Dear All,
Permit me to share my obnoxious experience while trying to claim the warranty on my samsung smartphone which had suffered a broken screen.

Once upon a time while surfing Samsung mobile's website for their branded stores in Warri(I love window-shopping 1st before the real deal), I could not find "Slot Warri" but found one "ONIGX" instead. They had their office @ Plot 34 Airport Road (beside AJ), Warri, Delta State. The place looked very upclass and "Airport-road class" to me. On the night of May 19th, 2014, I strolled into this shop to regretably purchase 2 Samsung phones: A Galaxy S5 (for #110k) whch was the talk of the town then, & a Note-3 neo(for #90k) to satisfy my craving for dual sim phones. They said both phones had the usual 2-year warranty but, most importantly they showed me an advert that the S5 had insurance for two screen changes (that was the deal sealant).

After big-boying the town with d S5, old age finally set-in and April 2015 I brought the S5 back to ONIGX with a broken screen for replacement. They took the phone in good faith but things turned ugly when up till October 2015 the S5 was not ready for collection (imagine 7-months of no-phone-frustration), ostensibly cause the matching screen was not in stock, as if na imported i-phone 7s. After much quarreling I agreed to pay #9k to have them also change the phone body/casing to match screen because they finally put in a screen for a different phone color(albeit with my consent) coz it was the only option given to me after the miserable long wait. To God be the glory, I finally retrieved the S5 with the new screen installed that week.

About 8 weeks later the new screen failed even though there was not so much as a scratch on it. I took the phone to Samsung office along Whedral road Owerri and then to Medical road computer village Lagos but they rejected the phone claiming they could not verify the phone warranty except I supply a particular reg no. sent to the phone as sms when it was first registered on Samsung website (Purchase receipt was ignored as if I bought the phone from those road-side hawkers at traffic jams). Later took the phone to one Samsung care along Allen avenue and they said Screen damage warranty for S5 had ended. I finally took the S5 back to ONIGX investment ltd Warri (the point of purchase) ending of December and they accepted it but as I expected, till date they have not fixed it

.

July 18th, yet to collect the phone till now. Always one story or another.

I wonder what I'll do with phone if I eventually collect it.