Damdammy:


Pls help, I find myself in the similar issue. My order is at SENT ITEM ABROAD (EDI RECEIVED) since June 10th, BP elapsed yesterday and I open dispute this afternoon but was invalid.
I have cancelled dispute, hoping to open again in 5days time, hope it the way out to get my money.

Please help me out, I cancelled the dispute after invalid judgement and reopen after 5days (today) the response is still invalid or do I got it wrong somewhere...

Doveflies:

Opened the dispute again today and it's now valid....they have even processed and ended d dispute,,, am now waiting for my refund...

Pls what reason did you provide?, because my own is still invalid.

Damdammy:

Pls what reason did you provide?, because my own is still invalid.

I wrote buyers protection ended and product not yet received....
Another thing is to know when seller shipped ur product.... Rember if he shipped on d 4day or 5th day then maybe ur buyers protection has not expired....
Wat is d reason they give for d invalid dispute....

Damdammy:

Pls what reason did you provide?, because my own is still invalid.

Okay.... ,,,I just saw d pics u posted now....
Have u checked ur post office...
Maybe u should send email to nipost to help u check...
Also wat evidence did u give them..?..
I screenshoted with 17track, track24,pkge.net as my evidence

Damdammy:

Please help me out, I cancelled the dispute after invalid judgement and reopen after 5days (today) the response is still invalid or do I got it wrong somewhere...

I'd suggest you go to the post office and ask them to show you the tracking information that they have there so you can take a picture of it or something. In this situation I think unless AliExpress sees that the package really isn't with the post office they would keep giving the verdict as invalid. Because according to the tracking that says edi-recived it should mean that the package has been registered as being in Nigeria. Best thing to do is go to the post office and tell them the situation. Don't call or email. You can't get proof through call...or I don't think you'd get the service you need if you're not there in person.

Doveflies:

Okay.... ,,,I just saw d pics u posted now....
Have u checked ur post office...
Maybe u should send email to nipost to help u check...
Also wat evidence did u give them..?..
I screenshoted with 17track, track24,pkge.net as my evidence

Just for clarification, what was your tracking information saying?

Lemonz:

Just for clarification, what was your tracking information saying?

Am not the person having the issue bro

Doveflies:

Am not the person having the issue bro

I know I know. I am asking what your tracking information was at the time you opened your dispute. Whether it showed edi-received or not

Lemonz:

I know I know. I am asking what your tracking information was at the time you opened your dispute. Whether it showed edi-received or not

It says dispatched to overseas country since june but didnt show edi received...... .

Doveflies:

It says dispatched to overseas country since june but didnt show edi received...... .

Okay thanks for the info. At least I'm sure that that's why the dispute went in your favor. He should actually go to the post office in his case to sort things out.

Lemonz:

Okay thanks for the info. At least I'm sure that that's why the dispute went in your favor. He should actually go to the post office in his case to sort things out.

But edi received is not a guarantee to receive product bro..... Wat if u saw edi received but at d end no goods received..... Dont you think evidence from tracking sites are enough

Doveflies:

But edi received is not a guarantee to receive product bro..... Wat if u saw edi received but at d end no goods received..... Dont you think evidence from tracking sites are enough

I get what you mean but I'm not saying that Edi-received is a guarantee. Not at all. A lot of people here have had theirs stuck on edi-received for a long time. What I'm trying to say is that AliExpress works with what is updated on the tracking. That's how they know what's going on with the package. And since they're not here in Nigeria to verify anything, and the tracking States that the information about the package has been received by the destination country...from their point of view, it's no longer in their hands. The point I'm trying to make now is that if AliExpress is not able to verify anything from their end except for what they see on the tracking updates, then the next thing to do is meet the people that can track it here...which is NIPOST. It's a good thing that the package is registered. It can't go into thin air.
If nipost can track it for him that's the best. If AliExpress can see that tracking information and see that the package didn't arrive at the post office I believe they'd review their decision.
Do you get where I'm coming from?

Lemonz:

I get what you mean but I'm not saying that Edi-received is a guarantee. Not at all. A lot of people here have had theirs stuck on edi-received for a long time. What I'm trying to say is that AliExpress works with what is updated on the tracking. That's how they know what's going on with the package. And since they're not here in Nigeria to verify anything, and the tracking States that the information about the package has been received by the destination country...from their point of view, it's no longer in their hands. The point I'm trying to make now is that if AliExpress is not able to verify anything from their end except for what they see on the tracking updates, then the next thing to do is meet the people that can track it here...which is NIPOST. It's a good thing that the package is registered. It can't go into thin air.
If nipost can track it for him that's the best. If AliExpress can see that tracking information and see that the package didn't arrive at the post office I believe they'd review their decision.
Do you get where I'm coming from?

Okay..... I understand

SpicyMimi:
Please help a sister, which bank is best for online transactions?? Urgent please...thank you and God bless you all.

Never had issues with zenith.

Thanks Doveflies and Lemonz am grateful, I will get across to be Post office and recheck. Thanks

VeeVeeMyLuv:

4px whoever they are, are deep in heavy slumber!

Maybe a couple of fiery incendiary remarks fired at their mailbox will wake them up. Those people are annoying

This is the most annoying part, they don't babe a customer care rep
There's no way to reach them apart from phone call and i don't want to waste my money calling a number somewhere in China, because the receiver might not speak Chinese so there's no point

SpeedRacer:


This is the most annoying part, they don't babe a customer care rep
There's no way to reach them apart from phone call and i don't want to waste my money calling a number somewhere in China, because the receiver might not speak Chinese so there's no point

so they don't even have customer care! Kai, Nawa o,

I just pray this ordeal should come to an end quickly

Decryptor:


Oya... Try them and eventually cry later

I don't get this

Decryptor:


You can't purchase online internationally again as a Nigerian. Just buy whatever you need from Jumia and as usual, expect a fake or defective order

To the best of my knowledge Zenith bank still works.

adeniranfam:


But I could see people recommending zenith on this forum

Used Zenith four days ago and it worked fine.

Decryptor:


Oya... Try them and eventually cry later

I've used Zenith card for two orders over the past two days. It worked seamlessly.

Lemonz:

I'd suggest you go to the post office and ask them to show you the tracking information that they have there so you can take a picture of it or something. In this situation I think unless AliExpress sees that the package really isn't with the post office they would keep giving the verdict as invalid. Because according to the tracking that says edi-recived it should mean that the package has been registered as being in Nigeria. Best thing to do is go to the post office and tell them the situation. Don't call or email. You can't get proof through call...or I don't think you'd get the service you need if you're not there in person.

Oga edi is electronic notification of shipment frm singapore to nigeria that a package is coming. Not that its in nigeria..

Lemonz:

Okay thanks for the info. At least I'm sure that that's why the dispute went in your favor. He should actually go to the post office in his case to sort things out.

Not true.. I have received refund showing edi received.... Edi is electronic notification of shipment dat a package is coming.. Its same as despatched to oversea...

lavenderjade:


Oga edi is electronic notification of shipment frm singapore to nigeria that a package is coming. Not that its in nigeria..

Yeah

lavenderjade:


Dis guy sef

no vex abeg this is my first time

Fidelity also drops their limit.

Just bought 2 Samsung screens from another seller
Negotiated DHL from 55000 naira to under 15000 naira he says 23 days max and if the previous screen arrives before then I'd probably sell it and refund or let post office return it .

SpeedRacer:
Just bought 2 Samsung screens from another seller
Negotiated DHL from 55000 naira to under 15000 naira he says 23 days max and if the previous screen arrives before then I'd probably sell it and refund or let post office return it .

Used Stanbic card not certain of the rate yet but it was more than the estimate Ali was showing in Naira

VeeVeeMyLuv:
so they don't even have customer care! Kai, Nawa o,

I just pray this ordeal should come to an end quickly

Amen

SpeedRacer:
Just bought 2 Samsung screens from another seller
Negotiated DHL from 55000 naira to under 15000 naira he says 23 days max and if the previous screen arrives before then I'd probably sell it and refund or let post office return it .

That's some good negotiating power. Is the seller on Alibaba or AliExpress? Well done

SpeedRacer:



Used Stanbic card not certain of the rate yet but it was more than the estimate Ali was showing in Naira

Check your account balance, do a minus of the old balance and the current balance and note the value, then divide the value by the USD amount of the item you bought to get the charge equivalent of the ₦ per $ value charged by Stanbic.

FYI: Aliexpress prices in naira is usually lower than the bank card rate exchange as most of the time they use ₦382/$ or something around that range for their calculation, a rate no bank uses; at least not at the moment.

chelseamann:
Never had issues with zenith.

I miss GTB oooo with their low rates...sweet sweet GTB I am grateful to God for Zenith anyways, better than Access. I later used Zenith.

SpicyMimi:

I miss GTB oooo with their low rates...sweet sweet GTB I am grateful to God for Zenith anyways, better than Access. I later used Zenith.

ok