I have been trying to reach 1st bank customer care now for close to a week without success. they don't reply emails, they didn't respond to the online request I submitted and they don't pick up their phone (it drops after 5 mins or so). Does anyone know how else I can contact them or are they on strike?

Firstcontact is rubbish. Pure iranu. They burnt my airtime, they will never pick call and airtime will be wasting. Paypal outside Nigeria pick your calls almost immediately you give the instruction. Now our tiwantiwa is trash.

As in first bank dey give headaches. First it was the online payment they stoped,then they stoped my mastercard from making atm transfer, I can't even verify my paypal with my mastercard. Calling them to complain is the biggest problem,they will never pick the call. I don get plan to shift base anyway. Pure n0nsense

i don't have a bank account

First bank really needs a transformation. they are an old generation bank with old ATMs and old ways of doing things.

,

Dats serious!

not until when favoritism is stopped during employment in bank Job

Not even until when those pot bellied manager step down...

If not bank transformation in nigeria will remain a pipe dream....


And in first bank they will say small technical fault when they have lost the trust and love of their loyal customer.

Firstcontact is the worst customer care support have ever seen, you call them ,it drops most times after wasting up to your 5mins.
If you drop message in their mailbox, it will bounce back that it could not be delivered.
Unlike GTconnect, always available for customers.
First Bank need to up their game, banking services have improved beyond the way they operate in terms of ensuring customer's satisfaction.
All Banks are now strong, era of believing that First Bank is the best bank have gone, we have the leverage of going with the better customer oriented banks now.

First Bank contact on strike......

For undergraduate reading this post...
NLNG Undergraduate Scholarship worth N300,000 is ongoing and you can take part in it and be sponsored till you graduate
To Apply, Click here

When the Customer Care of First Ban resume, you might have won the scholarship and they will help yu bank your money

Lol! Do people still use First bank for online transactions?
#TeamGTBank# ...i can't chout!

does this affect the amount in my account?? no!! so'NONE OF MY BUISNESS'
#TeamGTB o jare!

GTB BANK ALL THE WAY. THEY ARE RELIABLE. I LOVE THE WAY THE OPERATE, LIKE FORMER STB (STANDARD TRUST BANK) FOR NOW, THE ARE THE BANK I HAVE SOME CONFIDENCE IN, GTB ALL THE WAY.

have two cards with first bank but had no option than to leave them for gtb

Diamond bank contact centre remains the best.

bravehost4u: Diamond bank contact centre remains the best.

Diamond bank does not respond to emails on time. It takes an average of 1 week. (I have evidences) and they will still tell you to visit the nearest branch.

What if I am in UK?

UBA CFC is the best,
One hand dem don pick, and also dem go call you if need be.

Since they are among the oldest banks in Nigeria,their actions is a symptoms of old age...

Useless people... I ve called them more than 5times in regards to the activation of my token for Internet banking.....they keep telling me that they are on it

i wonder how they still make so much money

When there's GTB

bravehost4u: Diamond bank contact centre remains the best.

Opened an account with Diamond, collected my ATM card, it was visa (WTF), then they misspelt my name and I forgot about the bank.

kennygee: First bank really needs a transformation. they are an old generation bank with old ATMs and old ways of doing things.

So you survived the tsunami. We thank God. Hackers, there is god o.

Oppsss

Welrez: So you survived the tsunami. We thank God. Hackers, there is god o.

But I lost most of my followers.

who cares? So far their ATM cards and mechines still dey work, no biggie!
Wetin Concern [b]Agbero [/b]with over-load?

naijamark: I have been trying to reach 1st bank customer care now for close to a week without success. they don't reply emails, they didn't respond to the online request I submitted and they don't pick up their phone (it drops after 5 mins or so). Does anyone know how else I can contact them or are they on strike?

Join UNION BANK today n rock excellent customer centricity!...My bank has emerged n is taking its No 1 Position in the industry.

GTB, Try 'em.

Av u tried contacting them on twitter...
They are quite swift to response..

miqos02: i wonder how they still make so much money

perhaps thru share dividends that keep piling up and not given to the owners instead of paying directly into their accounts they send it thru mail and most times it gets lost in post office or it arrives late and the money cannot be cashed or in some cases people have changed address and location and for you to effect that change to first bank it will be easier for chad to win the World Cup than doing that.

kennygee:

But I lost most of my followers.

Don't worry, you will have them all back. Just a matter of time.

first bank no be bank jor, if nt be say their money transfer ria high i for nor even near there self. Very baaddtt bank, but diamond is kool