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|WHOGOHOST: Why I Will Never Use A Nigerian Host Again by javijabor1(m): 2:26pm On Aug 11, 2016|
********This Happened to a Friend of Mine********
My friend moved over from a foreign host to Whogohost (yes, the famous & reliable Naija Host).
He didn't even spend up to 3 months there before he began to notice some irregularities with his site and adsense so he contacted me.
After checking properly i noticed Whogohost implemented cloudflare on his account and since i have had some funny experiences with cloudflare i told him to inform the host to remove cloudflare.
Whogohost told him they had deactivated it. It was showing as not active on his c-panel however i checked it myself outside c-panel and noticed it was active but they disabled it o his c-panel to mask it.
I chatted with their support personnel and informed them to take it down immediately and that i could still see the nameservers reflecting that of cloudflare.
*This was where the trouble began*
Whogohost downtime can range from 10 minutes to 4hrs and it happens mostly at night and almost every night. (maybe they feel most people are sleeping).
Some webmasters do not know but jetpack can inform you where there is a downtime on your site. BUT if cloudflare is active on your account you would not know as it makes it appear your site is online.
Everynight there is always a down time and he has several tickets on his account informing them about it.
YOU may want to ask why we deactivated Cloudflare
I told him to because Cloudflare reduces the traffic to a site, this is what i have experimented and i am very sure of what i am saying. They do have good security features but as a blogger we are more concerned about traffic.
It didnt take up to 1 week without cloudflare and my account was offlline for over 24hours.
WHOGOHOST sent a mail about working on it.
They sent him a mail saying they lost all his data.
I know we cant sue them because most hosting companies have a clause on their terms of service and here is that of WHOGOHOST
"6. Backups and Data Loss
Your use of this service is at your sole risk. WhoGoHost is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on WhoGoHost servers."
What is this
Don't they know they are supposed to do a back up in a different server a least once a week?
I work in an IT Firm and we do backups every night talk-less of a Webhosting company.
Are they that dumb?
Find the full details of the mail below and also with a screenshot.
On the 9th of August, we reported a hardware failure on one of our servers "chicken server” which has led to a couple sites on the server being unavailable.
It pains us deeply to inform you that the failure has led to the irrevocable loss of all or some files (including backups) which will prevent your site from working. We’ve traced the cause to a technical failure which was noticed too late.
Affected domain: *********.com
We are deeply sorry and we know that there is nothing we can say or do to compensate enough for the loss of your files and information. Over the course of today, tomorrow and the next, a senior staff of Whogohost will be reaching out to you via phone to discuss/collaborate with you on possible options to get your site back online.
You have trusted us with your website, and we’ve failed you. This is the biggest tragedy and first of its kind that this company has faced in its 9 years of existence.
We have determined to invest more in backups of backups across locations to ensure that in the event of a natural disaster or unforeseen circumstances, we can still beat our chests to say you will have your site back up in no time.
We want to plead with you - do not let this shape your experience or opinion about WhoGoHost. This will never repeat itself and you can be assured of the best customer-centric services as usual.
Should you want to discuss further rather than wait for the call, you can email me, the CEO directly via firstname.lastname@example.org and I will be more than happy to discuss with you.
WE ARE VERY SORRY.
CEO, Whogohost Limited
|Re: WHOGOHOST: Why I Will Never Use A Nigerian Host Again by ITbomb(m): 3:02pm On Aug 11, 2016|
If you are an upcoming blogger (ie your blog is not making above N50k a month), get a domain name and stay with Blogger otherwise get a Premium account with a good host company.
All stories about Google preferring WordPress over Blogger is a big lie, all Google wants is a good content.
To make this good content available for Google bots to crawl is your full time job.
WordPress might make the work easier with plug-ins but if you can understand meta tags usage, search console and backlinks, you can outrank any WordPress blog easily
20 Likes 4 Shares
|Re: WHOGOHOST: Why I Will Never Use A Nigerian Host Again by Blazing99: 4:23pm On Aug 11, 2016|
I just got their email this morning after regular downtimes.Arent they scammers. They let all my website data get deleted an all they say is "We're Sorry."
Please dont ever use whogohost. If you can afford it, use a foreign host.
6 Likes 2 Shares
|Re: WHOGOHOST: Why I Will Never Use A Nigerian Host Again by spikesC(m): 5:49pm On Aug 11, 2016|
Cloudfare does not and can never reduce traffic to your website. All cloudfare does, like any other CDN, is cache your static resources and serve it to your visitor without the need to hit your server again. Your access logs can confirm reduced traffic but all external analytics would report the accurate traffic data as your browser would still send those data to them.
Everyone knows hosting companies cannot reliably backup your data without an extra charge. Even cloud services with all their vast storage facilities would never backup your data. This one is your own doing. You should setup external backup systems to run as regularly as you wish.
Finally, you have been on a hosting company with 83.333% uptime for a number of months? That is an indication you shouldn't even be there at the first place. So, it is your own doing
|Re: WHOGOHOST: Why I Will Never Use A Nigerian Host Again by Neddstark: 6:02pm On Aug 11, 2016|
The fools took down my site content too
1 Like 1 Share
|Re: WHOGOHOST: Why I Will Never Use A Nigerian Host Again by Blazing99: 8:41pm On Aug 11, 2016|
Please dont use a Nigerian host. They are all incompetent
|Re: WHOGOHOST: Why I Will Never Use A Nigerian Host Again by Nobody: 9:01pm On Aug 11, 2016|
Domainking.ng is always the best!!
Fee=3000 for .com for 1 year.
Free whois protection
Free 2 custom email address
Free email forwarder
Fee= N1700 for .com.ng for 1 year
Free email forwarder
Free 2 custom email addresses
|Re: WHOGOHOST: Why I Will Never Use A Nigerian Host Again by hostkobo(m): 9:12pm On Aug 11, 2016|
I stopped using Nigerian companies for my webhosting since I got scammed by Web4Africa.
Since then, my customers have been enjoying and havent bothered me with complaints.
Please refer your friend to get in touch with me. No hassles webhosting
|Re: WHOGOHOST: Why I Will Never Use A Nigerian Host Again by Bigket(m): 9:26pm On Aug 11, 2016|
It's really painful! After working so hard to get a minimum of over 20kviews daily, all contents gone just like that! I curse d day whogohost started operations! For your own good! Run as fast as possible from WHOGOHOST!
|Re: WHOGOHOST: Why I Will Never Use A Nigerian Host Again by web4africa: 12:16am On Aug 12, 2016|
Really? Provide your evidence or zip it. Stop the spurious allegations without evidence. More so, your words need to be taken with a pinch of salt considering your username. Your intentions seem clear enough.
In one breath you're bashing "nigerian companies" and in the next, promoting your own mushroom operation. That tells a lot about your integrity.
19 Likes 4 Shares
|Re: WHOGOHOST: Why I Will Never Use A Nigerian Host Again by OnWebTech: 1:08am On Aug 12, 2016|
Whogohost really messed up...real bad!
3 Likes 1 Share
|Re: WHOGOHOST: Why I Will Never Use A Nigerian Host Again by Blazing99: 7:31am On Aug 12, 2016|
Nigerian webhosts are QUACK. I will say it again you all are quack group of incompetent losers and should never be supported. To hell with whogohost,smartweb, web4africa as you call yourself. You want a good website with good uptime and no loss features please use a foreign host. Even Ghanian hosts are better than you incompetent bunch. I just lost 5 sites to their Nonesense.
14 Likes 2 Shares
|Re: WHOGOHOST: Why I Will Never Use A Nigerian Host Again by DualCore1: 7:38am On Aug 12, 2016|
Na wa... this industry just had to be dragged deeper into the mud by those who should be upholding it. More food for the "go for foreign host" band.
Only one server crashed
All data lost, and backups lost too
9 years in operation with funding
Tell the above 3 lines to any level III server admin and he will be outraged.
You only need to be in the webhosting business 1 year to know the benefits of taking backups and placing them on another server (most likely in a different datacenter, if possible). If you've been in the industry for 9 years, there is no doubt you know this so it is just a matter of negligence and wanting to maximize profit and cut running costs by not acquiring storage servers for backups.
I appeal to all webhosts out there operating in Nigeria to take backups seriously. Backups should never reside on the same server you are backing up. Also, do not rely on the cPanel backup transport feature that should transport your backups to the storage server, sometimes it shows up as completed but it doesn't move anything. You may just ditch cPanel entirely and create your own RSYNC utility to sync your backups with an offsite server daily.
A good backup tool for cPanel is cPremote (it is about 5 USD per month per server). Get an offsite storage server for your backups. If you don't want to spend money on getting a storage server, pair your production servers into what I will call "backup clusters". Server A should hold backup for server B and server B should hold backup for server A. This will only be effective if both servers are not in the same datacenter.
Please get good server hardware, don't go for cheap. If you are running your own servers, there's no reason you shouldn't be on a Software RAID at the minimum. Server issues come in different variants and forms but the important thing is ensuring you eliminate any single point of failure. cPanel DNS cluster is a must if you have more than one server.
Also, stop promising these clients heaven and earth. If you cannot offer a service for free and stay sustainable, don't promise them they will get it at no added cost. Put a price on it.
When cars have accidents or fail, I don't know why people don't say all cars are bad. When one service provider fails in this industry, people attack the industry and not the provider.
32 Likes 6 Shares
|Re: WHOGOHOST: Why I Will Never Use A Nigerian Host Again by web4africa: 8:52am On Aug 12, 2016|
DualCore1:Largely true! Also, no harm in backing-up to a disk on same server for performance reasons. It's just smart to sync the backup disk to a remote location.
|Re: WHOGOHOST: Why I Will Never Use A Nigerian Host Again by KvnqPrezo(m): 10:39am On Aug 12, 2016|
cant even use any naija host... . they are always having isssh
|Re: WHOGOHOST: Why I Will Never Use A Nigerian Host Again by henryobinna(m): 12:38pm On Aug 12, 2016|
something about WhoGoHost is that all their issues start right from domain name purchase.
I'm even regretting that I have two domains with them.
can't host with them cos I've never trusted Nigerian hosting firms.
OP, I feel your(friend's) pain bro
|Re: WHOGOHOST: Why I Will Never Use A Nigerian Host Again by abhosts(m): 1:28pm On Aug 12, 2016|
So a Web Host is suppose to offer all that for a Hosting Cost of N3500($9) Yearly?
It is obvious that you just want to use another host's misfortune to blow your trumpet. Even the Best of the Best Foreign Hosts will tell you to always keep your personal backups in case of emergencies.
I wish Whogohost a quick Recovery.
6 Likes 2 Shares
|Re: WHOGOHOST: Why I Will Never Use A Nigerian Host Again by Blazing99: 3:21pm On Aug 12, 2016|
Another insensitive webhost coming to defend his colleague. Anyone who uses someone like you is definitely in bigger trouble. You guys say you can do everything for N3500 right? Why now breach on your word because of greed and profit. Why are you looking at it as whogohost's misfortune? What about thousands of customers misfortune. Please keep your mouth shut if you got nothing good to say.
11 Likes 2 Shares
|Re: WHOGOHOST: Why I Will Never Use A Nigerian Host Again by DualCore1: 3:59pm On Aug 12, 2016|
abhosts:Thanks for your response. A few points to note as you reflect on the response you have made and any other future responses to my posts.
1. All my posts are made as my personal opinion based on my professional experience and passion for whatever I do. So when you read my post, kindly do so bearing in mind that I am an individual, not respresenting any commercial entity.
2. Your nick suggests you are in the webhosting industry and as such your views here are going to be seen as those endorsed by and representing the host service provider "abhosts". It will be in the best interest of "abhosts" to treat its posts on public forums very sensitively. If I was a potential customer or even an existing customer of "abhosts" I will begin to be in fear as your response speaks volumes about the practices of "abhosts" and if it could be endorsing this bad practice here, I fear for its customers.
3. Whether you know it or not, any posts made with this your handle will be representing the ideas of "abhosts" and you have everything to lose while I actually have nothing to lose cuz I come to you and everyone else as an individual and I will always be this way.
Hoping things have been placed in clearer perspective now, let me go back to this comment of yours
See excerpts from Whogohost's site
My response to two of you:
Have a lovely weekend ahead.
25 Likes 1 Share
|Re: WHOGOHOST: Why I Will Never Use A Nigerian Host Again by DualCore1: 4:14pm On Aug 12, 2016|
web4africa:I agree with your suggestion. Even, if there is a lot of disk space to play with one can keep several retentions on the same server and could rsync two retentions every weekend to a different server.
Investing in backups can easily seem like a waste of time if nothing terrible ever happens year in year out. Its like insurance. However one never really knows when it will happen so one just has to keep paying the "hosting insurance" as it were.
While I feel sorry for the affected customers, I wont be quick to change host if I was an affected customer. Businesses that get hit as a result of negligence are unlikely to continue in that negligence, they sit up and take transparent measures to reassure their customers that a recurrence will never happen.
|Re: WHOGOHOST: Why I Will Never Use A Nigerian Host Again by hostkobo(m): 4:45pm On Aug 12, 2016|
It is best to backup your site to a remote location.
- backup into a dropbox account
- backup into a gmail account
- backup and download onto your own computer
- backup onto another host
|Re: WHOGOHOST: Why I Will Never Use A Nigerian Host Again by DualCore1: 4:51pm On Aug 12, 2016|
This idea is nice and I think will be effective for the hosting customers. But when dealing with backing up an entire server which may likely have TBs of data, one has to be getting a storage server.
I think end users have to also do their homework with backups. Maybe a new thread should be created to enlighten end users to the various backup options they can use on their own end. Discussing it here will just keep bumping this thread which many end users and whogohost itself would want to see behind them as they move forward.
I have created a thread. Feel free to drop your suggestions there for everyone to learn from. https://www.nairaland.com/3284697/site-owners-webhosts-how-backup
|Re: WHOGOHOST: Why I Will Never Use A Nigerian Host Again by abhosts(m): 5:01pm On Aug 12, 2016|
I have nothing to lose by saying customers of a cheap service should keep their personal backups at all times. If I was representing any web host, I would say the exact same thing. Please visit online forums and see the response of experts when Foreign Web Hosts Lose Customer Data. The User takes the Blame for not playing his role of taking personal backups.
If something similar happens to your Hosting Company in Future, I hope you would remember this thread to see how ungracious you were when it happened to a different host.
Have a good weekend
2 Likes 1 Share
|Re: WHOGOHOST: Why I Will Never Use A Nigerian Host Again by Blazing99: 5:35pm On Aug 12, 2016|
Some people will always give an excuse for incompetence. Dont worry, you'll someday have the same experience whogohost customers had and people like you will say it is your FAULT.
2 Likes 2 Shares
|Re: WHOGOHOST: Why I Will Never Use A Nigerian Host Again by D34lw4p(m): 11:30pm On Aug 12, 2016|
I dont know about what you're saying here but to be sincere with you i've been using whogohost for the past one year and there's been no error! I use them for all my client websites. My forum(www.nct.com.ng) is hosted on it.
|Re: WHOGOHOST: Why I Will Never Use A Nigerian Host Again by twosquare: 4:42am On Aug 13, 2016|
I stopped using Naija host when one like that disappeared along with my business site in one swoop till date. I don switch to foreign, now I've peace of mind.
1 Like 1 Share
|Re: WHOGOHOST: Why I Will Never Use A Nigerian Host Again by lielbree: 6:02am On Aug 13, 2016|
|Re: WHOGOHOST: Why I Will Never Use A Nigerian Host Again by sathel(m): 6:02am On Aug 13, 2016|
|Re: WHOGOHOST: Why I Will Never Use A Nigerian Host Again by Nobody: 6:14am On Aug 13, 2016|
Lol sorry, check this, I prefer you go with the first on the list
|Re: WHOGOHOST: Why I Will Never Use A Nigerian Host Again by adedam007(m): 6:15am On Aug 13, 2016|
|Re: WHOGOHOST: Why I Will Never Use A Nigerian Host Again by IDmina10: 6:22am On Aug 13, 2016|
|Re: WHOGOHOST: Why I Will Never Use A Nigerian Host Again by ichommy(m): 6:22am On Aug 13, 2016|
I can NEVER you Nigeria hosting.
Ipage dey Hostgator dey even Bluehost.
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