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Stats: 2,715,971 members, 6,420,006 topics. Date: Tuesday, 03 August 2021 at 09:58 PM
|Re: My Experience With UBA Bank. (must Read!!!!!!!) by nd07(m): 2:53pm On Nov 02, 2015|
A friend of mine received some customers in his shop sometimes ago. d customers came 2 buy security doors. after receiving prices, they left. on a Friday evening the customers called my friend & placed orders 4 d quality &.quantities if doors they need. they asked my friend 2 tabulate d total sum including d transport fare that can convey d doors 2 Abuja from Kano. he did & txt d figure 2 them, a million, three hundred &.twenty thousand naira. they demanded that d doors be gathered & sent 2 Abuja on or b4 Sunday & my friend assured them. after a while on d same Friday evening, my friend saw an alert of d said amount, reflecting d previous balance he had in his UBA account. he began 2 arrange d doors negotiated wt a vehicle, when he arranging d doors, his colleagues were envying him, some were begging him 2 include them In d deal, he too was already thinking of how 2 celebrate d favor at d end. he loaded d doors, paid d driver & sent him off 2 Abuja, giving him d phone number of d recipient. on Monday morning, my friend majestically & in a kingly strides, arrived d banking hall 4 a withdrawal. Ladies & Gentlemen, guess what happened? hehehehe..... D matter is still in d court. d question is 'how did the 419ner came 2 know d balance my friend had without an insider in d bank?. how again can someone prepare such SMS alert just d same way d bank does? a lot of questions begging 4 answers.
|Re: My Experience With UBA Bank. (must Read!!!!!!!) by 400billionman: 2:55pm On Nov 02, 2015|
Gbam. Thats the solution.
|Re: My Experience With UBA Bank. (must Read!!!!!!!) by Lobolintin(m): 2:56pm On Nov 02, 2015|
You can get sued for this write up dude......
Come on..... I can sense your anger when if nah just 3000 I slapped their security man...but sort it out with them or withdraw it and chill abeg. TSA done mess them up now
|Re: My Experience With UBA Bank. (must Read!!!!!!!) by 400billionman: 2:58pm On Nov 02, 2015|
Did he divulge any name. ? Even if i say i am the first bank guy, can you verify it ?
|Re: My Experience With UBA Bank. (must Read!!!!!!!) by Nobody: 3:00pm On Nov 02, 2015|
I pity anybody banking with UBA. My friend lost his last kobo in that bank till date nothing happened. Very useless bank.
|Re: My Experience With UBA Bank. (must Read!!!!!!!) by missKiffy(f): 3:10pm On Nov 02, 2015|
Firefire:Exactly, jst received one some few mins ago
|Re: My Experience With UBA Bank. (must Read!!!!!!!) by adeagbeleniyi: 3:10pm On Nov 02, 2015|
desperatem:This is an unusual feedback from you as I have enjoyed nothing but exceptional service from the bank. I remember a similar issue I had and believe me, it was investigated to a logical conclusion. I advise you to contact your account officer to help you follow-up.
|Re: My Experience With UBA Bank. (must Read!!!!!!!) by bellefille: 3:14pm On Nov 02, 2015|
Your experience is quite pathetic but you are coming too hard on the brand!!!! have you explored all means to resolve this amicably without successI have had instances where my persistence yielded positive results with UBA. you shouldn't give up....engage the bank for discussion, if the Branch is not giving you joy, you can go through their head office. Check online for their customer care line and other mediums of interaction....all the best!!!!
|Re: My Experience With UBA Bank. (must Read!!!!!!!) by gfullmoon(m): 3:16pm On Nov 02, 2015|
Just today one rap of #500 notes they gave me was short of #1500,and because I was in a hurry to have not counted it, they never listened to me. I just took the money and went straighth to another bank to transact business,it was counted there before me,to my alter amazement one rap was short of #1,500. UBA,UBA,UBA. How many times have I called you?
|Re: My Experience With UBA Bank. (must Read!!!!!!!) by richieray04: 3:18pm On Nov 02, 2015|
Hi NLs...in as much as i sympathize with the complainant, i will like to state that i really think you did not explore all the options available, as you may have done a counter-report (Rejoinder) after you got new facts from your friend at FBN. if FBN couldnt provide footage when UBA requested, how come your friend was able to show you the mandate of the customer? if they had tried to assist UBA further by supplying substantial information about the fraudster it would have been easier for UBA to pursue the case more logically.
First Bank should be blamed for this failing really as the transfer was from UBA to FBN which means the fraudster is an FBN customer and with all the KYC enforcement, they should have done more to assist UBA in nailing the culprit. Another important point is that UBA ATM was not used for the transaction as can be deduced from your write-up, which means they will have to rely solely on FBN to get any logical information.
I also think UBA's customer service has generally improved and they deserve some credit for the great leap they have made in recent times. I traveled abroad some months back and i got very useful support from their contact centre and on one occasion where i could have used my card on a high risk terminal..i got a notification from their ITRisk (i think thats their fraud monitoring team) team.
My humble take on this, please.
5 Likes 1 Share
|Re: My Experience With UBA Bank. (must Read!!!!!!!) by fpeter(f): 3:24pm On Nov 02, 2015|
this is a reminder. i used their ATM and 10k was debited without being dispensed
|Re: My Experience With UBA Bank. (must Read!!!!!!!) by JohnReese: 3:38pm On Nov 02, 2015|
I think there is a bureau called customer complains bureau. Try and report oga, may be something cld be done. That money is too big to forget. Atleast the guy's picture shld be on police wanted list.
|Re: My Experience With UBA Bank. (must Read!!!!!!!) by JohnReese: 3:41pm On Nov 02, 2015|
Atleast for now GTB is the best. Ease of transactions and excellent customer care. I will give it to dem till dey fuckkk up.
|Re: My Experience With UBA Bank. (must Read!!!!!!!) by marrissa: 3:43pm On Nov 02, 2015|
ur card must have been slotted into d machine for such transaction to occur and it took u over one month to realise the difference on ur balance. I advice u take time and think of what might have happened.someone had ur card and password
|Re: My Experience With UBA Bank. (must Read!!!!!!!) by sunnydayasaba(m): 3:44pm On Nov 02, 2015|
Similar thing has happened to me when i had an account with Keystone Bank, My Atm card was used at a POS terminal to buy goods and i lost #250,000. I went to my bank branch office to complain and i was told they will investigate, For over 2 weeks, nothing happened. I was very angry, just to get a CCTV footage from the store became a problem, So i asked the bank branch manage to introduce me to someone at the head office since he said the case is been investigated at the head office. When he finally did, i went to the head office to met the guy, i got to find out that the shoping mall where they used the card has no cctv camera i was shocked, how can a bank issue their own POS machine to store that has no cctv it goes to show that Nigerian Bank don't even care about their customers financial security. To make matters worst, i just asked the guy, Please how possible is it that i will ever be reimbursed, He looked at me, Took me inside a room and showed be a pile of letters and complains written and submitted to them to investigate, The first 5 letter he gave me, I saw that i wasn't the only one, infact i was even lucky to have lost that little. He told me to plain language that in all sincerity, The Bank cant do anything. I left their in shock.
Op, i tell u, don't put ur mind, I think Nigerian Bank are just criminal entity taking advantage of us. They know how this scheme works and am sure they are indirectly involve just to remain afloat. Little to nothing can be done to recover your money. Have learnt a few tips after my ordeal with them.
Always change your ATM card pin number frequently, I change mine after every 2-3transaction maximum.
Avoid being familiar with any bank staff you met at the Banking hall working with the bank you have an account. That way, They know little or nothing about your account. You cant trust any of them.
Use very few ATM machine and avoid using POS terminals, That seems to be one of the easy way card pins are compromise.
Since my ordeal, i have learnt to avoid those big name banks, that's where most criminals target.
|Re: My Experience With UBA Bank. (must Read!!!!!!!) by akins56(m): 3:49pm On Nov 02, 2015|
md4real:lol, bros are u still in analoque age ? Hustlers(fraudsters) don't use their original address to open bank accounts anymore, they now uses fake pictures and address, most times, in collaborations with some bank workers..
|Re: My Experience With UBA Bank. (must Read!!!!!!!) by realnaijaboy: 3:49pm On Nov 02, 2015|
I'm so sorry about this experience. Kindly send an email to firstname.lastname@example.org. Use "desperatem" as your subject. You will be promptly attended to. Sorry for this once again.
|Re: My Experience With UBA Bank. (must Read!!!!!!!) by fabre4: 3:58pm On Nov 02, 2015|
Uba is a useless bank with no regard for customers after doing my bvn for almost three months ago they just froze my acct and are telling me today that there was a problem if its time to advertise they follow you like headless chicken. Am shutting my acct in that bank down
|Re: My Experience With UBA Bank. (must Read!!!!!!!) by Ohans04: 4:01pm On Nov 02, 2015|
desperatem:Wow this comes as a surprise to me i remember when i lost my card and i contacted the customer care,although the thieves were able to make withdrawals but as soon as i contacted UBA my card was blocked imagine if i was a second late all my money for disappear [color=#990000][/color] best advise is for you to contact your account officer to get a better understanding
|Re: My Experience With UBA Bank. (must Read!!!!!!!) by Excellent7(m): 4:14pm On Nov 02, 2015|
I am so disappointed with CBN.
I got their address from their website and sent them a mail twice.
You know what? The mail was undelivered! A central bank in the year 2015!!
If you are in anyway connected to the institution, tell them to wake up.
How does somebody communicate with them? if information on their website is not reliable.
|Re: My Experience With UBA Bank. (must Read!!!!!!!) by yomi007k(m): 4:24pm On Nov 02, 2015|
Ppl complain everytime abt Ecobank n dey keep banking with them. WTH
|Re: My Experience With UBA Bank. (must Read!!!!!!!) by fatheritunu: 4:28pm On Nov 02, 2015|
Zoharariel:whalai you just made me laugh with your words... Lol
1 Like 1 Share
|Re: My Experience With UBA Bank. (must Read!!!!!!!) by ogaprime(m): 4:30pm On Nov 02, 2015|
Tell me why there won't be fraud in the banking sector when those employed are there to beat unemployment and not because they had dreams to be there, people who know nothing about the banking sector
Tell me why there won't be fraud in the banking sector when those with passion for the job that studied the sector for good four years are not there working with passion for the job.
|Re: My Experience With UBA Bank. (must Read!!!!!!!) by uboma(m): 4:40pm On Nov 02, 2015|
Your post about Stanbic IBTC Bank having less customers is a big fat lie.
You know nothing about the bank.
|Re: My Experience With UBA Bank. (must Read!!!!!!!) by steve6: 4:46pm On Nov 02, 2015|
I had to stop banking with UBA about 5 years ago. They had been deducting money illegally from my account before then.Sometimes, they deduct little amount(53 naira, 30 naira, 234 naira etc) that you wouldn't take cognizance of. One day, they deducted 2,000 naira at a go for no reason. That was the day I stopped banking with them. Ironically, since I stopped depositing money in that account, I still have about 980 naira from the 1,000 left in the account after 5 years. I had thought that nothing would be left in the account at the rate at which they were stealing !
|Re: My Experience With UBA Bank. (must Read!!!!!!!) by Penboy: 4:57pm On Nov 02, 2015|
Today's experience wasn't funny at all. #so tired!
|Re: My Experience With UBA Bank. (must Read!!!!!!!) by Deeldorado: 5:06pm On Nov 02, 2015|
Report this case to CBN bank customers complaint desk. Once it's certified it's a fraud in which you were not negligent, you're likely to get a refund.
|Re: My Experience With UBA Bank. (must Read!!!!!!!) by Chide4Mannie: 5:07pm On Nov 02, 2015|
Bros, there's no right time to loose one's hard earned cash. It's commendable that you shared experience, for us to learn.
From my experience with a US credit card and a review of your experience and other fellow NL's
Standard banking practise for compromised card PIN fraud investigation is basically for identification of perpetrator(s).
Subsequent report of same to the NPF (police), Efcc and the likes for criminal investigation remember these institutions are liable for disclosure to third party as we customers entrust our money to them.
This law enforcement bodies are mandated to counter this agreement btw customer and bank without prejudice. No bank in the world will ignore request from law enforcement agency in view of crime investigation.
What the bank can do is place a hold on the beneficiary's account with a court order pending when said funds are available.
I was like this throwing tantrums and cursing until an uncle who is a legal financial adviser enlightened me as a I have attempted here.
I advise you seek legal advise or directly report to EFCC or NPF. I am certain the banks will provide any form assistance when requested from theses agencies.
I feel your pain bro. the banks in question are quite commendable. You are exposing your friend and the bank by stating his disclosure of the beneficiaries. That's not info for public perusal.
|Re: My Experience With UBA Bank. (must Read!!!!!!!) by esther1994(f): 5:08pm On Nov 02, 2015|
And UBA staffs are very rude. They can ignore you and make you look so miserable.
|Re: My Experience With UBA Bank. (must Read!!!!!!!) by Bacteriocin(m): 5:17pm On Nov 02, 2015|
Firefire:I swear UBA na learner where ecobank dey for uselessness
4 Likes 1 Share
|Re: My Experience With UBA Bank. (must Read!!!!!!!) by BAEMMA: 5:29pm On Nov 02, 2015|
I have been banking with UBA for some time now, and i strongly believe your perception is way-off. Your card was compromised and when UBA reached out to FBN; FBN was unwilling to assist. You were however able to get footage through your friend in FBN - Yet you passed judgment that UBA failed. Who failed? Surely FBN messed up. I quite understand your loss, but i do believe your judgment is obscure and beclouded.
If you have concerns with the Bank, I believe you should consult with the bank for investigation and prompt resolution. Check this out - If after moving your fund to another bank and a similar scenario plays out; will you keep moving funds from one-bank-to-another? I had a similar challenge, when i compromised my card and got defrauded while online. You will be shocked to know that besides getting my hard earned money back, the fraudster was apprehended - Kudos to the team @ UBA.
I have accounts with two other banks; GT and Stanbic; but I have never had a challenge with UBA that was never resolved. Permit me to add that their customer care is also efficient. I have 3 accounts with them, including a Dom and U-Care account for my Son. At this point; I guess I can proudly declare to everyone that UBA is OKAY.
|Re: My Experience With UBA Bank. (must Read!!!!!!!) by mu2sa2: 5:37pm On Nov 02, 2015|
l bank with Uba and I don't have any problem with them. l use their mobile money platform (Umobile) and it's perfect. Their customercare(phone) works 24/7. You can also contact them on facebook and get almost instantaneous response. Note:I am not doing PR for Uba. l once complained to them about charges and the explanation I got was that they charge 0.3% on all your debit withdrawals monthly as cot(Central bank approved for all banks) e.g. if your total debit withdrawals in a month is N10000, ur cot will be N30 plus Vat ( 5% of N30); so, for N1m debit withdrawals in a month cot will be N3000 +5% vat. All cbn approved and charged by every bank.
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