Before I go on, please note this is not a sponsored post or an attempt to tarnish the image of the said bank. I know they are very active on social media platforms. So I believe i can be heard via this medium. This actually happened to my mum.

Just last month she told me to help her withdraw some amount from an ATM nearby, on getting there I discovered that all the money in her account was gone. A complaint was made and we were told there was a fraudulent transaction on her card so her account was temporary blocked till all investigations are concluded. They showed us the cash that was being held pending when all investigations are completed.. In my mind, i was like.. Good job! You guys are performers.
We were advised to block the card and request a new one. At this point my mum was like, they should block it and about getting a new one, Forget it. She said she wouldn't mind queueing to get her cash. So long it is safe.

We waited for about 3 weeks then we got a credit alert of the amount that was temporarily held but we didn't get a refund for the said fraudulent transaction (Voice mail things) although we really didn't bother because it was just about 1000 naira for Web recharge.

Just two days ago, Friday the 27th of November, she went to the bank (to queue of course) and withdraw her money. She was told she didn't have any money in her account that there was a repeated N1000 pay with capture transactions on her account till all cash was gone. So I asked few questions..

1. What happened to the blocked ATM?
2. What happened to the N4 per SMS alert she gets per transaction? Or is she defaulting for any month thereby making her suspended from using this service as we didn't get any alert?

They said they would look into it and get back to us. So we asked if there was any chance of recovering this cash because we remembered what happened to the last one as this case is not of the cash being held. Then the customer representative pointing at a member of staff told us.. "see that man over there, His last month salary was wiped clean not too long after payment and up till now it hasn't been rectified so she can't really comment on that" then I smiled.

When this issue was raised in my house, my bro said up till last month when his old wema atm expired, he said he could use both the old verve and new Mastercard atms to withdraw cash on any atm.. Was like, I don't bilivit.. Sis also shared experience of her friend's husband. He said he had to let go of his cash.

We have called purple connect and we were told this is being looked into. Be sure to get an update from me when I hear from them.

Now my advise to all Nairalanders ... It is very evident that WEMA bank hasn't gotten it's e-channel thing right, so my advice,
1. Maintain a savings account with them because they have fairly reasonable interest compared to other banks I have used.
2. Steer clear of their e-channels for now at least till they get things right. I'll recommend gtb, access or diamond. But GTB most especially.

What are your experiences with Nigerian banks?

cc: lalastical

Regional bank turn National Bank!

Chisos!
Make I go close my account asap tomorrow

are you for real

In as much as i understand your grouse , It pretty sounds to me like you just de-advertised a bank and glorified others.

Hope we don't have The aforementioned banks loyal staffs and customers in the house. perhaps the might hold contrary opinions.


Anyway, it's quite instructive .
Noted.

One thing you GATS know is that Nigerian Banks are like the quote, "One man's meat is another man's poison" You go to some place you hear his is the best bank and at another the worst.

If you suspect anything fraudulent about the bank. After purple connect gives feedback that isn't satisfactory,I think there is a regulatory agency you can report to

banks dey use bvn as excuse to seize people money come dey invest am. #myobservation

What can I say,end time banks!!

We dey hear

Happy Sunday to that man who's salary was wiped

Is Wema still operating

EnD tImE xPeRiEnCe

x

End Time Bank -

Wema na bank?
I just don't like them, dunno why

WEMA bank still exist?

Lies everywhere...

gElite:
Before I go on, please note this is not a sponsored post or an attempt to tarnish the image of the said bank. I know they are very active on social media platforms. So I believe i can be heard via this medium. This actually happened to my mum.

Just last month she told me to help her withdraw some amount from an ATM nearby, on getting there I discovered that all the money in her account was gone. A complaint was made and we were told there was a fraudulent transaction on her card so her account was temporary blocked till all investigations are concluded. They showed us the cash that was being held pending when all investigations are completed.. In my mind, i was like.. Good job! You guys are performers.
We were advised to block the card and request a new one. At this point my mum was like, they should block it and about getting a new one, Forget it. She said she wouldn't mind queueing to get her cash. So long it is safe.

We waited for about 3 weeks then we got a credit alert of the amount that was temporarily held but we didn't get a refund for the said fraudulent transaction (Voice mail things) although we really didn't bother because it was just about 1000 naira for Web recharge.

Just two days ago, Friday the 27th of November, she went to the bank (to queue of course) and withdraw her money. She was told she didn't have any money in her account that there was a repeated N1000 pay with capture transactions on her account till all cash was gone. So I asked few questions..

1. What happened to the blocked ATM?
2. What happened to the N4 per SMS alert she gets per transaction? Or is she defaulting for any month thereby making her suspended from using this service as we didn't get any alert?

They said they would look into it and get back to us. So we asked if there was any chance of recovering this cash because we remembered what happened to the last one as this case is not of the cash being held. Then the customer representative pointing at a member of staff told us.. "see that man over there, His last month salary was wiped clean not too long after payment and up till now it hasn't been rectified so she can't really comment on that" then I smiled.

When this issue was raised in my house, my bro said up till last month when his old wema atm expired, he said he could use both the old verve and new Mastercard atms to withdraw cash on any atm.. Was like, I don't bilivit.. Sis also shared experience of her friend's husband. He said he had to let go of his cash.

We have called purple connect and we were told this is being looked into. Be sure to get an update from me when I hear from them.

Now my advise to all Nairalanders ... It is very evident that WEMA bank hasn't gotten it's e-channel thing right, so my advice,
1. Maintain a savings account with them because they have fairly reasonable interest compared to other banks I have used.
2. Steer clear of their e-channels for now at least till they get things right. I'll recommend gtb, access or diamond. But GTB most especially.

What are your experiences with Nigerian banks?

cc: lalastical

GTBank of life!!!!

Who stole my red pen?

GTB is their father

And and dis yeye bank they ask us to use for my allowii(Nysc). I hate dis bank

Don't know details about the bank but for me the best bank in Nigeria now gtb. Trust me try out their services

This is sad

Fidelity bank is the best bank in Nigeria

People still dey use wema bank,all these generational banks sef....

End time bank

Wema and UBA....Nigeria's worst banks

@gElite

Sorry about the unfavourable incident.

What you just described above could have happened in any bank. Like @damton said, your post sounded like an outright demarketing of Wema Bank. It may surprise you that Wema's online channels have been upgraded and they now compete favorably with the so-called top banks.

A few years ago, one of the banks that you recommended above was the hotbed of frauds on customers accounts until it was gradually curtailed. Rumour has it that some guys in their IT unit were helping themselves to customers' funds...

Obviously, your mum's debit card has been compromised. This could have happened through the use of a compromised terminal (ATM).

However, what I find questionable is the apparent failure of the bank to block your mum's card upon request and cessation of sms alerts. The bank really needs to investigate this. Could there have been internal connivance?

You are free to lodge your complaints with CBN via the email provided below by @toluxa1 for quicker resolution.

NB: I am not an employee of Wema Bank.

Cc:Akankemi1

This is the problem with all this new payment systems coming up. Pay with Capture! Just creating so many loop holes.

This is my advice to you. Write a detailed email like you have done here, explaining all that happened and send it to CBN. Their email for customer complaints is cpd@cbn.gov.ng
Trust me, you will get your money back.

This is one of the reasons I don't use any of these banks. I prefer my 'kolo' to them.