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Customer Success Manager 150k, Lekki Lagos / Customer Success Manager / Urgent Vacancies For Customer Success Officers And Sales Executives (2) (3) (4)
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Vacancy For Customer Success Manager In Lagos by DeGhost: 8:15pm On Nov 14, 2019 |
Job Title: Customer Success Manager Location: [/b]Lagos [b]Job Description • Drive usage growth of Modern Workplace workloads Office 365 Modern communications apps Yammer, Teams, Outlook Mobile, Kaizala, Modern Core EXO, SPO Windows 10 and Security. • Be the single point of accountability for Modern Workplace workload consumption within the customer. • Engage workload experts e.g TSP ATS FastTrack ENG partners etc to drive usage and help accelerate customer value for each workload • Build, maintain and leverage strong relationships with Business Decision Makers BDMs and IT Decision Makers ITDMs within each customer to influence adoption. • Secure BDM ITDM intent to use of workloads. • Clearly define BDM ITDM business outcomes and build a high-quality success plan inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them. • Establish and run deployment and usage governance processes to increase deployment and usage velocity. • The CSM shall coordinate activities across customers partners engineering services and field roles needed to achieve healthy SPE consumption. • Represent the Voice of the Customer within Microsoft and document business value driven customer success stories and best practices. • Activate Microsoft sellers AE SSP when new sales opportunities Upsell or Cross Sell are generated through consumption engagements with BDM ITDM Qualifications. Requirement • Degree from a reputable higher institution of learning • 3-5 years of experience in consultative selling • Experience in consulting or presales experience in both is ideal • Ability to map the customer business process to product capability. • Experience in running governance of complex deployment and usage projects within large organizations. • Strong technical understanding of Microsoft 365 workloads. • Top notch executive engagement skills with an ability to establish trusted advisor relationships with business decision makers. Competitive Salary and Benefits available CVs can be sent to hr.bluegeanelimited@gmail.com on or before 21st November, 2019 |
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Mastercard Nigeria Recruitment For Manager, Technical Account Management / Client Support Representative At the Outsourced Company / Recruitment Officer
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