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Midas shipping & freight, My Experience, Story And Lost of item with them - Business (3) - Nairaland

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Re: Midas shipping & freight, My Experience, Story And Lost of item with them by onegig(m): 11:24pm On Apr 05, 2018
This maybe a bit long but apologies.


As much as one may tend to listen to the accuser here I believe no one should reach a judgement till maybe all facts have been layed bare.

Anyone who has worked customer service would know it can be an horrifying and soul crushing line to work in. It gets to a point you get desensitized to customer complaints.

However, i have used Midas for 5 years now and I have introduced nothing less than 3 people. Till date I have had items ranging from a gear box to the smallest camera cover shipped using them. In those 5 years, not once have I ever had an item stolen from my pack. Just last week I had an item that was poked and I wasn't present to pick it but just instructed them to help confirm and I got all the items exactly the way it was bought and these weren't cheap if you think I was lucky. Total sum was in a few hundreds of thousands of naira.

The only complaint I have against them is the length of time it takes to get them to ship and I honestly can't blame them too much. For the fees they charge, they seem to be punching above their weight. I sometimes wonder how they have stayed afloat.If you want faster services, the fees are just cut throat and unreasonable.


This is not to launder their image or whatever but I would advise the op to try and do a thorough job. You cannot believe the word of your seller alone. You might want to give the seller the benefit of doubt but you may want to press them a bit and you might be surprised the issue MIGHT be from them although the delivery note seems to have absolved them but getting to the root should be your sole aim not laying accusations before reaching conclusions. Infact just Google online and see thousands of stories about postmen stealing items. maybe you need to rethink it why postal fraud is a federal offence in the US. It is because it happens. Also, I think for any item you are sending, your seller pays an insurance for It especially if it is luxury goods. Except he declared them as ordinary items which means he is underquoting their value to get away with shipping costs which to me raises a red flag about the seller but all these could have been avoided if only the Midas employee had done their job of counting well.


I think Midas should see this as a feedback. I laugh when employers don't take the training, provision of necessary tools and welfare of their employees well. I have heard of mismatched packages before which a little patience might prevent. This may not have been related to that but it all points to one fact. The damge an incompetent employee whether by lack of training or lack of needed tools would cost the firm in the long run would outweigh what ever extra you would pay for quality training, good work environment and good pay.

This might even be the time you should go full CRM. Mails alone should not be the way to keep records. There are tools out there to scale things up and help the business avaoid costly mistakes.

2 Likes

Re: Midas shipping & freight, My Experience, Story And Lost of item with them by AngelicBeing: 6:18pm On Apr 06, 2018
mavinc4u:


your observation is real and straight like a cigarette because it also happened to me when i requested for some documents from them.



Any way, everybody should enjoy this link about Midas for a while till the real gist is ready.

https://www.ripoffreport.com/reports/midas-international/laurel-maryland-20707/midas-international-demola-oreagba-midas-shipping-midas-movers-theft-of-all-of-our-per-1118935
Nawao, I wonder what you are still waiting for, take this criminals to the cleaners shocked
Re: Midas shipping & freight, My Experience, Story And Lost of item with them by sbola(f): 1:14pm On Apr 16, 2018
onegig:
This maybe a bit long but apologies.


As much as one may tend to listen to the accuser here I believe no one should reach a judgement till maybe all facts have been layed bare.

Anyone who has worked customer service would know it can be an horrifying and soul crushing line to work in. It gets to a point you get desensitized to customer complaints.

However, i have used Midas for 5 years now and I have introduced nothing less than 3 people. Till date I have had items ranging from a gear box to the smallest camera cover shipped using them. In those 5 years, not once have I ever had an item stolen from my pack. Just last week I had an item that was poked and I wasn't present to pick it but just instructed them to help confirm and I got all the items exactly the way it was bought and these weren't cheap if you think I was lucky. Total sum was in a few hundreds of thousands of naira.

The only complaint I have against them is the length of time it takes to get them to ship and I honestly can't blame them too much. For the fees they charge, they seem to be punching above their weight. I sometimes wonder how they have stayed afloat.If you want faster services, the fees are just cut throat and unreasonable.


This is not to launder their image or whatever but I would advise the op to try and do a thorough job. You cannot believe the word of your seller alone. You might want to give the seller the benefit of doubt but you may want to press them a bit and you might be surprised the issue MIGHT be from them although the delivery note seems to have absolved them but getting to the root should be your sole aim not laying accusations before reaching conclusions. Infact just Google online and see thousands of stories about postmen stealing items. maybe you need to rethink it why postal fraud is a federal offence in the US. It is because it happens. Also, I think for any item you are sending, your seller pays an insurance for It especially if it is luxury goods. Except he declared them as ordinary items which means he is underquoting their value to get away with shipping costs which to me raises a red flag about the seller but all these could have been avoided if only the Midas employee had done their job of counting well.


I think Midas should see this as a feedback. I laugh when employers don't take the training, provision of necessary tools and welfare of their employees well. I have heard of mismatched packages before which a little patience might prevent. This may not have been related to that but it all points to one fact. The damge an incompetent employee whether by lack of training or lack of needed tools would cost the firm in the long run would outweigh what ever extra you would pay for quality training, good work environment and good pay.

This might even be the time you should go full CRM. Mails alone should not be the way to keep records. There are tools out there to scale things up and help the business avaoid costly mistakes.

One day your monkey will head to the market and never return. I've been using them three years no issues, but a friend that I referred to Midas is currently looking for his 4.5 million Naira worth of goods (phones).

I don't think I've made a total profit of 4.5 million Naira from the goods I've shipped with them in the last 3 year, now I imagine myself deciding to scale up and ship goods worth this much with them. My business will be taken several years into the past if this had been me.

Connect the pieces and move or wait till some time in the future when you lose it all.

When your service provider cannot take responsibility for whatever happens to your property placed in their care and they consistently have to make up stories in their defense, then something is fundamentally wrong, all the cases I have read tends to point to the lack of this on the part of Midas.

3 Likes

Re: Midas shipping & freight, My Experience, Story And Lost of item with them by onegig(m): 10:57am On Apr 22, 2018
sbola:


One day your monkey will head to the market and never return. I've been using them three years no issues, but a friend that I referred to Midas is currently looking for his 4.5 million Naira worth of goods (phones).

I don't think I've made a total profit of 4.5 million Naira from the goods I've shipped with them in the last 3 year, now I imagine myself deciding to scale up and ship goods worth this much with them. My business will be taken several years into the past if this had been me.

Connect the pieces and move or wait till some time in the future when you lose it all.

When your service provider cannot take responsibility for whatever happens to your property placed in their care and they consistently have to make up stories in their defense, then something is fundamentally wrong, all the cases I have read tends to point to the lack of this on the part of Midas.

I wouldn't be siding with Midas or anything. Just stating fact about what I have experienced and if you read my last paragraph there's an admonishing for Midas there. Your experience maybe different from mine.

by the way we like to deceive ourselves here in Nigeria. I sympathize with your friend but anyone who is a business man in this day and age and can't buy insurance for goods worth 4.5 million naira needs a reality check on how they run their businesses. For goods worth a million naira insurance companies would take about 35,000 to 60k as insurance cover. If you can't afford such then I am lost for words on what your risk management skills are.

Even USPS requires you have insurance cover for any luxury goods they are handling heck even things with any sort of value you are required to insure them when shipping. It can get nasty with damaged goods or lost items except those goods are expendable to you.

This does not deduct from the fact that if you feel hard done by Midas you should kindly follow legal recourse available to recoup your money and post on social media if it would hasten the process and prevent others from falling victim.


Good luck
Re: Midas shipping & freight, My Experience, Story And Lost of item with them by r231(m): 1:27am On Apr 23, 2018
sbola:


One day your monkey will head to the market and never return. I've been using them three years no issues, but a friend that I referred to Midas is currently looking for his 4.5 million Naira worth of goods (phones).

I don't think I've made a total profit of 4.5 million Naira from the goods I've shipped with them in the last 3 year, now I imagine myself deciding to scale up and ship goods worth this much with them. My business will be taken several years into the past if this had been me.

Connect the pieces and move or wait till some time in the future when you lose it all.

When your service provider cannot take responsibility for whatever happens to your property placed in their care and they consistently have to make up stories in their defense, then something is fundamentally wrong, all the cases I have read tends to point to the lack of this on the part of Midas.

What is your friends name please
Re: Midas shipping & freight, My Experience, Story And Lost of item with them by r231(m): 6:42pm On Apr 23, 2018
Icecream4U:
well, I wanted to do business with Midas but stopped when I received an "exe" Trojan from them which is a monitoring software that steals bank login details. shocked

undecided undecided undecided undecided
Re: Midas shipping & freight, My Experience, Story And Lost of item with them by Icecream4U(m): 6:48pm On Apr 23, 2018
r231:


undecided undecided undecided undecided
What do you have to say about that? You need more proof??

2 Likes

Re: Midas shipping & freight, My Experience, Story And Lost of item with them by r231(m): 12:14pm On Apr 27, 2018
Icecream4U:
What do you have to say about that? You need more proof??

where is the proof
Re: Midas shipping & freight, My Experience, Story And Lost of item with them by udemzyudex(m): 6:06pm On Apr 27, 2018
After all the missing items you still continue to do business with them, and you want me to believe your stories?

I believe no sane person will continue to do business with this kind of company after recording so many lost without them taking responsibilities for it.
Re: Midas shipping & freight, My Experience, Story And Lost of item with them by udemzyudex(m): 6:14pm On Apr 27, 2018
r231:


Thank you so much. It's not like I am pointing a gun to her to stay.

We told her ages ago to take her business elsewhere because of complains every second

Oga you need to be sack, if this is how you handle serious allegation against your business then I'm sorry.

2 Likes

Re: Midas shipping & freight, My Experience, Story And Lost of item with them by Chapmandrink: 3:01am On Jun 15, 2018
r231:


And I thought she was sueing Midas cus that's what she said.

Don't have time still waiting for her lawyer.

All pack of lies by the way. 500-1000 phones? Yea right


Hi, Bro I have an Iphone 7 128GB Missing issue from your US Office nd bin waiting reply from the agent i used in shipping with you guys..whats the update make i knw hw to start? angry

5 Likes

Re: Midas shipping & freight, My Experience, Story And Lost of item with them by Chapmandrink: 3:04am On Jun 15, 2018
MonitorSpirit:

Name the members or forever hold your peace. That is how you people will come online to write rubbish




Hi, Bro I have an Iphone 7 128GB Missing issue from your Office nd bin waiting reply from the agent i used in shipping with you guys..whats the update make i knw hw to start my own? angry
Re: Midas shipping & freight, My Experience, Story And Lost of item with them by mavinc4u(f): 11:24am On Jun 15, 2018
Chapmandrink:



Hi, Bro I have an Iphone 7 128GB Missing issue from your US Office nd bin waiting reply from the agent i used in shipping with you guys..whats the update make i knw hw to start? angry

I am surprised people has started speaking up gradually. when i opened this thread, some people saw it that i was accusing them wrongly. My dear you better do what others have done and stop waiting for them. A snake seen by one is a mere python but a snake seen by all is a very dangerous snake. closing their office and forcing them out of Nigeria is not a bad request as they have violated it all tongue
Re: Midas shipping & freight, My Experience, Story And Lost of item with them by Chapmandrink: 5:32pm On Jun 16, 2018
mavinc4u:


I am surprised people has started speaking up gradually. when i opened this thread, some people saw it that i was accusing them wrongly. My dear you better do what others have done and stop waiting for them. A snake seen by one is a mere python but a snake seen by all is a very dangerous snake. closing their office and forcing them out of Nigeria is not a bad request as they have violated it all tongue



These shippers are pathetic, i know how to create awareness for others, if na to publish them for newspaper sef i go do am

1 Like

Re: Midas shipping & freight, My Experience, Story And Lost of item with them by MonitorSpirit: 1:49pm On Jun 17, 2018
Chapmandrink:


Hi, Bro I have an Iphone 7 128GB Missing issue from your Office nd bin waiting reply from the agent i used in shipping with you guys..whats the update make i knw hw to start my own? angry
Give me the details of this alleged missing phone.


*When was it delivered at our US facility?
* Who received it?
*When was it declared missing?
* Who have you been communicating with to lay your complaint?
*How long has the case been pending?

After providing the above, foward the mail trail of tour complaints and mail correspondence to alerts@midasshipping.com

Be clear, specific and as detailed as possible otherwise your complaint will not be attended to.

Ps- I know your alternate nick and I understand your anger but you will have to be specific in your mails. Henceforth when sending mails cc alerts so I can have access.

2 Likes

Re: Midas shipping & freight, My Experience, Story And Lost of item with them by barikay: 5:03pm On Jun 17, 2018
settle it amicably. op you can meet r231.. I don't think he is a bad man.

1 Like

Re: Midas shipping & freight, My Experience, Story And Lost of item with them by MyaDee: 2:50pm On Feb 28, 2019
mavinc4u:


Thanks for your comment. This missing item has not entered cargo plane before it went missing, it went missing at their US office after it was delivered by my supplier. It was as a result of it that the supplier's packing list was removed at Midas US office so that whatever they say would hold but unfortunately the stubborn packing list made its way into my package box for good reasons.

I do not want to divulge the whole findings here as i want to see the shock on their faces when those facts would be pulled out but it would be made known here when am done with Midas.

This matter has travelled far and you won't believe if i tell you where this matter has travelled to, let me leave it here till then.

Please which shipping company do you use currently. I am in dire need of a good shipping company.
Re: Midas shipping & freight, My Experience, Story And Lost of item with them by Uthmas: 9:30am On Apr 14, 2019
Midas company with their CEO Demola are nothing but scam artist they lower the cost of their shipment to scam people off.

Demola and co you all would meet your own and the last of all this will be on your children children blood and anyone who support you in this act of scamming people.
Re: Midas shipping & freight, My Experience, Story And Lost of item with them by nansng: 12:53am On Apr 15, 2019
You need to come back and brief us how eventually ended.I have to commend your gesture for manging their excesses for this long. I don't like nonsense.

mavinc4u:


I am surprised people has started speaking up gradually. when i opened this thread, some people saw it that i was accusing them wrongly. My dear you better do what others have done and stop waiting for them. A snake seen by one is a mere python but a snake seen by all is a very dangerous snake. closing their office and forcing them out of Nigeria is not a bad request as they have violated it all tongue
Re: Midas shipping & freight, My Experience, Story And Lost of item with them by shilling(f): 9:31am On Jul 17, 2019
Thank you all for your reviews.

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