Venom104:


As a matter of fact, I just picked up my Card from the Oke-Ileowo/Kuto Branch after i had requested for it to be transferred from another state, at no extra cost.

Ermacc:
Exactly. I don't know why people are always out for Gtbank. Arguably the best bank in Nigeria in terms of Customer service delivery

ziondaughter247:
That was how Sterling bank charged me twice for something I had paid for. I went to their Surulere Branch to complain. I was so vexed, but the idiot customer service was laughing at me( maybe she felt the money was too small). Honestly, I felt very insulted and she still insisted that the bank wasn't wrong. Pls stay away from these idiots. Since then, i haven't transacted with Sterling. Their staff lack manners.

Venom104:


As a matter of fact, I just picked up my Card from the Oke-Ileowo/Kuto Branch after i had requested for it to be transferred from another state, at no extra cost.

Samakus:
Madam, from your narrative, i can deduce that you have not explored options of complaints resolution within the bank before rushing to nairaland. That's not how things are done. What do you intend to gain from this call out? Have you sought to speak with the branch operations' management about this? Obviously, nobody denied you the benefit of attention as you never asked for one from their management.

Customer is always right but remember that your right ends where another person's starts. I hope you are not paid to do this.


My 2cents from a customer like you.

NwanyiAwkaetiti:
Totally wrong. Gtbank charged me for a new card last year, I applied for a transfer last year Nov and picked it up just today. Lol. Dem find the card tire. They didn't charge me twice though.

Babygiwa:
So last week, I noticed that the expiry date of my Guaranty Trust Bank (GTB) ATM Card is 09/18 meaning it will expire September (this month) so I went over to their branch at Oke-Ileowo/Kuto in Abeokuta hoping to get a new one or place an order for a new one so as not to be blind-sighted.

I was on the queue when one of their staff asked me what I needed, I explained to her and she told me that I can’t place an order for a new one until the old one expired or at least until the middle of September and in any case, I will receive an alert from the bank telling me it has been renewed and then I can order for it so I left thinking it was all good.

Fast forward to earlier this week, I got an alert from GTBank telling me that my ATM has been automatically renewed and I should come over to their Oregun branch to pick it up. Note that I have never been to that branch as I opened the account on the road via a marketer and later took my personal documents to another branch to regularize my documentation for the account.

So I went there this morning to get the shock of my life. I was on the queue once again waiting for my turn when a young man apparently a staff since he was wearing a GTBank shirt and had an ID card with the name OLALEKAN. He asked what I wanted and I told him and he said, they have stopped transfer of ATM cards and I will have to cancel the one that was renewed and order for a new one there which will mean I will have to be charged twice.

I stayed on the queue hoping the lady in charge will have better news. It got to my turn only for her (TITILOPE) to tell me the same thing that it is not the bank’s fault but I will have to pay for a new one and then she flippantly added that “Or you can pick up the other one when next you go to Lagos”

Now people, help me out here oo why should I have to pay for an ATM card twice or why can’t I request that my new ATM card be delivered to the branch close to me like sane banks like First, Zenith, Diamond etc? Hmmmm. Maybe this is why some people call them GBT Bank saying this is why they are declaring profits upandan

stepo707:
union bank charges me for card maintenance fees 52.50naira every month.I complained to them and they said the directive is from CBN. Is it proper?

I also use gtbank master card and i have never been charged for this card maintenance fee...Is union bank scamming me?

Samakus:
Madam, from your narrative, i can deduce that you have not explored options of complaints resolution within the bank before rushing to nairaland. That's not how things are done. What do you intend to gain from this call out? Have you sought to speak with the branch operations' management about this? Obviously, nobody denied you the benefit of attention as you never asked for one from their management.

Customer is always right but remember that your right ends where another person's starts. I hope you are not paid to do this.


My 2cents from a customer like you.

jarvis4:
what are you trying to say in particular?Blabber mouth

dazzlingd:


Sorry to say but this is absolute nonsense.
The card can easily be transferred because I have had same experience. People just stop making a mountain hill out of a ant hole on big brands, go to the bank and make resolve your little issues. Seun lalasticlala, don't make your forum an agent of spoiling company's reputation,

Babygiwa:
So last week, I noticed that the expiry date of my Guaranty Trust Bank (GTB) ATM Card is 09/18 meaning it will expire September (this month) so I went over to their branch at Oke-Ileowo/Kuto in Abeokuta hoping to get a new one or place an order for a new one so as not to be blind-sighted.

I was on the queue when one of their staff asked me what I needed, I explained to her and she told me that I can’t place an order for a new one until the old one expired or at least until the middle of September and in any case, I will receive an alert from the bank telling me it has been renewed and then I can order for it so I left thinking it was all good.

Fast forward to earlier this week, I got an alert from GTBank telling me that my ATM has been automatically renewed and I should come over to their Oregun branch to pick it up. Note that I have never been to that branch as I opened the account on the road via a marketer and later took my personal documents to another branch to regularize my documentation for the account.

So I went there this morning to get the shock of my life. I was on the queue once again waiting for my turn when a young man apparently a staff since he was wearing a GTBank shirt and had an ID card with the name OLALEKAN. He asked what I wanted and I told him and he said, they have stopped transfer of ATM cards and I will have to cancel the one that was renewed and order for a new one there which will mean I will have to be charged twice.

I stayed on the queue hoping the lady in charge will have better news. It got to my turn only for her (TITILOPE) to tell me the same thing that it is not the bank’s fault but I will have to pay for a new one and then she flippantly added that “Or you can pick up the other one when next you go to Lagos”

Now people, help me out here oo why should I have to pay for an ATM card twice or why can’t I request that my new ATM card be delivered to the branch close to me like sane banks like First, Zenith, Diamond etc? Hmmmm. Maybe this is why some people call them GBT Bank saying this is why they are declaring profits upandan

Babygiwa:

Complaints and resolutions are the reason they have a customer care department in the first place. I was balantly told that they have stopped it and that I will have to pay for both cards now.

The money though is not an issue it is the feeling of betrayal and the thought that a banking institution I trust is actually trying to set me black financially and taking away my convenience hurts

stepo707:
union bank charges me for card maintenance fees 52.50naira every month.I complained to them and they said the directive is from CBN. Is it proper?

I also use gtbank master card and i have never been charged for this card maintenance fee...Is union bank scamming me?

AridunuThomas:
#Reform9jaBanks See, those Abeokuta GTB Banks are centre of service failures, especially Kuto and Asero branches. I have entered both with intention of opening GTB accounts at several times across the years and always got pissed at the lack of quality customer service and crawl back to my other banks. Pathetic

dazzlingd:


Sorry to say but this is absolute nonsense.
The card can easily be transferred because I have had same experience. People just stop making a mountain hill out of a ant hole on big brands, go to the bank and make resolve your little issues. Seun lalasticlala, don't make your forum an agent of spoiling company's reputation,

Eponyeeboz:


You're lucky he's on Nairaland and not twitter.

He approached 2 customer service execs in the branch and and clearly stated their names. It was their attitude that made him come online.

If you didn't understand that, how can you understand what is going on?

Samakus:
Madam, from your narrative, i can deduce that you have not explored options of complaints resolution within the bank before rushing to nairaland. That's not how things are done. What do you intend to gain from this call out? Have you sought to speak with the branch operations' management about this? Obviously, nobody denied you the benefit of attention as you never asked for one from their management.

Customer is always right but remember that your right ends where another person's starts. I hope you are not paid to do this.


My 2cents from a customer like you.

EZENDIZUOGU:
it is in order,CBN rule

Eponyeeboz:


He has been to the bank and spoken to customer service reps. He stated their branch and their names. Now, you're asking him to go back to the bank?

dazzlingd:


I doubt she's absolutely honest. The bank can't just say things like that. I fit swear shes not saying many things. Na only she dey use bank, we know how bank operates and seun with other mods posting unverified claims about a brand is worrisome. Even mentioning names of the staff and the branch, very bad. Do you know they can get sacked.?
Seun lalasticlala, what if I have a beef with a staff of a bank and I come here to post and castigate him here, so that's how you guys will rush to post in fp...you guys need education on information management especially on social media.

dazzlingd:


I doubt she's absolutely honest. The bank can't just say things like that. I fit swear shes not saying many things. Na only she dey use bank, we know how bank operates and seun with other mods posting unverified claims about a brand is worrisome. Even mentioning names of the staff and the branch, very bad. Do you know they can get sacked.?
Seun lalasticlala, what if I have a beef with a staff of a bank and I come here to post and castigate him here, so that's how you guys will rush to post in fp...you guys need education on information management especially on social media.

Mynd44:

That you going it easy doesn't mean others found it easy too though.
I have had my share of bank madness that friends did without stress.

Nigeria banks don't really care about customers as long as it doesn't affect their final year result

magicfingers009:
Madam, did you try to resolve this issue via all their e-channels before bringing your personal matter to disturb us on Nairaland?

I am sure they sent you an SMS or email to change the pick up branch to whichever Branch was closest to you. You could have done that and save us the stress of having to read your long epistle.

Abeg request for your card to be transferred via their internet banking and save us the drama. Next time bring more pressing matters to this forum and not something this frivolous.