Ustec:
hi@mtn agent here,..mtn have been deducting my credit for a package i know nothing about,..have been calling the customer care line to lay my complain but no response,rly needs an urgent rectification....07033525172

Y'ello, sorry for the inconvenience. Checks show that you were charged for activating the Music plus service hence the deduction. Please confirm if you want to opt out of this service?

rozayx5:


a friend of mine with

084146979288 got her line blocked
they demanded puk no
and she put in the puk and the pin after that, they told her code error, what next?

Yello, sorry to hear this. Please provide an alternative contact number to enable us contact her via phone call for assistance.

abimbawealth:
@JideSM, Good morning...kindly cancel all subscriptions on 07068326459... Thanks

Y'ello, Checks show that you currently do not have any active service on the line. Thank you.

Optimisticgondy:
@JideSM
Good evening. I did the #1,000 for 1.5gb and I've only be able to browse between 9pm and 6/7pm. Why this?
My number is 08066255399

Y'ello, so sorry about this. We are aware of this general issue and our support team are working on it. Please bear with us.

captainhoo:
JIdeSM, I recharged my phone on Saturday.on sunday, n100 was deducted from my account.also, on Monday n20 was deducted from my remaining n25 in my account.help me rectify that.seems MTN wants to do daily deduction from my account. mind you I didn't make any call during these days.my number is 09030720159

Sincere apologies. Checks show that you were charged for activating the Music plus service on your line hence the deduction. However, the service is now deactivated. Thank you.

teeboy03:
I am experiencing the same at the
moment.subscribed for the 3.5gb at 2000 last
week.still has 2.9g data as at the last time I
checked on Sunday. I have not been able to
browse since yesterday afternoon. thought it was
network issues.

checked my data balance only to see this


Y'ello! ,Your data bundle balance is additional
balance 0.0 MB expires: 19/May/2016,


still dont know how I finished up 2.9gb of data in
less than 24hrs without any downloads.

08066522015 is the number JideSM

Y'ello, so sorry about this. We are aware of this and our support team are working on it. Please bear with us.

djblue007:
I'm not happy with MTN ng at all as they have deliberately deactivated my night plan balance from their former 4.5gb day and night plan. I was told to reboot my phone to make the night plan data work but it would not work even after several trying. I still have 585mb left of the night plan. 08062417052

Y'ello, so sorry about this. We are aware of this and our support team are working on it. Please bear with us.

Kaybaba5:
How can I stop CNN news on my mtn line have tried many codes but not working

Sorry to hear this. Please provide your phone number for assistance.

afope:
Hello Jide,
I noticed you are carefully avoiding answering questions and complaints on the night plan data that got wiped out. If there is no solution, please just say so and lets move on. I have been an ardent mtn customer since 2004 and I don't think I should be treated badly.

I have outstanding balance of 22GB on my night data plan before it was wiped out by MTN. Now I have gone ahead to subscribe for 10GB plan @5k for all day plan.

The least you can do is to return my 22Gb back to me or explain why this cant be done. Or is it too much to ask?

My number is 08033726739.

Thanks

Y'ello, so sorry about your data. Please be informed that it is a general issue and is currently been worked on by our support team. Kindly bear with us. Thank you.

please sir. Jidesm i had 102 naira on my line this morning i checked my balance i saw it 102 naira. suprisely when i wanted to call i heard that my account is exhausted i checked my balance only for me to see 00.16 102naira has been wiped out. please i want to know why the credit has been deducted.and a quick refund urgently. PLEASE REPLY ASAP

affected line 08104631102

Andrea00:
Good morning, please help out here. Mtn has been wiping my airtime, didnt notice until i recharged on saturday and sunday and both disappeared and i cant remember subscribing to anything. Thanks. 07035312678

Sincere apologies. Checks show that you were charged for activating the Music plus hence the deduction. Please confirm if you wish to deactivate this service.

JideSM:
Sincere apologies. Checks show that you were charged for activating the Music plus hence the deduction. Please confirm if you wish to deactivate this service.

Please I want to deactivate it. Thanks for your help.

belamour:
@jidesm Good morning, i havent been able to browse on my own phone for over 24 hrs too whereas i just subscribed for the #1000 data plan. kindly help me resolve this asap .

09032256212

Yello, sorry about your inability to browse. Please provide the error message received, location and phone type for checks.

amlos007:
Have been unable to browse on my line also since last night and I still have 712mb to expire may 26....you people are useless .....my gf was unable to browse yesterday too only for her to check her bundle balance at night 0.0mb ...am not dropping my number here.expect me in maritime building.....

Y'ello, sorry for your inability to browse. Please provide your phone number, error message and phone type for checks.

ify84:
@JideSm

What is this again... I didn't subscribe for anything o...

Y'ello, sorry for the inconvenience. Please provide your phone number for checks.

JideSM:
Yello, sorry about your inability to browse. Please provide the error message received, location and phone type for checks.

No Error Message... Abeokuta, Q10

Andrea00:

Please I want to deactivate it. Thanks for your help.

Your request is completed and issue resolved

Ajiswaggs:
[[size=20pt]I subscribe for Mtn 3.5gig data plan yesterday around 8:56am but now I cound not find any DAta on it again. Abeg what's happening because me no understand why you go clear my data. Please help me reverse back my data . my num is 07031933273. Thank you [/size]

Y'ello, so sorry about this. We are aware of this and our support team are working on it. Please bear with us.

JideSM:
Yello, sorry about your inability to browse. Please provide the error message received, location and phone type for checks.

No Error Message, Abeokuta and Q10

JideSM:
Y'ello, sorry for the inconvenience. Please provide your phone number for checks.

08068175215. Thnks

Godwin978:
please sir. Jidesm i had 102 naira on my line this morning i checked my balance i saw it 102 naira. suprisely when i wanted to call i heard that my account is exhausted i checked my balance only for me to see 00.16 102naira has been wiped out. please i want to know why the credit has been deducted.and a quick refund urgently. PLEASE REPLY ASAP

affected line 08104631102

Sincere apologies. Checks show that you were charged for activating the music plus service hence the deduction. Please confirm if you want to deactivate the service for assistance.

ify84:



08068175215. Thnks

Checks show that you dont have any service active on your line. The sms might be from another service (Facebook notification sms etc). Kindly ignore. Thank you.

JideSM:
Sincere apologies. Checks show that you were charged for activating the music plus service hence the deduction. Please confirm if you want to deactivate the service for assistance.

deactivate it immediatly. can i use the one i was charged to stream music on MUSIC+? and whats the code to check the mb? QUICK REPLY

secondly i tried subscribing for 200naira for 1gb 9pm to 6am night plan but it often failed. what can i do please

JideSM:
Checks show that you dont have any service active on your line. The sms might be from another service (Facebook notification sms etc). Kindly ignore. Thank you.

Alright, thank you.

Mr. JideSM, could you please help me subscribe 5gb night plan... The one of 1k naira on this line please 08038558692. I tried dialing *198# to no avail. I keep getting invalid MMI code.

JideSM:
Sincere apologies. Checks show that you were charged for activating the music plus service hence the deduction. Please confirm if you want to deactivate the service for assistance.

Please Mr Jide...My 170+ naira was deducted to #11 just now...I simple do not understand why you people will deduct my hard earned money in this present economy...

My number is 08143879483...

Asides that, I'm on Ipulse and my call rate is just to absurd, too much....help look into that...thank you

yhellow:
the line was never Credited even most of d agent I call confirmed it. I transferred twice to d no on April 26th. 1st one is around 2pm. Which was successful but d 2nd was around 5:10pm which was not successful. Na wa ooo

still waiting for my refund

Good morning

I'm trying to share my data with another mtn line but after going through the process of adding beneficiary successfully, when I dial *131*2*3# to start sharing it says "sorry you do not have any active data" even though i just bought the 1.5gb data plan and can browse with the parent sim.
My number is 08033203260.
Looking forward to your assistance with this.Thanks

I subscribed for the mtn 4.5gb night and day. I have about 1.3gb remaining of my night plan which is due to expire on 1st of june. My problem is that for the past eight days it has refused to browse. Can any one help me before it expires. My number is 07034742156.

Godwin978:
secondly i tried subscribing for 200naira for 1gb 9pm to 6am night plan but it often failed. what can i do please

Sorry this happened, the day and night plan has been stopped but you can dial *123# or visit http://www.mtnonline.com/data-plan for list of our new data bundles. Thank you

Amacaco:
I subscribed for the mtn 4.5gb night and day. I have about 1.3gb remaining of my night plan which is due to expire on 1st of june. My problem is that for the past eight days it has refused to browse. Can any one help me before it expires. My number is 07034742156.

Sorry about this, checks done show you have night data of 1.3GB data balance that you can use from 9pm to 6am. Kindly restart your phone by 9pm and you will be able to access the internet.