Me and Whogohost had a lil ish*

I think i was on the other thread where you alluded to your complaint interesting that whogohost didn't reach out to you on that thread.

yomalex:
I think i was on the other thread where you alluded to your complaint interesting that whogohost didn't reach out to you on that thread.

They haven't oo

Calm down bro lol, you are the one making a big deal out of this. Just open a ticket and tell them your problems. They will reply within, 24 hours. I am not a representative but I use whogohost, surprised to hear this kind of thing about them.

I use whogohost too. They'd pick calls and respond to support tickets, and they are trustworthy. You just have to open a support ticket from your dashboard.

Well, there is no host that is perfect. If you don't like what you get, move to another host. Cheers!

ProGSM:
Well, there is no host that is perfect. If you don't like what you get, move to another host. Cheers!

EntclassBlog:
I use whogohost too. They'd pick calls and respond to support tickets, and they are trustworthy. You just have to open a support ticket from your dashboard.

swayflow:
Calm down bro lol, you are the one making a big deal out of this. Just open a ticket and tell them your problems. They will reply within, 24 hours. I am not a representative but I use whogohost, surprised to hear this kind of thing about them.

yomalex:
I think i was on the other thread where you alluded to your complaint interesting that whogohost didn't reach out to you on that thread.

Yetunde SGeneral Support
You are now chatting with Yetunde S (Billing Support)
Welcome to Whogohost Live Chat! Sorry for keeping you waiting.
Hello
Hello Opeyemi
My name is Yetunde
How may I assist you this lovely morning ?
Indeed a lovely morning
Can i get in touch with your technical depRt please
Please state your request
Kindly send a mail to support@whogohost.com stating your request
I mean your tech department gab gan
*gan gan
I opened a ticket and it has not been reapoded to
Kindly state your ticket id
[Ticket ID: VCV-829-93414] My WEBSITE HAS BEEN HACKED
Please hold while I check
Ok
Please be informed that your ticket has been attended to
I don't get. My domain is pointing exactly to your servers.
Accurately pointing
Pls upload whogohost default index.html file and see for yourself
The one that says this website is under construction
Are you still with me?
Please state the domain name
Xxxxx.com
Do hold while I check
I noticed your domain is pointing to your hosting account , please clarify your request
Yes it's pointing
I uploaded my wordpress files into my cpanel
But
My website is not coming up
I noticed you just made changes to your nameservers today, kindly exercise patience while it propagates as it takes between 24 -72 hours for the namerservers to propagate after it has been changed
H'lo
Are you still with there?
I am with you please
I am with you please
I made changes to my name servers on Friday
Btw how are you supposed to know that
I bought domain in another company
As i said name servers are accurately pointing to you
I am still with you Opeyemi
Have you verified that?
Pls reply
Hellos
Apologies for going back and forth
I noticed from your whois record that you updated your account 35 mins ago
I didn't upload anything sice Saturday
Kindly visit this link http://www.whois.com/whois/ to confirm your whois record
Yeah
That me
Hello
I am with you please
Ok
Please clarify your request
?
As i said earlier my website not coming u, despite uploading my files to the public_html directory
I noticed from your whois record, your nameservers was changed 35 mins ago and I sent you a link to confirm it and' you said yeah that me'

Ups01:

I noticed from your whois record, your nameservers was changed 35 mins ago and I sent you a link to confirm it and' you said yeah that me'

Hello Ups01,

I will like to apologise sincerely for the trouble you have had with your issue. We do our best to give the best of support and as timely as possible and I apologise that we did not accomplish this in this case.

I have reviewed this matter with the Head of our support team and it appears that the support rep that attended to your ticket did not flag the ticket appropriately. This led to a delay in response and this explains why the matter has taken so long to be resolved. I assure you that the support rep will be appropriately punished for this oversight.

I have also confirmed that your ticket has been attended to and your site now loads fine. Please feel free to update that ticket if you still have any other issues to resolve. Someone from our support team will also give you a call shortly to ensure that the matter has been fully resolved.

Once again, I apologise that you experienced this delay from us and assure you that this is not our usual custom. We do hope that you will give us another chance to serve you better.


Thank you for your patience and understanding.

whogohost:


Hello Ups01,

I will like to apologise sincerely for the trouble you have had with your issue. We do our best to give the best of support and as timely as possible and I apologise that we did not accomplish this in this case.

I have reviewed this matter with the Head of our support team and it appears that the support rep that attended to your ticket did not flag the ticket appropriately. This led to a delay in response and this explains why the matter has taken so long to be resolved. I assure you that the support rep will be appropriately punished for this oversight.

I have also confirmed that your ticket has been attended to and your site now loads fine. Please feel free to update that ticket if you still have any other issues to resolve. Someone from our support team will also give you a call shortly to ensure that the matter has been fully resolved.

Once again, I apologise that you experienced this delay from us and assure you that this is not our usual custom. We do hope that you will give us another chance to serve you better.


Thank you for your patience and understanding.

You have deleted my Data.

How do you expect me to cope with that?

Ups01:


You have deleted my Data.

How do you expect me to cope with that?

No one from our team deleted your data. I have reviewed your ticket again and confirmed that your data was never deleted. Someone will also contact you with further information. Kindly respond via our ticketing system to allow us give you the support you deserve.


Thank you for your patience.

whogohost:


No one from our team deleted your data. I have reviewed your ticket again and confirmed that your data was never deleted. Someone will also contact you with further information. Kindly respond via our ticketing system to allow us give you the support you deserve.


Thank you for your patience.

All ISSUES Resolved and site Is loading Fine.

Should i say thank you?

May be little.

I hope not to run into tech glitch again but if i do, i hope you will be prompt this time around.

Ups01:


All ISSUES Resolved and site Is loading Fine.

Should i say thank you?

May be little.

I hope not to run into tech glitch again but if i do, i hope you will be prompt this time around.

I am glad to hear all issues have been resolved. The original delay was due to some errors on the part of the support rep who attended to you and we sincerely apologise for that. The support rep has also been appropriately sanctioned for this. We will also work in improving our speed and quality of delivery. Thank you for allowing us resolve this issue.

If you have any other issues, feel free to contact our 24/7 support team.

whogohost:


I am glad to hear all issues have been resolved. The original delay was due to some errors on the part of the support rep who attended to you and we sincerely apologise for that. The support rep has also been appropriately sanctioned for this. We will also work in improving our speed and quality of delivery. Thank you for allowing us resolve this issue.

If you have any other issues, feel free to contact our 24/7 support team.

I'LL DEFINITELY DO.

THANKS FOR SUPPORT

My Recommendation to whogohost.

In as much as i really love the service provided through your platform, the greatest challenge i have with you guys is the customer care chat response rate and support ticket response delay; you guys take forever to reply and based on my view - its really a turn off!

Please work on this, your customer satisfaction should be your utmost desire.

Thanks!

Olajhidey22:
My Recommendation to whogohost.

In as much as i really love the service provided through your platform, the greatest challenge i have with you guys is the customer care chat response rate and support ticket response delay; you guys take forever to reply and based on my view - its really a turn off!

Please work on this, your customer satisfaction should be your utmost desire.

Thanks!

Thank you for your kind feedback. We work hard to respond as quickly as possible to requests, but sometimes, the requests on queue lead to delays. We are however working on improving the speed of our delivery. We apologise for any inconvenience you may have experienced due to these delays and assure you that your satisfaction is our utmost desire. Be rest assured that we are already working on improving this.


Thank you for your patience and understanding. We will definitely get even better.

whogohost:


Thank you for your kind feedback. We work hard to respond as quickly as possible to requests, but sometimes, the requests on queue lead to delays. We are however working on improving the speed of our delivery. We apologise for any inconvenience you may have experienced due to these delays and assure you that your satisfaction is our utmost desire. Be rest assured that we are already working on improving this.


Thank you for your patience and understanding. We will definitely get even better.

Hoping you keep to your promise.

I'ill stick with you guys through this though; with the hope that things will get better pretty soon

Olajhidey22:


Hoping you keep to your promise.

I'ill stick with you guys through this though; with the hope that things will get better pretty soon

We definitely will. We have expanded our technical support team and we also working on increasing the number of general support team members to handle the increased requests. We assure you that this is already in the pipeline and there should be some improvement in response time. We appreciate your patience through this though and assure you that every request will be attended to as swiftly as possible.

whogohost:


Thank you for your kind feedback. We work hard to respond as quickly as possible to requests, but sometimes, the requests on queue lead to delays. We are however working on improving the speed of our delivery. We apologise for any inconvenience you may have experienced due to these delays and assure you that your satisfaction is our utmost desire. Be rest assured that we are already working on improving this.


Thank you for your patience and understanding. We will definitely get even better.

So i decided to use whogohost.
Bought a hosting plan,and i was offered a free domain
So installed wordpress, filled the form and my details wia sent to me
Details.. i mean login details
Server name
And the rest ..


But am lost here, i know am to wait for 24-72hours for my domain to start working but i think i have something else to do..
I have deleted the contruction page index what else do i need to to to power up the blog

I need serious help guys!!

Is this a drama thread?

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pls I'm having the same issue with u ooooooo check my site what do u think I can do WWW.joynaija.com.ng pls ooooo whogohost

pls I'm having the same issue with u ooooooo check my site what do u think I can do WWW. joynaija. com .ng pls ooooo whogohost

It took you guys 5 hours to respond to my issue and the girl couldn't get it right


This job am handling now is very critical and you guys are messing me up...


Why are there so many females (no woman hater) with low technical knowledge always on the fone. This is not airtel or bet9ja....

Pay some dude and let him answer some questions bro before you tell your customers the default talk of sending a mail and quoting a complaint no....that stuff is old school.

whogohost:


Thank you for your kind feedback. We work hard to respond as quickly as possible to requests, but sometimes, the requests on queue lead to delays. We are however working on improving the speed of our delivery. We apologise for any inconvenience you may have experienced due to these delays and assure you that your satisfaction is our utmost desire. Be rest assured that we are already working on improving this.


Thank you for your patience and understanding. We will definitely get even better.

Mine is emails disappear ing from my mail box!

U already have my complaint... Pls do your job!


U guys are so annoying!

simplyolat:
pls I'm having the same issue with u ooooooo check my site what do u think I can do WWW. joynaija. com .ng pls ooooo whogohost

cbaba:
It took you guys 5 hours to respond to my issue and the girl couldn't get it right


This job am handling now is very critical and you guys are messing me up...


Why are there so many females (no woman hater) with low technical knowledge always on the fone. This is not airtel or bet9ja....

Pay some dude and let him answer some questions bro before you tell your customers the default talk of sending a mail and quoting a complaint no....that stuff is old school.

abi.

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Oh guys stop using unreliable web hosts...Below is what i recommand.

1. https://riseshost.com $1.50/m...support team is on standby.

2. bluehost
3. hostgater
4. siteground

but www.riseshost.com if ur looking for shared hosting, then riseshost is the answer.

Hallo, How much is hosting with SSL on whogohost for a period of 5months?