Job Title: Customer Success Manager
Location: [/b]Lagos
[b]Job Description
• Drive usage growth of Modern Workplace workloads Office 365 Modern communications apps Yammer, Teams, Outlook Mobile, Kaizala, Modern Core EXO, SPO Windows 10 and Security.
• Be the single point of accountability for Modern Workplace workload consumption within the customer.
• Engage workload experts e.g TSP ATS FastTrack ENG partners etc to drive usage and help accelerate customer value for each workload
• Build, maintain and leverage strong relationships with Business Decision Makers BDMs and IT Decision Makers ITDMs within each customer to influence adoption.
• Secure BDM ITDM intent to use of workloads.
• Clearly define BDM ITDM business outcomes and build a high-quality success plan inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.
• Establish and run deployment and usage governance processes to increase deployment and usage velocity.
• The CSM shall coordinate activities across customers partners engineering services and field roles needed to achieve healthy SPE consumption.
• Represent the Voice of the Customer within Microsoft and document business value driven customer success stories and best practices.
• Activate Microsoft sellers AE SSP when new sales opportunities Upsell or Cross Sell are generated through consumption engagements with BDM ITDM Qualifications.

Requirement
• Degree from a reputable higher institution of learning
• 3-5 years of experience in consultative selling
• Experience in consulting or presales experience in both is ideal
• Ability to map the customer business process to product capability.
• Experience in running governance of complex deployment and usage projects within large organizations.
• Strong technical understanding of Microsoft 365 workloads.
• Top notch executive engagement skills with an ability to establish trusted advisor relationships with business decision makers.

Competitive Salary and Benefits available
CVs can be sent to hr@bluegeane.com on or before 1st November, 2019