Welcome, Guest: Register On Nairaland / LOGIN! / Trending / Recent / NewStats: 3,195,015 members, 7,956,764 topics. Date: Monday, 23 September 2024 at 06:22 PM |
Nairaland Forum / Nairaland / General / Business / 7 Simple Tips For Customer Retention (6634 Views)
How To Make Use Of Social Media As A Tool For Customer Service Center Effectivel / How Whatsapp Can Be Used For Customer Service / These Simple Tips Will Help You To Quit Your Day Job In The Long Run. (2) (3) (4)
7 Simple Tips For Customer Retention by magazineguy(m): 7:18am On Jul 17, 2017 |
Churn-rate is a business term that reveals the level or number of customers that cut ties with a company or its service/product. A business person whose focus is success and growth should be able to prevent or minimize churn-rate by understanding that a customer with negative experience will likely complain and a customer whose complaint is not satisfactorily solved will always leave, the worst case scenario is when dissatisfied customers begin to spread their feelings and deterring one’s existing and potential customers from patronizing one’s business. According to Bill Gate, “your most unhappy customers are your greatest source of learning”. There is always a lot to learn when you interact and listen to your customers, you will learn the source of their unhappiness or complains and make better modifications. It is proven that companies spend ten times the amount required to retain a customer in order to acquire a new one and retaining customers multiplies revenues as a result of repeat buying and referrals. Businesses only exist and operate when they can acquire, retain and grow customers. To retain customers and succeed in business, an entrepreneur must imbibe the following skills: Wear A Smile Always A smile is a warm reception on its own, it’s a friendly disposition. A smile most times induces impulse buying even when the customers hold no intention of making a purchase. Standard Create and continue to work on bettering the quality of whatever service/product your business offers. This practice has a way of improving a company’s reputation, patronage and customers loyalty. Always Provide the Right Information Product/service knowledge is very sacrosanct in order for a customer not to be misled or deceived into making wrong buying decisions. Promptly and Satisfactorily Resolve Complains Preventing a customer’s anger by promptly resolving his/her complains in a friendly and satisfactory way can increase a customer’s loyalty and will also serve as a re-assurance of continuous good service delivery. Remember Special Days and People in their Lives Customers are happy when you can be able to comfortably remember their children’s, spouse’s, friend’s and relative’s names. Ask after the welfare of their special ones when they show up alone. They also appreciate felicitation messages on occasions that are dear to them. Discount Discount as a term is as old as business itself. Customers enjoy deductions from the actual price no matter how little the percentage is. Offer after Sales Services and Bonanzas A little help after sales and free stuffs every once in a while goes a long way in keeping customers. source; http://tushmagazine.com.ng/7-simple-tips-customer-retention/ cc lalasticala, mynd44, dominique 8 Likes 2 Shares |
Re: 7 Simple Tips For Customer Retention by pleasureosondu(m): 7:28am On Jul 17, 2017 |
Agreed But some customers don't smile back at you in this recession oh. Sometimes, your smile go make you look stvpid Modified So oh, Na so FTC be like? Glo recharge card if it makes fp. |
Re: 7 Simple Tips For Customer Retention by ExpensiveG: 7:36am On Jul 17, 2017 |
NICE ONE Op.... *********but if na my neighbor, dat woman own na opposite *Me ~Good Afternoon Ma, . *Madam Joy ~ Wetin you wan buy *Me~ I wan buy eeeeeeeeeeeem Madam Joy ~ If you no serious to buy something no come waste my time hia Me~I wan buy Fibre Active Biscuits and Vita Milk. comot N500 give em Madam Joy~You dey craze abi, wer I go get dis kind change. I no get change mtcheeew Haba no be fight na 9 Likes |
Re: 7 Simple Tips For Customer Retention by NwaAmaikpe: 7:43am On Jul 17, 2017 |
Those tips don't work in the Nigerian clime. Go and ask businessmen at Upper Iweka and at Alaba....the surefire tip that can bring and will retain your customers is pinning them spiritually. That's diabolic you'd say. But in Nigeria, only Diabolism works in business considering our harsh business environment. 2 Likes |
Re: 7 Simple Tips For Customer Retention by Nobody: 7:44am On Jul 17, 2017 |
The best way to retain a customer is to look beyond what you can gain in return.. Be selfless and you'll see the results. That's the secret of being a billionaire. If you're business person.. Check out www.entmirror.com.. |
Re: 7 Simple Tips For Customer Retention by TINALETC3(f): 7:45am On Jul 17, 2017 |
Many sellers who bhave dat hv d following reasons 4 doing dat 1:dey feel dey hv so many customers, so no matter Wat, dey must sell 2:dey feel dey ar d closest to u and u won't like 2 trekk 2 a distance jst 2 get Wat u can easily get 4rm dem 3:dey feel also dat u dnt hv choice, u must buy 4rm dem, Dats Y dey ar always rude 4:sometimes, prove 2 dem dat u ar r customer, so u remain d king, u hv choices, simply get what u wnt 4rm some one else ExpensiveG: 2 Likes |
Re: 7 Simple Tips For Customer Retention by samintegrity(m): 7:45am On Jul 17, 2017 |
WOW |
Re: 7 Simple Tips For Customer Retention by choky26(m): 7:45am On Jul 17, 2017 |
Nice tips but with the way Nigeria is right right now, people can't always wear a smile cos just remembering u r a Nigerian in Nigeria right now is enough reason to make u depressed all day. |
Re: 7 Simple Tips For Customer Retention by sanusijoyjoy: 7:45am On Jul 17, 2017 |
s |
Re: 7 Simple Tips For Customer Retention by Justuceleague2: 7:45am On Jul 17, 2017 |
Paying customers only |
Re: 7 Simple Tips For Customer Retention by plainmirror(m): 7:45am On Jul 17, 2017 |
How come mariwana dealers in my hood generate rapid sales with - strong customer unfriendly faces - provide a stagnant product quality - don't provide additional information aside body language and facial signs - gat no chill to resolve any crap..... you will even be making cautious effort not to anger the seller - remember wetin.... ? - discount fire.... My MJ brodas will understand bera 2 Likes |
Re: 7 Simple Tips For Customer Retention by Stanbeto: 7:46am On Jul 17, 2017 |
Okay, nice tips |
Re: 7 Simple Tips For Customer Retention by Sanchez01: 7:46am On Jul 17, 2017 |
If your rates aren't competitive enough, churn would be inevitable. Contact persons also encourage churn particularly from deals they know would be of personal benefit to them. Wearing a smile is not enough. |
Re: 7 Simple Tips For Customer Retention by ElectronicsGuy(m): 7:50am On Jul 17, 2017 |
Meanwhile, 1kva inverter for sale With LCD monitor for battery level display.. N15000 only!! Egbeda, Lagos 0811-9387235
|
Re: 7 Simple Tips For Customer Retention by orledaj(m): 7:52am On Jul 17, 2017 |
Nice one. Happy birthday to me sha |
Re: 7 Simple Tips For Customer Retention by ExpensiveG: 7:55am On Jul 17, 2017 |
TINALETC3: You ve said it all..... wetin you talk na true Thanks for dey advice
|
Re: 7 Simple Tips For Customer Retention by jimmy212(m): 7:57am On Jul 17, 2017 |
TEETH WHITENING KITS AVAILABLE FOR #NO need to go to the dentist! Get a TEETH WHITENING KIT!!!! �Results in 2-3 days! �Removes deep dental stains! �safe and certified! � Kills bacteria! �Long lasting results! DELIVERY NATIONWIDE ORDER NOW WHILE STOCK LAST!!! Contact whatsap number: +917349049514 |
Re: 7 Simple Tips For Customer Retention by val4sure(m): 8:01am On Jul 17, 2017 |
Nice tips,but this recession don reset some customers brain,which makes them acting hostile to the seller. |
Re: 7 Simple Tips For Customer Retention by Solomonudofia(m): 8:02am On Jul 17, 2017 |
Re: 7 Simple Tips For Customer Retention by awoo47: 8:30am On Jul 17, 2017 |
Re: 7 Simple Tips For Customer Retention by degre8: 8:35am On Jul 17, 2017 |
"Nice tips but with the way Nigeria is right right now, people can't always wear a smile cos just remembering u r a Nigerian in Nigeria right now is enough reason to make u depressed all day". And more angry, I agree |
Re: 7 Simple Tips For Customer Retention by Prece(m): 8:37am On Jul 17, 2017 |
Living In Kuwait-Kuwait Visa Application Form And Requirement http://www.mymobilespecs.com/kuwait-visa-application/ |
Re: 7 Simple Tips For Customer Retention by aprokomania(m): 8:53am On Jul 17, 2017 |
ExpensiveG: hahhahaha e be like say na Benin u dey. because I notice that in most shops in Benin. those guys no get joy at all. |
Re: 7 Simple Tips For Customer Retention by supereagle(m): 8:57am On Jul 17, 2017 |
Remember to give tangible gifts no matter how small, they will appreciate. |
Re: 7 Simple Tips For Customer Retention by olowobaba10: 9:03am On Jul 17, 2017 |
JUST GIVE THEM CREDIT FACILITIES AND DON'T ASK FOR THE DEBTS, THAT'S ALL YOU NEED TO RETAIN YOUR CUSTOMERS |
Re: 7 Simple Tips For Customer Retention by ExpensiveG: 9:49am On Jul 17, 2017 |
aprokomania: |
Re: 7 Simple Tips For Customer Retention by queenfav(f): 9:53am On Jul 17, 2017 |
Nice tips |
Re: 7 Simple Tips For Customer Retention by Virtualaccounts: 10:06am On Jul 17, 2017 |
Dear Entrepreneur, Why not speak with a Virtual Accountant today to discuss outsourcing your bookkeeping, accounting and tax compliance services for your delicate small business, start up and adhoc project. Online accountant on the go! Join the virtual movement and see our signature for contact details. Have a great week. 3 Likes 3 Shares
|
Re: 7 Simple Tips For Customer Retention by Crystalom3(m): 10:06am On Jul 17, 2017 |
TINALETC3:all this afonjas, na their behavior be dat |
Re: 7 Simple Tips For Customer Retention by donqx: 10:28am On Jul 17, 2017 |
great |
Re: 7 Simple Tips For Customer Retention by chapatti: 1:21am On Mar 10, 2020 |
Customers are the bloodline of every business and if they are not returned, the business sure will fold up. Many a time, many experts have come out with different theories to why businesses fail in Nigeria. This is because in Nigeria, it has been researched by experts that 80 new businesses collapse within the first five years of starting. So many reasons why these business collapse are not farfetched. They include the following: low access to local markets, poor access to credit, poor information flow , discriminatory legislation and poor access to land. Some also are in the form of poor linkages with other business along the same value chain, there is the weak skills issue, poor knowledge of the said business, attitude of business owners as well as lack of efficient hard infrastructure such as power, roads, and the needed , click here for the complete details |
Re: 7 Simple Tips For Customer Retention by ManishSmith(m): 3:32am On Mar 10, 2020 |
Always smile when a customer approach you, whether he/she intend buying or not.... |
(1) (Reply)
What Kind Of Business Can I Do To Make Money During This Rainy Season? / Bet9ja Masters Of Football Predictions / How To Start A Profitable Shoe Manufacturing Company
(Go Up)
Sections: politics (1) business autos (1) jobs (1) career education (1) romance computers phones travel sports fashion health religion celebs tv-movies music-radio literature webmasters programming techmarket Links: (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) Nairaland - Copyright © 2005 - 2024 Oluwaseun Osewa. All rights reserved. See How To Advertise. 39 |