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Tecno L9 Plus Scam Please Help - Phones - Nairaland

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Tecno L9 Plus Scam Please Help by favourmic(m): 5:45pm On Nov 24, 2017
i brought tecno l9 plus on the 10-06-2017 from Pec just of recent the charging point is not working i have to return the phone back because it was covered with 12month warranty, i receive the greatest shock of my life today when i received a call from calcare center from lagos that the board is not working and i have to pay 42500k


my question is how come the board is not working afterall i use the phone before the battery is low and before I'm unable to charge please what do u think is wrong?? expert in the house please help


I'm sorry for my grama just not happy
Re: Tecno L9 Plus Scam Please Help by 100naira(m): 9:47pm On Nov 24, 2017
42k? shocked
Re: Tecno L9 Plus Scam Please Help by favourmic(m): 11:37pm On Nov 24, 2017
100naira:
42k? shocked

the thing dey pain me i swear just too much any ideal


lala please help
Re: Tecno L9 Plus Scam Please Help by henrixx(m): 12:06am On Nov 25, 2017
Lies
Re: Tecno L9 Plus Scam Please Help by Abiodunspectre(m): 10:22pm On Nov 25, 2017
How true is this your story...I have a friend with L9plus and she's going it.
Re: Tecno L9 Plus Scam Please Help by favourmic(m): 11:49pm On Nov 25, 2017
Abiodunspectre:
How true is this your story...I have a friend with L9plus and she's going it.


this is my invoice given to me by Pec

Re: Tecno L9 Plus Scam Please Help by madgoat(m): 10:13am On Nov 26, 2017
favourmic:
i brought tecno l9 plus on the 10-06-2017 from Pec just of recent the charging point is not working i have to return the phone back because it was covered with 12month warranty, i receive the greatest shock of my life today when i received a call from calcare center from lagos that the board is not working and i have to pay 42500k


my question is how come the board is not working afterall i use the phone before the battery is low and before I'm unable to charge please what do u think is wrong?? expert in the house please help


I'm sorry for my grama just not happy

42K, just like buying new fone.
Baba take ur fone receipt back to them and show them that u just bought the fone. Why didnt u take it back to the place where u initially purchased the fone from?
Re: Tecno L9 Plus Scam Please Help by favourmic(m): 10:21am On Nov 26, 2017
madgoat:


42K, just like buying new fone.
Baba take ur fone receipt back to them and show them that u just bought the fone. Why didnt u take it back to the place where u initially purchased the fone from?


i went to pec and i was told warrante dont cover the phone boad, i regret buying from them
Re: Tecno L9 Plus Scam Please Help by VIPERVENOM(m): 11:07am On Nov 26, 2017
The charging Port is on a separate board and its not that expensive. And since u have a year warranty and the fone hasn't been opened then it's supposed to be fixed for free. Don't give them a kobo
Re: Tecno L9 Plus Scam Please Help by madgoat(m): 2:04pm On Nov 26, 2017
favourmic:



i went to pec and i was told warrante dont cover the phone boad, i regret buying from them

How long did u use the fone after purchase?
Re: Tecno L9 Plus Scam Please Help by Nobody: 2:49pm On Nov 26, 2017
This is why I still respect LG customer care. Once my LG g3 developed a problem, it wasn't turning on and I took it to their office in computer village, they checked their system and found out I had just 6 days if warranty left, they still took the phone and within 24 hours I got a call that the phone was ready. When I checked their receipt after collecting back the phone I found out they had to change the motherboard and they didn't collect 1 Kobo.
Re: Tecno L9 Plus Scam Please Help by favourmic(m): 7:23pm On Nov 26, 2017
madgoat:


How long did u use the fone after purchase?


just 5month now
Re: Tecno L9 Plus Scam Please Help by madgoat(m): 8:24pm On Nov 26, 2017
favourmic:



just 5month now

Oh i see. I thought it was somedays after purchase. Okay carlcare might actually ask u to pay. You should knw that in Naija their warranty usually has k-leg at times and they will start speaking grammar about how it doesn't cover somethings.
But paying 42K to repair fone... Na wah oh. Better just use that money to buy infinix Hot 5 and u will still have change of like 5K
Re: Tecno L9 Plus Scam Please Help by favourmic(m): 9:06pm On Nov 26, 2017
madgoat:


Oh i see. I thought it was somedays after purchase. Okay carlcare might actually ask u to pay. You should knw that in Naija their warranty usually has k-leg at times and they will start speaking grammar about how it doesn't cover somethings.
But paying 42K to repair fone... Na wah oh. Better just use that money to buy infinix Hot 5 and u will still have change of like 5K


but what is the full meaning of warranty? i use the phone before the battery went off, how come the boad not working again? this country tire me i swear
Re: Tecno L9 Plus Scam Please Help by madgoat(m): 9:26pm On Nov 26, 2017
favourmic:



but what is the full meaning of warranty? i use the phone before the battery went off, how come the boad not working again? this country tire me i swear

Carlcare sometimes are very useless. It might have gotten damaged from them but trying to push it to you.

1 Like

Re: Tecno L9 Plus Scam Please Help by Flashh: 9:32pm On Nov 26, 2017
How could someone pay ₦45k for the board of a phone which isn't up to 55k? Who does that?

8 Likes

Re: Tecno L9 Plus Scam Please Help by favourmic(m): 10:04pm On Nov 26, 2017
madgoat:


Carlcare sometimes are very useless. It might have gotten damaged from them but trying to push it to you.


the thing pain me like mad i swear Fire go burn their shop's soon how come just only charging point turn to phone boad cry cry cry cry cry cry
Re: Tecno L9 Plus Scam Please Help by emeraldknytt(m): 10:22pm On Nov 26, 2017
madgoat:


Oh i see. I thought it was somedays after purchase. Okay carlcare might actually ask u to pay. You should knw that in Naija their warranty usually has k-leg at times and they will start speaking grammar about how it doesn't cover somethings.
But paying 42K to repair fone... Na wah oh. Better just use that money to buy infinix Hot 5 and u will still have change of like 5K
Pay for what exactly? Warranty na Warranty (as far as T&Cs are not breached). My ex-W4 was closing in on its warranty validation and it developed a fault which would require a sub-panel replacement. My dear, I no pay shi shi and the phone was repaired in less than a day sef. I will suggest OP collect his phone and visit another Carlcare branch, if the charge rate story still persists, find a very reliable Third party phone repairer to help you change the damn port. Life no Hard now! No be some people dey repair phone before Carlcare establish its enterprise


I read out of turn and in haste. Did you like give a staff the phone overnight?.
Re: Tecno L9 Plus Scam Please Help by madgoat(m): 9:10am On Nov 27, 2017
emeraldknytt:
Pay for what exactly? Warranty na Warranty (as far as T&Cs are not breached). My ex-W4 was closing in on its warranty validation and it developed a fault which would require a sub-panel replacement. My dear, I no pay shi shi and the phone was repaired in less than a day sef. I will suggest OP collect his phone and visit another Carlcare branch, if the charge rate story still persists, find a very reliable Third party phone repairer to help you change the damn port. Life no Hard now! No be some people dey repair phone before Carlcare establish its enterprise


I read out of turn and in haste. Did you like give a staff the phone overnight?.

Abi... They probably changed his board with a faulty one. It might have been a mistake or they knew exactly what they were doing.
Re: Tecno L9 Plus Scam Please Help by favourmic(m): 9:04am On Nov 30, 2017
emeraldknytt:
Pay for what exactly? Warranty na Warranty (as far as T&Cs are not breached). My ex-W4 was closing in on its warranty validation and it developed a fault which would require a sub-panel replacement. My dear, I no pay shi shi and the phone was repaired in less than a day sef. I will suggest OP collect his phone and visit another Carlcare branch, if the charge rate story still persists, find a very reliable Third party phone repairer to help you change the damn port. Life no Hard now! No be some people dey repair phone before Carlcare establish its enterprise


I read out of turn and in haste. Did you like give a staff the phone overnight?.


abeg how take get urs done? this people dey give me story the they vex me wahali where to get that kind money
Re: Tecno L9 Plus Scam Please Help by samodan(m): 11:26am On Nov 30, 2017
OP, just collect your phone and look for a very good third party repairer to fix it for you

You'll be surprised at how cheap it will be compared to what those Carlcare ba$stards are charging
Re: Tecno L9 Plus Scam Please Help by emeraldknytt(m): 8:21pm On Nov 30, 2017
favourmic:



abeg how take get urs done? this people dey give me story the they vex me wahali where to get that kind money
I think say na only the charging port get issue but after I con read wella see say the panel follow join the kasala wey dey ground.... I no know wetyn you fit do but I will advise that you give it to experienced phone engineer as the fault could only be Software-related and the Carlcare agents are trying to milk you. In essence, Try a software approach before venturing into Hardware
Re: Tecno L9 Plus Scam Please Help by favourmic(m): 1:13am On Dec 01, 2017
emeraldknytt:
I think say na only the charging port get issue but after I con read wella see say the panel follow join the kasala wey dey ground.... I no know wetyn you fit do but I will advise that you give it to experienced phone engineer as the fault could only be Software-related and the Carlcare agents are trying to milk you. In essence, Try a software approach before venturing into Hardware


the funny thing even the pec manager is surprised

Re: Tecno L9 Plus Scam Please Help by favourmic(m): 2:15am On Dec 01, 2017
emeraldknytt:
I think say na only the charging port get issue but after I con read wella see say the panel follow join the kasala wey dey ground.... I no know wetyn you fit do but I will advise that you give it to experienced phone engineer as the fault could only be Software-related and the Carlcare agents are trying to milk you. In essence, Try a software approach before venturing into Hardware


the funny thing is even the pec manager is surprised

Re: Tecno L9 Plus Scam Please Help by Behankey(m): 4:50am On Dec 01, 2017
Sorry for that. But try seek advice from another engineer first. Since it is the panel maybe that is why it is expensive.
Re: Tecno L9 Plus Scam Please Help by emeraldknytt(m): 6:02am On Dec 01, 2017
favourmic:



the funny thing is even the pec manager is surprised
I am equally surprised.. Lemme do what I can by CCing: fratermathy, who had a nasty experience with Carlcare Agents but was able to pull through while aided and abetted by Upper Management. I will also direct you to read His thread, it will subside your despondency and make you hope better things ahead.
First Thread <<<< Click here

Second Thread<<<<<Click here

1 Like

Re: Tecno L9 Plus Scam Please Help by favourmic(m): 2:38pm On Dec 01, 2017
emeraldknytt:
I am equally surprised.. Lemme do what I can by CCing: fratermathy, who had a nasty experience with Carlcare Agents but was able to pull through while aided and abetted by Upper Management. I will also direct you to read His thread, it will subside your despondency and make you hope better things ahead.
First Thread <<<< Click here

Second Thread<<<<<Click here

thanks i really appriciate, the problem is im scared to give the phone to road side engineer..
Re: Tecno L9 Plus Scam Please Help by favourmic(m): 5:32pm On Feb 03, 2018
Behankey:
Sorry for that. But try seek advice from another engineer first. Since it is the panel maybe that is why it is expensive.

emeraldknytt samodan

big thanks to everyone finally i get my phone working it cost me just 4500naira you wont believe the phone only got battery problem and it working perfectly bigs thanks you can now see pec or tecno customer service they are all scam asking for 42000 to repaire a phone....

Re: Tecno L9 Plus Scam Please Help by emeraldknytt(m): 6:20pm On Feb 03, 2018
favourmic:


emeraldknytt samodan

big thanks to everyone finally i get my phone working it cost me just 4500naira you wont believe the phone only got battery problem and it working perfectly bigs thanks you can now see pec or tecno customer service they are all scam asking for 42000 to repaire a phone....
Congratulations. As frustrating as it might be, only little issues compound to bigger problems. I am glad you were able to take that extra step, damning all odds, taking the risk(s) and eventually smiling all along. Enjoy your phone Brother.
Re: Tecno L9 Plus Scam Please Help by favourmic(m): 6:24pm On Feb 03, 2018
emeraldknytt:
Congratulations. As frustrating as it might be, only little issues compound to bigger problems. I am glad you were able to take that extra step, damning all odds, taking the risk(s) and eventually smiling all along. Enjoy your phone Brother.


the question is why tecno customer service asking for 42k new phone oga o

big thanks bro
Re: Tecno L9 Plus Scam Please Help by emeraldknytt(m): 6:32pm On Feb 03, 2018
favourmic:



the question is why tecno customer service asking for 42k new phone oga o

big thanks bro
Well as far as it can get, humans will try to secure their spots in a firm. It could be the staff are employed and retained based on how much they can remit at the end of the month perhaps day. I am not justifying that uncultured and totally deplorable act. Moreso, Laziness didn't allow them to run a diagnosis, they just dumped it on you.

Last thought is, in Nigeria, workers tend to render services based on their current moods... might be the person who answered you was frustrated.... And again, It is wrong.

In all, i am glad you got it repaired for what will seem like a token compared to what an officially assigned centre charged... Ensure to use an appropriate charger henceforth... Happy Usage
Re: Tecno L9 Plus Scam Please Help by favourmic(m): 9:08pm On Feb 03, 2018
emeraldknytt:
Well as far as it can get, humans will try to secure their spots in a firm. It could be the staff are employed and retained based on how much they can remit at the end of the month perhaps day. I am not justifying that uncultured and totally deplorable act. Moreso, Laziness didn't allow them to run a diagnosis, they just dumped it on you.

Last thought is, in Nigeria, workers tend to render services based on their current moods... might be the person who answered you was frustrated.... And again, It is wrong.

In all, i am glad you got it repaired for what will seem like a token compared to what an officially assigned centre charged... Ensure to use an appropriate charger henceforth... Happy Usage


thanks blooda jah bless

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