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Truexgold Nairaland Customer Support - Business (94) - Nairaland

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HolarDeb.org Nairaland CUSTOMER SUPPORT / Welcome-Hisenjos Fiverr,Freelancer via Payoneer Skrill Exchange Customer Support / Standardgoldng E-currency Exchanger: Nairaland Customer Service. (2) (3) (4)

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Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 7:05am On Mar 08, 2017
We have received an official response from NETELLER but because of obvious confidential reasons we may not disclose the content of their email here, however, they requested to know more details about certain transactions that came in. Please note we have replied them intelligently and now hope for the best.

TNX.

1 Like

Re: Truexgold Nairaland Customer Support by caporia: 3:47pm On Mar 08, 2017
truexgoldcom:
We have received an official response from NETELLER but because of obvious confidential reasons we may not disclose the content of their email here, however, they requested to know more details about certain transactions that came in. Please note we have replied them intelligently and now hope for the best.

TNX.

Good!


The above word is the best word I ever spoke since the incident occurred. Take note
Re: Truexgold Nairaland Customer Support by vickylala239: 2:22pm On Mar 09, 2017
truexgoldcom:
We have received an official response from NETELLER but because of obvious confidential reasons we may not disclose the content of their email here, however, they requested to know more details about certain transactions that came in. Please note we have replied them intelligently and now hope for the best.

TNX.

Hope you are aware that you can contradict your answer with Neteller..

If your customers don't know your response and the exact message..

Hope you know Neteller is wise enough to ask the rest of your customer, cross checking different answers....

Any contradiction culd cause damages....

Please be wise in anything you tell them....

For me this is my last experience...
Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 4:47pm On Mar 09, 2017
vickylala239:


Hope you are aware that you can contradict your answer with Neteller..

If your customers don't know your response and the exact message..

Hope you know Neteller is wise enough to ask the rest of your customer, cross checking different answers....

Any contradiction culd cause damages....

Please be wise in anything you tell them....

For me this is my last experience...

That i know.
Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 4:50pm On Mar 09, 2017
Hello all,

Neteller resolved to CLOSE the account permanently. We have also contacted them for a REFUND. It's a pity, you guyz weren't patient enough so I guess they figured the whole thing out on their own. It's all well though.

TNX.

Re: Truexgold Nairaland Customer Support by vickylala239: 6:29pm On Mar 09, 2017
truexgoldcom:
Hello all,

Neteller resolved to CLOSE the account permanently. We have also contacted them for a REFUND. It's a pity, you guyz weren't patient enough so I guess they figured the whole thing out on their own. It's all well though.

TNX.

You are one of the cause...

You were to rude to people..

I was like do u knw What you are even doing...

You were to rude,honesty, I was like is this customer care?

even mtn customer if u Call them and curse them....the only thing you Will hear is sorry,we Will serve u better.

But u and customers the same thing..

I knew u Will get ur hands burnt by this attitude...
Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 2:54am On Mar 10, 2017
vickylala239:


You are one of the cause...

You were to rude to people..

I was like do u knw What you are even doing...

You were to rude,honesty, I was like is this customer care?

even mtn customer if u Call them and curse them....the only thing you Will hear is sorry,we Will serve u better.

But u and customers the same thing..

I knew u Will get ur hands burnt by this attitude...



Customer is always right that statement may sound very correct but when abused can lead to may consequences. You guyz should learn to trust and believe in your exchanger and if you don't trust such an exchanger don't deal with him. It will help you alot.

Good morning.
Re: Truexgold Nairaland Customer Support by vickylala239: 10:41am On Mar 10, 2017
truexgoldcom:



Customer is always right that statement may sound very correct but when abused can lead to may consequences. You guyz should learn to trust and believe in your exchanger and if you don't trust such an exchanger don't deal with him. It will help you alot.

Good morning.

Do you knw can't fight a madman, who does not want to fight

You shuld Hv built that trust, but No you didnt

You rant with ur customer which was very unprofessional..

Abusing customers, knowing Ppl will Read all that..

If you notice 80% here said negative about u guys especially on delays..

U shuld also knwn dat money is important, as an average Nigerian Dnt Lik stories, you shuld Hv calm them down,Bt No you battle words..

To me I Dnt blame u guys, Cuz Na money dey Mke mad man keep quite..

I still bliv that if u guys r paid heavily, No customer care Will risk all the statement u made here..knowing u culd b sacked..

Bt Wich Eva way...d saga Will soon end...

Where another wahala Will Drop is Wen you start under paying ur customers refunds...
Re: Truexgold Nairaland Customer Support by caporia: 11:09am On Mar 10, 2017
truexgoldcom:
Hello all,

Neteller resolved to CLOSE the account permanently. We have also contacted them for a REFUND. It's a pity, you guyz weren't patient enough so I guess they figured the whole thing out on their own. It's all well though.

TNX.

I remember you saying that you don't know the actual amount sent to your neteller by clients.

Please my 170k must be intact.
No stories
No bullshits


Vickylala239 was trying to correct you, but you still feel that you are the most sensible man!

Goodluck with your business.
Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 1:50pm On Mar 10, 2017
vickylala239:


Do you knw can't fight a madman, who does not want to fight

You shuld Hv built that trust, but No you didnt

You rant with ur customer which was very unprofessional..

Abusing customers, knowing Ppl will Read all that..

If you notice 80% here said negative about u guys especially on delays..

U shuld also knwn dat money is important, as an average Nigerian Dnt Lik stories, you shuld Hv calm them down,Bt No you battle words..

To me I Dnt blame u guys, Cuz Na money dey Mke mad man keep quite..

I still bliv that if u guys r paid heavily, No customer care Will risk all the statement u made here..knowing u culd b sacked..

Bt Wich Eva way...d saga Will soon end...

Where another wahala Will Drop is Wen you start under paying ur customers refunds...


Judging with the no of clients using our service, truexgold is the fastest exchanger you can ever get. I can bet you on that, yes atimes there may be a delay, but usually due to some circumstances beyond our control. On a random day, place an order of say $50 on our site, do the same elsewhere... then make the payment together. Come back and tell me who treated ur order first.
Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 1:51pm On Mar 10, 2017
caporia:


I remember you saying that you don't know the actual amount sent to your neteller by clients.

Please my 170k must be intact.
No stories
No bullshits


Vickylala239 was trying to correct you, but you still feel that you are the most sensible man!

Goodluck with your business.


We don't joke with records, ur order is intact.
Re: Truexgold Nairaland Customer Support by optimisticdude(m): 4:41pm On Mar 10, 2017
truexgoldcom:


Judging with the no of clients using our service, truexgold is the fastest exchanger you can ever get. I can bet you on that, yes atimes there may be a delay, but usually due to some circumstances beyond our control. On a random day, place an order of say $50 on our site, do the same elsewhere... then make the payment together. Come back and tell me who treated ur order first.

Lol... now that is nowhere near the truth in my own case...I was usually dealing with 9jachash.com and you guys simultaneously back then, they never disappointed me with speed of payment, Infact, the longest time they ever took to process my payment was 2 hours...
I only used u guys occasionally because Ur rate was N10 higher, and the earliest time u guys ever processed my order was almost 2 hours.... most times it usually takes up to 6hours or more..
So believe me u guys need to improve Ur speed
Re: Truexgold Nairaland Customer Support by Eldinot4(m): 6:04pm On Mar 10, 2017
I saw ur advert that you give 100usd per referral, how true? And what are the T&Cs
Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 6:04am On Mar 11, 2017
optimisticdude:


Lol... now that is nowhere near the truth in my own case...I was usually dealing with 9jachash.com and you guys simultaneously back then, they never disappointed me with speed of payment, Infact, the longest time they ever took to process my payment was 2 hours...
I only used u guys occasionally because Ur rate was N10 higher, and the earliest time u guys ever processed my order was almost 2 hours.... most times it usually takes up to 6hours or more..
So believe me u guys need to improve Ur speed

i c
Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 6:06am On Mar 11, 2017
Eldinot4:
I saw ur advert that you give 100usd per referral, how true? And what are the T&Cs

It's true, but its ur downline that pays u not truex. We only provide the platform. If ur downline dosen't pay, don't activate his/her own ref link. TNX.
Re: Truexgold Nairaland Customer Support by vickylala239: 1:56pm On Mar 11, 2017
truexgoldcom:


Judging with the no of clients using our service, truexgold is the fastest exchanger you can ever get. I can bet you on that, yes atimes there may be a delay, but usually due to some circumstances beyond our control. On a random day, place an order of say $50 on our site, do the same elsewhere... then make the payment together. Come back and tell me who treated ur order first.


Am talking about unprofessional attitude, your talking about delay...

As your delay u guys are delay master..

That's not my problem for now....but for those that Will continue with you guys...
Re: Truexgold Nairaland Customer Support by caporia: 1:47pm On Mar 13, 2017
Refund don't take more than 1wk.
Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 3:41pm On Mar 14, 2017
.
Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 3:43pm On Mar 14, 2017
caporia:
Refund don't take more than 1wk.

will soon get to 2 weeks even?
Re: Truexgold Nairaland Customer Support by caporia: 4:13pm On Mar 15, 2017
This is a mistake I would never make again.
Worst nightmare I ever had.
Re: Truexgold Nairaland Customer Support by optimisticdude(m): 7:50pm On Mar 16, 2017
Pls oo where is my money oo
I tried to login to my account with u guys just now but it's saying invalid username and password
I hope u are not trying to play pranks here.

Even your "forgot password" option says my email is not registered on your system.

2 Likes

Re: Truexgold Nairaland Customer Support by caporia: 4:06am On Mar 18, 2017
This people are scammers, neteller must have paid them.

You just play funny and see how your children will suffer and you will witness it with your own eyes.
Re: Truexgold Nairaland Customer Support by caporia: 4:23am On Mar 18, 2017
After trying twice.

You must kidding me!!!!!!!!

Re: Truexgold Nairaland Customer Support by optimisticdude(m): 11:43pm On Mar 18, 2017
It's strange for ppl who claim to have good record keeping skill to start telling me to re-register... what happened to Ur database? Did someone forget restore Ur backup when u updated Ur website, or was it intentional.....
That doesn't even concern me.... my concern is...
If u are telling me to register again.... where did u keep the record of those of us you owe, how do u plan on paying us?

This whole thing is starting to stink more than it used to

Plus, u are not saying anything concerning this, or even to let us know if you have been refunded or not.... nothing
Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 4:17am On Mar 19, 2017
caporia:
This is a mistake I would never make again.
Worst nightmare I ever had.

ok
Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 4:17am On Mar 19, 2017
caporia:
This people are scammers, neteller must have paid them.

You just play funny and see how your children will suffer and you will witness it with your own eyes.

ok
Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 4:18am On Mar 19, 2017
optimisticdude:
Pls oo where is my money oo
I tried to login to my account with u guys just now but it's saying invalid username and password
I hope u are not trying to play pranks here.

Even your "forgot password" option says my email is not registered on your system.


Kindly find a sponsor and register. Thanks.
Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 4:20am On Mar 19, 2017
optimisticdude:
It's strange for ppl who claim to have good record keeping skill to start telling me to re-register... what happened to Ur database? Did someone forget restore Ur backup when u updated Ur website, or was it intentional.....
That doesn't even concern me.... my concern is...
If u are telling me to register again.... where did u keep the record of those of us you owe, how do u plan on paying us?

This whole thing is starting to stink more than it used to

Plus, u are not saying anything concerning this, or even to let us know if you have been refunded or not.... nothing



Kindly find a sponsor and register. Thanks.
Don't know of any sponsor, GET one here https://web.facebook.com/TruexGOLD/posts/1369611039766488?ref=notif&notif_t=like&notif_id=1489848507610291&_rdr
Re: Truexgold Nairaland Customer Support by vickylala239: 8:37am On Mar 19, 2017
truexgoldcom:




Kindly find a sponsor and register. Thanks.
Don't know of any sponsor, GET one here https://web.facebook.com/TruexGOLD/posts/1369611039766488?ref=notif&notif_t=like&notif_id=1489848507610291&_rdr

Please What is all this registration for?

when are Ppl getting their money..

I Tink registration shuld b a choice not force..

Why pay not feed us with Netelller update and leave all this ...

Records of people your to refund are with you guys...

Refund let's move forward...
Re: Truexgold Nairaland Customer Support by caporia: 8:55am On Mar 19, 2017
truexgoldcom:




Kindly find a sponsor and register. Thanks.
Don't know of any sponsor, GET one here https://web.facebook.com/TruexGOLD/posts/1369611039766488?ref=notif&notif_t=like&notif_id=1489848507610291&_rdr

Please can you explain what referral sponsor got to do with the money you are owing me?

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