecno H5 i ve done that which u said.


sometime it might show 3g in day time but during from 11.PM it totally got lost

Thanks for the response, Kindly insert the sim into device and see if issue persist

boostdom:


Thank you, JideSM. What about the deducted credit?

Kindly edit your post to remove my number when it is resolved. Thank you.

The bundle is active on your line, sorry for the inconvenience

JideSM:
Hello sorry for the inconvenience, you can use the plan from 9pm - 6am, kindly turn off your data by 9pm to enable the bundle switch

I tried it last nite all to no avail. Even the time I sent u this message it couldn't work. Its only my day bundle they are deducting . I off and on my data connection around 9pm till 2am but the nite bundle still remained without being deducted pls help

hi@mtn agent here,..mtn have been deducting my credit for a package i know nothing about,..have been calling the customer care line to lay my complain but no response,rly needs an urgent rectification....07033525172

JideSM:


It is no longer active on your line, sorry for the inconvenience

a friend of mine with

084146979288 got her line blocked
they demanded puk no
and she put in the puk and the pin after that, they told her code error, what next?

JideSM.
Good morning. I subscribed for Mtn 1.5gbffor 1k. But I was unable to browse with it today. I discovered that the remaining 1.3gb had been moved to night plan when I checked my account balance. This believe is not suppose to be.
Affected number is 08137457862. Kindly, rectify the error.

@JideSM, Good morning...kindly cancel all subscriptions on ... Thanks

@JideSM
Good evening. I did the #1,000 for 1.5gb and I've only be able to browse between 9pm and 6/7pm. Why this?
My number is 08066255399

JIdeSM, I recharged my phone on Saturday.on sunday, n100 was deducted from my account.also, on Monday n20 was deducted from my remaining n25 in my account.help me rectify that.seems MTN wants to do daily deduction from my account. mind you I didn't make any call during these days.my number is .....

I am experiencing the same at the moment.subscribed for the 3.5gb at 2000 last week.still has 2.9g data as at the last time I checked on Sunday. I have not been able to browse since yesterday afternoon. thought it was network issues.
checked my data balance only to see this

Y'ello! ,Your data bundle balance is additional balance 0.0 MB expires: 19/May/2016,

still dont know how I finished up 2.9gb of data in less than 24hrs without any downloads.
08066522015 is the number JideSM

I'm not happy with MTN ng at all as they have deliberately deactivated my night plan balance from their former 4.5gb day and night plan. I was told to reboot my phone to make the night plan data work but it would not work even after several trying. I still have 585mb left of the night plan. 08062417052

teeboy03:
I am experiencing the same at the
moment.subscribed for the 3.5gb at 2000 last
week.still has 2.9g data as at the last time I
checked on Sunday. I have not been able to
browse since yesterday afternoon. thought it was
network issues.

checked my data balance only to see this


Y'ello! ,Your data bundle balance is additional
balance 0.0 MB expires: 19/May/2016,


still dont know how I finished up 2.9gb of data in
less than 24hrs without any downloads.

08066522015 is the number JideSM

Bro, this is exactly what I'm experiencing o.

How can I stop CNN news on my mtn line have tried many codes but not working

Hello Jide,
I noticed you are carefully avoiding answering questions and complaints on the night plan data that got wiped out. If there is no solution, please just say so and lets move on. I have been an ardent mtn customer since 2004 and I don't think I should be treated badly.

I have outstanding balance of 22GB on my night data plan before it was wiped out by MTN. Now I have gone ahead to subscribe for 10GB plan @5k for all day plan.

The least you can do is to return my 22Gb back to me or explain why this cant be done. Or is it too much to ask?

My number is 08033726739.

Thanks

Good morning, please help out here. Mtn has been wiping my airtime, didnt notice until i recharged on saturday and sunday and both disappeared and i cant remember subscribing to anything. Thanks

@jidesm Good morning, i havent been able to browse on my own phone for over 24 hrs too whereas i just subscribed for the #1000 data plan. kindly help me resolve this asap .

09032256212

Have been unable to browse on my line also since last night and I still have 712mb to expire may 26....you people are useless .....my gf was unable to browse yesterday too only for her to check her bundle balance at night 0.0mb ...am not dropping my number here.expect me in maritime building.....

@JideSm

What is this again... I didn't subscribe for anything o...

[[size=20pt]I subscribe for Mtn 3.5gig data plan yesterday around 8:56am but now I cound not find any DAta on it again. Abeg what's happening because me no understand why you go clear my data. Please help me reverse back my data . my num is 07031933273. Thank you [/size]