LadyGoddiva:
First bank hater

u mean you?

David0:
Union Bank recently launched a music video as part of her 100 years celebration.

I can't stop dancing to the song

You can't stop dancing because you were paid to run social media publicity ko?

dingbang:
you are right.. Union bank branches are becoming well presentable these days. I don't know if anyone has noticed this.

Infact, i was surprised when i saw a nice air conditioner instead of a standing fan in one of their branches. I was also impressed when a colleague used a token for an online tramscation. They are becoming smarter these days.

lonelydora:


Infact, i was surprised when i saw a nice air conditioner instead of a standing fan in one of their branches. I was also impressed when a colleague used a token for an online tramscation. They are becoming smarter these days.

Hahahahhahhaha... You funny die . . I swear the bank is so fine these days... And do you know through their app, you can connect with their customer service through whatsapp feature... I was surprised to see it.

You have any issues, you just whatsapp them with the complaints, your case is treated asap.

Something good is really coming out from the bank.

dingbang:
Hahahahhahhaha... You funny die . . I swear the bank is so fine these days... And do you know through their app, you can connect with their customer service through whatsapp feature... I was surprised to see it.

You have any issues, you just whatsapp them with the complaints, your case is treated asap.

Something good is really coming out from the bank.

Never knew about the bolded. Wow! Their Strategist is doing a nice job.

lonelydora:


Never knew about the bolded. Wow! Their Strategist is doing a nice job.

the downfall and rise of a bank just depends on strategy and I must confess union bank employed for herself a good strategist.

I just wish some other banks can follow suit.

How can a bank be talking about crowd management and yet cannot provide simple effective way just like union bank to curb it. Its so just pathetic.

Every blessed day you see crowd queuing up at the customer service... and yet the bank hammers on crowd management...

dingbang:
Hahahahhahhaha... You funny die . . I swear the bank is so fine these days... And do you know through their app, you can connect with their customer service through whatsapp feature... I was surprised to see it.

You have any issues, you just whatsapp them with the complaints, your case is treated asap.

Something good is really coming out from the bank.

The bank has greatly improved their services. I lost my zenith bank ATM card a few days before I was due to travel and was told that I cannot get a new one in that branch in less than a week and I cannot use it outside the country even if I got it.
I remembered I had a union bank account that was lying dormant and decided to try my luck. To my surprise I was told I could get my card the same day and it would be activated for use outside the country within 24 hours. I walked out of the bank with the card and travelled with it some days later and used it for all my transactions.

eaglechild:

The bank has greatly improved their services. I lost my zenith bank ATM card a few days before I was due to travel and was told that I cannot get a new one in that branch in less than a week and I cannot use it outside the country even if I got it.
I remembered I had a union bank account that was lying dormant and decided to try my luck. To my surprise I was told I could get my card the same day and it would be activated for use outside the country within 24 hours. I walked out of the bank with the card and travelled with it some days later and used it for all my transactions.

you see.. I just wish Nigerians can change their mentality about union bank. Infact now that the bank has a good number of customers, this is the right time to bank with the bank since there will be less crowd and your transactions will be sorted out as soon as possible.

Let me even go and try to see if I can be given a loan from the bank sef. If it succeeds, I owe union bank a great article on nairaland

dingbang:
Hahahahhahhaha... You funny die . . I swear the bank is so fine these days... And do you know through their app, you can connect with their customer service through whatsapp feature... I was surprised to see it.

You have any issues, you just whatsapp them with the complaints, your case is treated asap.

Something good is really coming out from the bank.

I wish I had saved a screenshot of a Whatsapp message... 2 weeks, nothing! I will try re-add the Whatsapp number to see if it'll still show up for later evidence...

Additionally, since 2015 I've had 2 unresolved transactions of N70, 000 and N10, 000 via their useless USSD, that's N80K! I kid you not. I have proof and I've written letters to no avail.

A very stupid lady I went to see at their customer service clearly out of inexplicable hatred lied that I was not in line one of the times I went on complaint, this was after like 30 minutes of waiting o... very saucy and rude. I was so dejected an embarrassed... I NEVER and I repeat, NEVER jump queues... in fact at an ATM, if my transaction does not go through and I see that people on the line are agitated and I need to try yet again, I re-queue and not loiter close to the machine and then claim my right to usage after like one person behind me takes his turn...

Then again, there's the idiot guy - God forgive my anger today - that used to be so helpful and just totally refused to see me again. Why? He had asked me for a loan from the account! I didn't even decline, I was just putting it to thought but apparently he found another alternative after and short while and became utterly disrespectful. I couldn't believe it. This is something that os totally against their ethics o and he feels he doesn't need me again... no wonder he was helpful before!

I have since withdrawn it all and I have final balance... when I have their time, it is on social media et al. I will disgrace Union Bank and likely sue as well.

God is my witness in all this! Let me come and be going to church, or at least stream service.

stonecoldcafe:

Very slow bank that has refused to adapt to the rapidly changing world of e banking. Bank with them at your peril. I can't deal Jo! Even my mama had to run from the bank. If I see their ATM, I pick race. I just can't deal

Olodo ni e.

What do you know about the bank?

Heresay....

Nemma:
'charity', they say it begin at home... Union bank treat their staffs (both retired and in-service) like poo.... Speaking from experience.. With Union bank I have the worst banking experience.. Re-branding is long overdue

Uhn?

Not sure you know what you're saying.

Zehner:
Okay so no more Big , strong, reliable


Now; simpler smarter bank..... They better live up to their word.....very backward bank

Gbenu e soun!

juman:
Fake video celebration.

If a carpenter or tailor approach them for loan, they would simply say no.

Send your carpentar to GTB na

lonelydora:


Infact, i was surprised when i saw a nice air conditioner instead of a standing fan in one of their branches. I was also impressed when a colleague used a token for an online tramscation. They are becoming smarter these days.

They've been smart for years.

You did not notice because you ran away!

overboard:


I wish I had saved a screenshot of a Whatsapp message... 2 weeks, nothing! I will try re-add the Whatsapp number to see if it'll still show up for later evidence...

Additionally, since 2015 I've had 2 unresolved transactions of N70, 000 and N10, 000 via their useless USSD, that's N80K! I kid you not. I have proof and I've written letters to no avail.

A very stupid lady I went to see at their customer service clearly out of inexplicable hatred lied that I was not in line one of the times I went on complaint, this was after like 30 minutes of waiting o... very saucy and rude. I was so dejected an embarrassed... I NEVER and I repeat, NEVER jump queues... in fact at an ATM, if my transaction does not go through and I see that people on the line are agitated and I need to try yet again, I re-queue and not loiter close to the machine and then claim my right to usage after like one person behind me takes his turn...

Then again, there's the idiot guy - God forgive my anger today - that used to be so helpful and just totally refused to see me again. Why? He had asked me for a loan from the account! I didn't even decline, I was just putting it to thought but apparently he found another alternative after and short while and became utterly disrespectful. I couldn't believe it. This is something that os totally against their ethics o and he feels he doesn't need me again... no wonder he was helpful before!

I have since withdrawn it all and I have final balance... when I have their time, it is on social media et al. I will disgrace Union Bank and likely sue as well.

God is my witness in all this! Let me come and be going to church, or at least stream service.

No give yourself high bp.
If you have a solid case, report to the appropriate quarters.

Bigsteveg:

What are you dancing to in this one now, have u listened to gt bank 737 advert?

femiranking28:
Is it sweeter than 737.... If not pack well

You can't even compare at all. The song is just there. It's just OK. Still has this old school feeling to it like it was composed and arranged by dem Onyeka Onwenu and co. Should have looked for more modern and stylish young people to do the song and video for them.

GTB song and advert is better , though theirs too is kul

cutesimplycalm:
GTB song and advert is better , though theirs too is kul

To be very sincere I think this one is far better than that of GTB

overboard:


I wish I had saved a screenshot of a Whatsapp message... 2 weeks, nothing! I will try re-add the Whatsapp number to see if it'll still show up for later evidence...

Additionally, since 2015 I've had 2 unresolved transactions of N70, 000 and N10, 000 via their useless USSD, that's N80K! I kid you not. I have proof and I've written letters to no avail.

A very stupid lady I went to see at their customer service clearly out of inexplicable hatred lied that I was not in line one of the times I went on complaint, this was after like 30 minutes of waiting o... very saucy and rude. I was so dejected an embarrassed... I NEVER and I repeat, NEVER jump queues... in fact at an ATM, if my transaction does not go through and I see that people on the line are agitated and I need to try yet again, I re-queue and not loiter close to the machine and then claim my right to usage after like one person behind me takes his turn...

Then again, there's the idiot guy - God forgive my anger today - that used to be so helpful and just totally refused to see me again. Why? He had asked me for a loan from the account! I didn't even decline, I was just putting it to thought but apparently he found another alternative after and short while and became utterly disrespectful. I couldn't believe it. This is something that os totally against their ethics o and he feels he doesn't need me again... no wonder he was helpful before!

I have since withdrawn it all and I have final balance... when I have their time, it is on social media et al. I will disgrace Union Bank and likely sue as well.

God is my witness in all this! Let me come and be going to church, or at least stream service.

If you have a complaint against your bank, you MUST first report the complaint at the bank/branch where the issue originated and then allow 2 weeks for the issue to be resolved.

If after lodging your complaint your Bank still fails to engage you and resolve the complaint within 2 Weeks as provided for in the ATM HELP DESK Circular, you have the right to escalate your complaint to the Consumer Protection Department (CPD) of the CBN.

You can only direct your Complaints to CPD upon the failure of your Bank/Financial Institution to resolve your complaint within the 2 weeks timeline given by the CBN.


You can contact the CPD through the following channels:
E-mail: cpd@cbn.gov.ng
Letter: Director, Consumer Protection Department
Central Business District, Abuja

Your letter of Complaint should be addressed to the Director, Consumer Protection Department. You can submit your letter at the CBN Head Office OR at any of the Central Bank of Nigeria branches of nationwide.


The CBN deals with all financial related complaints so far as it is against Financial Institutions within its regulatory purview.

Your complaint should be clear and concise to avoid ambiguity. The Complaint letter (petition) should contain amongst other things the following:
• Name, Address, Contact Phone Number & E-mail of the Complainant;
• Name of your Financial Institution;
• Personal banking details (Do NOT include PIN & Passwords, please
• History/Date of the transaction in dispute;
• Amount claimed (if any);
• Attach relevant documents to support you claim and;
• Evidence to show that you have first lodged the complaint at your bank.

in the alternative, you can make an online complaint through this link:

http://www.cbn.gov.ng/Contacts/Complaints/

Cheers!

dingbang:
you are right.. Union bank branches are becoming well presentable these days. I don't know if anyone has noticed this.

whoever the md is, he is doing a good job. I thought that bank was going to die, but they are coming out clean everyday.

mecussey:


whoever the md is, he is doing a good job. I thought that bank was going to die, but they are coming out clean everyday.

I believe the strategist is churning away old people from the bank and employing young vibrant minds ....

Rainmaker69:


You can't stop dancing because you were paid to run social media publicity ko?

No be so o...I'm just one of their customers o.

I must admit, they have really really transformed o.

Unionised:


Uhn?

Not sure you know what you're saying.

bros u don take am personal with these people

stonecoldcafe:

Very slow bank that has refused to adapt to the rapidly changing world of e banking. Bank with them at your peril. I can't deal Jo! Even my mama had to run from the bank. If I see their ATM, I pick race. I just can't deal

You need to clear your doubt.
Visit any of their branches to see and feel the new brand.
Their mobile banking application is currently the best.
You can download to see for yourself.

The bank's MD just won "CEO of the year award"

slapandfall:


Obviously you are working for Union Bank.. Good defender... Sergio Ramos

Not working for them o....Just sharing my experience as a customer.

David0:


Not working for them o....Just sharing my experience as a customer.

I hear you. Didn't expect you to say yes before na..oya come and rest

Unionised:


Uhn?

Not sure you know what you're saying.

You are just an information marketer. My dad retired from union bank ughelli (delta state) 20years ago, my best pal presently work at the ondo city branch. I and my siblings still have a running account with them. How more can I be sure.?

Lolz our bank

dingbang:
Build more branches

your change of number didn't work at first bank

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