Shakitibob0:
A man spoke out loud the other day to ask if a teller was facebooking on the system....everybody in the bulk room laughed uncontrollably

Some people get bad mouth hehehe

please is it possible to get a replica of the application used by teller on their system? Someone needs it it in explaining a research done in "Cash-Auditing system in Nigeria Banks". I mean application like pinnacle e.t.c How can one get it or its
name.

David0:


Yeah of cos.

I started my banking career as a teller.

Boss na banking u dy now? u bn dy one investment company that year o...while searching for oil and gas job with ur engineering certificate

Awww...I promise to be extra nicer to them.

DaPuncline:

You are right though. I was just frustrated the day I had a 5k shortage. I prefer other department that are not cash related, coz at least one would know there won't be any thought of having shortage or overage.

Tellering is still better, u will know ur mistake at the end of the day when balancing, go do customer service mk u go issue ATM card to a fraudulent person wey forge signature or open account were fraudulent transaction is performed

PaperLace:

Asking the teller to pay isn't entirely right.
I'm sure most HOPs know this, though when it is an open-and-shut case, they find it easier resolving it that way.

Escalating it to internal control would portray poor supervision of the HOP and poor performance of the teller too_ which could lead to termination of the teller's appointment/low appraisal scores. Both parties are trying to avoid that, especially the teller(s). So, they willingly pay.

By the way, there are several specialised units in a bank_ maybe you hate operations and marketing.

I love marketing more. it helps you to know influential people in the society, justification for creating a loan portfolio, CARC report, PDOs, Loan monitoring and the rest. operations staff are like robots while marketers are strategists.

DaPuncline:
I was just on my way to shoprite towards the end of November 2016 to have some fun with my kid sister on her birthday when I received a call from a recruiting firm that I should resume at "one popular bank" the following day.

By the way I'am just a masters student that is already through with his academic work and has his thesis to battle with, and also my school was on strike then, so I just saw the offer as an opportunity to mix with people in the corporate world and also build up my CV.

I was told I would be there for just 3 months to relieve a female staff that is on maternity leave and I'm going to be paid 30K monthly, so I jumped at it and I thought in my mind that is far better than staying at home and at least one would have the chance to clinch with those beautiful and sexy female customers. Lol..


So that was how my banking sojourn began: I first observed for like one week before I started attending to people in the Bulk room: Mehn it was hell.!! Especially on Mondays, Tuesdays and Fridays! You would see different customers with diverse attitudes! Some would come with a huge amount of money that as you are counting, customers on Queue would be screaming and hurling insults at you that you are too slow, leg is paining them, the bank is not orderly bla bla bla. and you dare not reply any insult.

That was the day I knew bank tellers are trying because after receiving those horrible insults during the day: you would now settle down for your account balancing which is the part I hated most! You would be balancing your account and if care is not taken you would almost develop a high B.P especially when you knew you've not been that organized during the day, and when the account is balanced it would be as if you've won a jackpot!

And you don't need to be too excited coz you are still coming back the following day following day for another balancing, and if your account is not balanced you have to balance it from your pocket irrespective of the amount.

There was a time I had 15K shortage when we went to pay corpers at NYSC camp, I was told to pay 3K out of it and thanks to some of my good co-workers that contributed the remaining.

There was a time I had another 5K shortage. So I "sharpaly" turned to S.U in the name of being a bank teller: I pray every morning in my house, we do joint prayer in bank, and after the joint prayer I'll still pray on my seat again before starting: laying my hands on the counting machine, time stamping machine etc. And also pray against dubious customers!

Because we've seen sexy-looking female customers with fake monies!! And they would be smiling seductively to get you distracted, we've also seen customers with incomplete money and they would be arguing loudly that their money was complete before coming to bank and the funny thing is the customers on queue would be staring at you as if you've pocketed the money. Mehn I hate that look!! You would also see educated looking folks that analyzes money wrongly and you'll start correcting them.

Anyway, to cut the long story short: I decided to take my leave at the end of the 1st month due to the fact that my school has resumed and I needed to continue my masters thesis and the resumption was a blessing in disguise because I was already tired of the work. And before I drop my pen I need to appreciate some of my excellent co-workers, people like Noah, Tosin, Dominion, John, Tope, Tunde, Roland, Rose, Dammi, Ruona, Judith, and collins, Godswill. God Bless you all.

plus including creepsyme! I worked as a bank teller for 7 years! Good u now respect them.

DaPuncline:

You are right though. I was just frustrated the day I had a 5k shortage. I prefer other department that are not cash related, coz at least one would know there won't be any thought of having shortage or overage.

U haven't worked in other departments. Each have their own painpoints especially if it is customer facing.

Back office staff( those who are not entirely customer facing) may have less pressure in that area

iberibe1:


I love marketing more. it helps you to know influential people in the society, justification for creating a loan portfolio, CARC report, PDOs, Loan monitoring and the rest. operations staff are like robots while marketers are strategists.

When I hear the word "marketing', I run.

Am off.......

mikegeo:
please is it possible to get a replica of the application used by teller on their system? Someone needs it it in explaining a research done in "Cash-Auditing system in Nigeria Banks". I mean application like pinnacle e.t.c How can one get it or its
name.

finnacle or flecube? i doubt

Ezionye:


When I hear the word "marketing', I run.

Am off.......

at the beginning it may be challenging more especially if you have a bully as your boss but with time you will learn to ignore the insults and enjoy the HNIs you meet on daily basis.

marketing is much more than deposit mobilisation, it exposes you to a whole lot of things that you would not have imagined

iberibe1:


at the beginning it may be challenging more especially if you have a bully as your boss but with time you will learn to ignore the insults and enjoy the HNIs you meet on daily basis.

marketing is much more than deposit mobilisation, it exposes you to a whole lot of things that you would not have imagined

I agree with you on this.... Am even trying to see how I can get one connection so I can move to marketing...

GreenMavro:
Boss na banking u dy now? u bn dy one investment company that year o...while searching for oil and gas job with ur engineering certificate

Not me o.

Carinaflo:


You must be a zenith bank staff (marketing unit). Truth be told, cash and teller unit is the WORST unit to work in a bank

Go thru my profile posts, u ll have an idea d bank I work wt.

Interesting piece, but, you have gathered so much experience in just one month? Weird!

David0:
Your experience is normal due to the fact u were not properly trained for the job. A cash teller must b very calm n focused no matter wat. But no matter how smart, focused, calm, or whatever, u still face the issue of overage and shortage at some point.

U r even lucky u hv good colleagues around u, some r not dat fortunate. U c where customers r putting u under pressure, ur head teller or hop who's supposed to ease dat pressure, will add more either by undermining ur effort in front of customers, or telling u to attend to their personal person who is actually last on d queue... Lol.

Just thank God for the experience, its worth it.

Do you know how unruly Naija people can be at times. Just go to the airport and see how they throw tantrums like children when things don't go their way.

dingbang:
30 k a month.... God forbid bad thing

lol.hahahaha

Carinaflo:


You must be a zenith bank staff (marketing unit). Truth be told, cash and teller unit is the WORST unit to work in a bank

5 mins TAT. 5 secs Telephone response.

mikegeo:
please is it possible to get a replica of the application used by teller on their system? Someone needs it it in explaining a research done in "Cash-Auditing system in Nigeria Banks". I mean application like pinnacle e.t.c How can one get it or its
name.

It's an Enterprise-wide application. You can't purchase the license for personal use. Not feasible.

Richy4:
Your write up shows that Nigerian banks are still in an analogue style of banking and they are not making things comfortable for the customers and the staffs.....This days, there are machine that dished out ticket numbers based on when you arrive the bank or the transaction you came to do in the bank...On getting to the banking hall, You just go to the ticket machine, and collect the number and find somewhere to sit..... You do not need to join any line... when your ticket number is called , you just go and do your business.....The ticket machine is even in most higher institutions for those that came for administration matters... And I do not think it is expensive to purchase by banks in Nigeria....

Yeah, they are called Queue Control Systems. They are even automated and connected to each agent's computer terminal/desk. As a supervisor, you can tell how many minutes each agent or cashier is spending on a customer, or how many minutes has been spent to resolve a particular problem. The supervisor can then step in to resolve the challenge, or reroute the customer to another agent or desk.

Not all Ecobank tellers are rude. The guy that handles transfer in their makurdi branch close to access is simply amazing. I had issues with Ecobank mobile app which he helped me to resolve after weeks of visiting several branches without solution.

When you see bank job, run for ya life. that's how we roll

DaPuncline:

Abi naw. Underpacking, overpacking etc. There was a time I was even forcing myself to love the work but the work just don't love me. Had to quit.
CC: Lalasticlala.

DaPuncline:

Abi naw. Underpacking, overpacking etc. There was a time I was even forcing myself to love the work but the work just don't love me. Had to quit.
CC: Lalasticlala.

GreenMavro:
Tellering is still better, u will know ur mistake at the end of the day when balancing, go do customer service mk u go issue ATM card to a fraudulent person wey forge signature or open account were fraudulent transaction is performed

I still prefer that. Mine is that I hate dealing with cash.

creepsyme:
plus including creepsyme! I worked as a bank teller for 7 years! Good u now respect them.

You try o. How could you have done that work for 7 years ??

PaperLace:

Asking the teller to pay isn't entirely right.
I'm sure most HOPs know this, though when it is an open-and-shut case, they find it easier resolving it that way.

Escalating it to internal control would portray poor supervision of the HOP and poor performance of the teller too_ which could lead to termination of the teller's appointment/low appraisal scores. Both parties are trying to avoid that, especially the teller(s). So, they willingly pay.

By the way, there are several specialised units in a bank_ maybe you hate operations and marketing.

Funny enough it is against the bank's policy dat tellers shud pay for shortages. The standard procedure is dat d teller will book it on the system in order to balance off.

But d disadvantage is dat d more u do dat d more u expose ursef to d management dat u r prone to error, n like u said, may most likely hv ur job terminated.

Another thing is d HOP wud not want to place him/herself in a situation whereby s/he cannot solve problems in such cases. And so dey either ask d teller to pay or dey contribute depends on d level of team spirit in d branch.

Its actually a win-win for both parties, but hv it at d back of ur mind dat its against d bank's policy, n if d management get to know, d HOP may lose his/her job or b sanctioned or queried n given warning letter. It all depends on d situation.

David0:


Funny enough it is against the bank's policy dat tellers shud pay for shortages. The standard procedure is dat d teller will book it on the system in order to balance off.

But d disadvantage is dat d more u do dat d more u expose ursef to d management dat u r prone to error, n like u said, may most likely hv ur job terminated.

Another thing is d HOP wud not want to place him/herself in a situation whereby s/he cannot solve problems in such cases. And so dey either ask d teller to pay or dey contribute depends on d level of team spirit in d branch.

Its actually a win-win for both parties, but hv it at d back of ur mind dat its against d bank's policy, n if d management get to know, d HOP may lose his/her job or b sanctioned or queried n given warning letter. It all depends on d situation.

We are saying the same thing, Sir.

DaPuncline:

You try o. How could you have done that work for 7 years ??

it gave me a good opportunity to get my first and second degree, no regrets whatsoever!

seunfly:
OK

Okkk

It's necessary to be nice to everyone not just bank tellers. Any position that interact with customers requires patience and understanding.

I feel so terrible today, just one week on the job and I had a shortage of 5k.
Its so bad that I haven't even gotten any cash gift/dash yet.
Thank God for my supervisor and colleagues who gave me 3,500 to add up, though I still had to borrow the remaining 1,500.
Am yet to get my first salary and this is already happening. Oh Lord! What a day. I feel sooo sad right now.
Respect to all bank tellers, its not easy at all, but its going to be worth it.

chikaboneta:
I feel so terrible today, just one week on the job and I had a shortage of 5k.
Its so bad that I haven't even gotten any cash gift/dash yet.
Thank God for my supervisor and colleagues who gave me 3,500 to add up, though I still had to borrow the remaining 1,500.
Am yet to get my first salary and this is already happening. Oh Lord! What a day. I feel sooo sad right now.
Respect to all bank tellers, its not easy at all, but its going to be worth it.

Sorry. There are more to come tho' and I hope you're not with workforce