Hello JideSM. This is my story...
Got an mtn microsim sometime in the 3rd week of December 2015, cos I changed to a location that favored mtn more than other networks for my blackberry. Subscribed on Friday, Dec. 25 with #1000 worth of airtime for a BBC, this transaction was completed successfully. By the next day December 26, I traveled to my village, and there, Glo was network of choice and I gladly switched Sims. Fast forward to January 4, back to my previous location, inserted my mtn Sim, and couldn't use it cos there was no data permission. By January 11, 2016, I was hysterical, started calling customer care by 2am. A lady Jane picked up, after my complaint, she said it was because I subscribed for a BBC using a blackberry 10 phone, remedy being to re subscribe and sent me codes for it. No problems, I accepted. Later in the day, #1000 voucher, sent but no data credited for bblitem. Called customer care 6more times, only to be credited with 260mb. WTH do I do with 260mb? And I just received a message that I've used 50% of it? For bbm, whatsapp, Nairaland, google? Please, kindly state your subscription plans for BlackBerry 10 phones for me and the data allocated. I need the data till I leave this location. I'll look forward to your timely reply.

Bobbybube:
Good day Mr. JideSM. The call rates of my tarriff (trutalk) has been revised(i can't even register you and me numbers) and I'll be grateful if you can tell me the new rates of mtn tarriffs particularly i-pulse, trutalk+ and trutalk.
Thanks in advance

Hello. Please note that you enjoy 20 kobo/sec for MTN2MTN calls and MTN to other networks from the very first second on MTN TruTalk. The You and Me features have been revised.
You also enjoy 20 kobo/sec for MTN2MTN calls and MTN to other networks from the very first second on MTN TruTalk Plus
On MTN iPulse, You enjoy N24/min or 40k/sec for first one minute & N9/min or 15k/sec for subsequent minutes. Regards

orobosa26:
pls I want to know which tariff plan is OK for making calls at low rates?

Hello. There are several tariff plans suited to meet different needs. See below for details.
1. You enjoy 20 kobo/sec for MTN2MTN calls and MTN to other networks from the very first second on MTN TruTalk. The You and Me features have been revised.
2. You also enjoy 20 kobo/sec for MTN2MTN calls and MTN to other networks from the very first second on MTN TruTalk Plus
3. On MTN iPulseYou enjoy N24/min or 40k/sec for first one minute & N9/min or 15k/sec for subsequent minutes.
4. Our Supersaver plan allows you enjoy calls for as low as 30k/second for MTN-to-MTN and MTN-to-other networks for the first 120 seconds calls of the day and 15k/sec for MTN-to-MTN and MTN-to-Others for subsequent calls for the rest of the day. Regards

Hi dear. I just sent u a mail. Kindly reply pls. Thanks

JideSM:


Hello. There are several tariff plans suited to meet different needs. See below for details.
1. You enjoy 20 kobo/sec for MTN2MTN calls and MTN to other networks from the very first second on MTN TruTalk. The You and Me features have been revised.
2. You also enjoy 20 kobo/sec for MTN2MTN calls and MTN to other networks from the very first second on MTN TruTalk Plus
3. On MTN iPulseYou enjoy N24/min or 40k/sec for first one minute & N9/min or 15k/sec for subsequent minutes.
4. Our Supersaver plan allows you enjoy calls for as low as 30k/second for MTN-to-MTN and MTN-to-other networks for the first 120 seconds calls of the day and 15k/sec for MTN-to-MTN and MTN-to-Others for subsequent calls for the rest of the day. Regards

JideSM, pls help
My BBC was auto-renewed on wednesday, only to get this mgs:
Your BlackBerry BBC subscription has been renewed. You have just received 0 days FREE subscription to your Blackberry service! Expires 2016-02-11 23:24:32.57. Enjoy!

I suppose to be given 21days Free subscription.
Kindly help me fix this.
07031751889
Thanks

Chikabel:
Hello JideSM. This is my story...
Got an mtn microsim sometime in the 3rd week of December 2015, cos I changed to a location that favored mtn more than other networks for my blackberry. Subscribed on Friday, Dec. 25 with #1000 worth of airtime for a BBC, this transaction was completed successfully. By the next day December 26, I traveled to my village, and there, Glo was network of choice and I gladly switched Sims. Fast forward to January 4, back to my previous location, inserted my mtn Sim, and couldn't use it cos there was no data permission. By January 11, 2016, I was hysterical, started calling customer care by 2am. A lady Jane picked up, after my complaint, she said it was because I subscribed for a BBC using a blackberry 10 phone, remedy being to re subscribe and sent me codes for it. No problems, I accepted. Later in the day, #1000 voucher, sent but no data credited for bblitem. Called customer care 6more times, only to be credited with 260mb. WTH do I do with 260mb? And I just received a message that I've used 50% of it? For bbm, whatsapp, Nairaland, google? Please, kindly state your subscription plans for BlackBerry 10 phones for me and the data allocated. I need the data till I leave this location. I'll look forward to your timely reply.

I apologise for your experience. Please see below for details of BB10 plans. Also note that you can use data bundles for your BB10 device. See image to get details of our data bundles.
BB10 MAXI
Monthly: 1.5GB (N3,000) Text BBMAXIM to 21600.
Weekly: 350MB (N1,100) Text BBMAXIW to 21600
Daily: 50MB (N200) Text BBMAXID to 21600

BB10 MIDI
Monthly: 500MB (N1,500) Text BBMIDIM to 21600.
Weekly: 125MB (N550) Text BBMIDIW to 21600
Daily: 15MB (N100) Text BBMIDID to 21600.

BB MINI
Monthly: 260MB (N1,000). Text BBLITEM to 21600.
Weekly: 70MB (N350). Text BBLITEW to 21600
Daily: 10MB (N70). Text BBLITED to 21600.

Regards.

Yem0350:
JideSM, pls help
My BBC was auto-renewed on wednesday, only to get this mgs:
Your BlackBerry BBC subscription has been renewed. You have just received 0 days FREE subscription to your Blackberry service! Expires 2016-02-11 23:24:32.57. Enjoy!

I suppose to be given 21days Free subscription.
Kindly help me fix this.
07031751889
Thanks

Devil catch you!!!! Ooobi

EsanEmmanuel:
Devil catch you!!!! Ooobi

You again! Lol

teeboy03:
I dont subscribe on the line because I know I wunt be able to use it..the 10mb recharge bonus always waste.


its a Samsung galaxy grand duos 1

Mr jideSM...

I am still waiting on ur response. thanx.

Pleas help

Hi, there are unnecessary deduction going with my line

please help deactivate any subscription on my line.

080-660-39941

Nothing has been done here yet y

Yem0350:
JideSM, pls help
My BBC was auto-renewed on wednesday, only to get this mgs:
Your BlackBerry BBC subscription has been renewed. You have just received 0 days FREE subscription to your Blackberry service! Expires 2016-02-11 23:24:32.57. Enjoy!

I suppose to be given 21days Free subscription.
Kindly help me fix this.
07031751889
Thanks

I also sent JideSM a PM on a similar issue which has not been responded to. Mine was the first activation which should come with a free 7 days duration.

To a more serious issue, JideSM, kindly send me the link to download MTN Selfcare App on BB. I used to have the app some years ago. I sent "CARE" to 5018 but got an invalid keyword. I couldn't also download it from MTN websites and your CC claimed that I can only get the link via text to 5018.

07030187784

Thank you.

Good day, Mr Jide. I was given 5000 naira airtime by MTN and was told that I can only use it when I have updated my picture and finger prints in an MTN office, I have done that. But till now I'm not able to assess the airtime. Please, what do I do? This is the number 08104700824

JideSM please help me deactivate any subscription on my line.. ... I've been noticing some deductions.. .

How do I deactivate this rubbish caller feel from my MTN line. My last request was on 11 Jan 2016 with the reference number MTN1- 64703688672. If you can do anything...cos my next line of thought is to find any possible way to reach NCC.

Y'ello, the service on your line has been deactivated as requested. Apologies for the inconvenience.

Regards.

Chuksteric:
JideSM please help me deactivate any subscription on my line.. ... I've been noticing some deductions.. . 08101618894

Lilinnanyelugo:
Good day, Mr Jide. I was given 5000 naira airtime by MTN and was told that I can only use it when I have updated my picture and finger prints in an MTN office, I have done that. But till now I'm not able to assess the airtime. Please, what do I do? This is the number 08104700824

Y'ello, the bonus can only be accessible after you have updated your bio metrics successfully. Kindly confirm the date and office address visited for the sim registration. The inconvenience is regretted.

aujile:
How do I deactivate this rubbish caller feel from my MTN line. My last request was on 11 Jan 2016 with the reference number MTN1- 64703688672. If you can do anything...cos my next line of thought is to find any possible way to reach NCC.

Kindly text DEL to 50016 to deactivate the service. Thank you for your understanding.

Good day sir, I updated my biometrics on the 14th of January 2016 in MTN office main branch by OLD OBA-NNEWI ROAD, NNEWI, ANAMBRA STATE. Even till now I'm been sent messages that my line is at risk of been barred. This is the number 08104700824.

JideSM please i want to deactivate all/any subscription on my line. I've been noticing some deductions. 08165020401

sonofgodfrey:
JideSM please i want to deactivate all/any subscription on my line. I've been noticing some deductions. 08165020401

As requested, the services have been deactivated for you. Thank you for your understanding.

Good day.
Please help opt me OUT from message from 55326.
07069093706
Thanks

JideSM:


Kindly text DEL to 50016 to deactivate the service. Thank you for your understanding.

Hello JideSM,

Why are you deliberately ignoring my complaint?

Regards.

Please deactivate MTN Brain Buster on my lines: 07031314483 08034525145. And how does one deactivate it just in case of future occurrences? Thanks

Good morning sir, please can you tell me the locations of mtn center in Iyanu ipaja and Agege for Sim registration.

hi, pls i loaded 250 card to get 750, my account was credited but in the evening it was 0.00. look at the text i got

Y'ello! You have received N750 airtime to call and text to all networks and browse the internet. Valid for 7 days.

And in the evening i got this one.
Your N250 Get N750 bundle balance is 0 Naira. Bundle expires on 24/01/2016 09:54 AM.

All this happened a day before yesterday being 17/1/2016

yemi2plus:


I also sent JideSM a PM on a similar issue which has not been responded to. Mine was the first activation which should come with a free 7 days duration.

To a more serious issue, JideSM, kindly send me the link to download MTN Selfcare App on BB. I used to have the app some years ago. I sent "CARE" to 5018 but got an invalid keyword. I couldn't also download it from MTN websites and your CC claimed that I can only get the link via text to 5018.

07030187784

Thank you.

Sorry to hear this, yemi2plus. Please copy this link and paste in your browser to download the selfcare app: http://41.206.4.180:8080/dls/care?sid=2G59D4FB0CFE0&evt=sms

Colchuks:
Good day.
Please help opt me OUT from message from 55326.
07069093706
Thanks

Dear Colchuks, your request is now being handled by our support team. You will be prompted once resolved.

rbmshelia:
Please deactivate MTN Brain Buster on my lines: 07031314483 08034525145. And how does one deactivate it just in case of future occurrences? Thanks

Hi rbmshelia, the deactivation requests on both lines are now being treated by our support team. You'll get a prompt once resolved.

mjblinks:
Good morning sir, please can you tell me the locations of mtn center in Iyanu ipaja and Agege for Sim registration.

Hello mjblinks, please visit any of these locations:
199 Ipaja road opposite union bank. Agege
Bada house Abeokuta express way, opposite Zenithbank, Abule Egba

Dumas32:
hi, pls i loaded 250 card to get 750, my account was credited but in the evening it was 0.00. look at the text i got

Y'ello! You have received N750 airtime to call and text to all networks and browse the internet. Valid for 7 days.

And in the evening i got this one.
Your N250 Get N750 bundle balance is 0 Naira. Bundle expires on 24/01/2016 09:54 AM.

All this happened a day before yesterday being 17/1/2016

I'm sorry to hear this, Dumas32. Please PM your phone number for assistance with this.

Hi, Please help me MTN is killing me. they use to remove money in my account everyday. Have send Stop many times, i even visited there office two times but they couldn't stop it and they wil lied to me that it wouldn't happen again, But i tell you it wouldn't stop. So please i need help for what i should do.