clubkonnect:
I am Oluwole from Abuja,I am quite surprise with this your experience because I have been transacting with clubkonnect for the past few years and I never regret I did...I even invited them for a seminar in my church almost a year ago now and that seminar really makes a great impact in the life of the other church members who were able to attend the seminar...clubkonnect platform has been a great source of income for most of them...I always appreciate the fact that I get to know about clubkonnect...Lot of people having great testimonies about them Nationwide...They are real and they are not scamm..Eraze the motive that they are scamm because I have been enjoying them for years now...

lanrefront1:
Why is naira land still allowing clubkonnect to do advertsiment on nairaland. This person has been defrauding people since since about 4 years now.

What the hell is wrong with Nairaland.

Does Nairaland now gives platform to a fraudsters? Or are they working together?

Seun:
We will investigate urgently

ibawon:
The question is that have they ever had an issue with clients and not REFUNDING even if they can't RESOLVE.
I work in customer relations and I see that clubconnect response time and handling is quite on par but can drastically be improved, because if it were to be OK this thread will not exist in the first place at all.
I'm trying them out for benefits of doubt as I trust busuyi44 judgement.
And at the end this thread may actually make them get more clients than loosing if they rectify their errors

Toma2:

U sure say no be you get that blog..

clubkonnect:
I am Oluwole from Abuja,I am quite surprise with this your experience because I have been transacting with clubkonnect for the past few years and I never regret I did...I even invited them for a seminar in my church almost a year ago now and that seminar really makes a great impact in the life of the other church members who were able to attend the seminar...clubkonnect platform has been a great source of income for most of them...I always appreciate the fact that I get to know about clubkonnect...Lot of people having great testimonies about them Nationwide...They are real and they are not scamm..Eraze the motive that they are scamm because I have been enjoying them for years now...

clubkonnect:
I am Oluwole from Abuja,I am quite surprise with this your experience because I have been transacting with clubkonnect for the past few years and I never regret I did...I even invited them for a seminar in my church almost a year ago now and that seminar really makes a great impact in the life of the other church members who were able to attend the seminar...clubkonnect platform has been a great source of income for most of them...I always appreciate the fact that I get to know about clubkonnect...Lot of people having great testimonies about them Nationwide...They are real and they are not scamm..Eraze the motive that they are scamm because I have been enjoying them for years now...

busuyi44:


Tnx to Covid 19 compulsory holiday I checked through Nairaland yesterday. I saw a lot of complaints about clubkonnect's customer service. They need to work on customer service department. Issue of delay in crediting customer's wallet after paying to their bank account is abound. Interswitch platform to top up ur wallet with ATM card, dy added to remove this delay didn't help, also littered with payment failure. Another problem is delay in getting value for ur money (data, airtime, cable TV subscription) after payment from ur clubkonnect wallet. Some of these complaints are beyond clubkonnect. They could be network issue or related . Things could still go south even when you tried ur best. For example Access bank debited me TWICE for a Visa card I did not apply for. It's over a month now Access bk hasn't refunded me despite regular feedbacks to them via email and Twitter. Atimes we experience dispense errors from various bank ATMachines. Yet we don't tag our banks s.c.a.m.m.e.r.s. Our online payment system in Nigeria sucks . Luckily for me I didn't experience any delay. Topping up was smooth and data I bought was sent instantly.

My advice to clubkonnect :

--- improvement in customer service, dy can make use of online channels like Twitter and Facebook messager. Issues will come because of our poor online payment system. Dy mustn't be abusive or provocative. Polite polite polite to customers. Customers too should give them time (48hrs window on weekdays and 72hrs for weekends ) to resolve issues. How dy handle issues can mar or make them. It is left to clubkonnect

--- Create a dedicated Nairaland thread where customers can come to logde complaints since most customers get their issues resolved on this platform.

Kenwood007:
hahaha damage control..... You have been patronising yourself without issues, it normal but remember to always logout and change moniker...

sauceEEP:

Clubkonnect i think you forgot to log out from your main account alternate switching gone wrong...

busuyi44:
Testing mode continue to clear doubt of Thomases.
I tried clubkonnect service today to renew my dstv Yanga package subscription. I topped up d wallet with 5k with ease, no delay. Then went on to renew my dstv subscription for N2482.50 (instead of N2500). Clubkonnect, ur android app doesn't v DStv Yanga listed, work on this. I used a browser for the DStv Yanga subscription. H/w, my viewing days v not increased despite next payment date is showing 8 June. Y clubkonnect? See d screenshots below b4 n after payment from my wallet.

In conclusion. My 2nd experience was smooth.

busuyi44:
Testing mode continue to clear doubt of Thomases.
I tried clubkonnect service today to renew my dstv Yanga package subscription. I topped up d wallet with 5k with ease, no delay. Then went on to renew my dstv subscription for N2482.50 (instead of N2500). Clubkonnect, ur android app doesn't v DStv Yanga listed, work on this. I used a browser for the DStv Yanga subscription. H/w, my viewing days v not increased despite next payment date is showing 8 June. Y clubkonnect? See d screenshots below b4 n after payment from my wallet.

In conclusion. My 2nd experience was smooth.

clubkonnect:
We are grateful for your patronage. Kindly, forward your IUC NUMBER so we can work on it to resolve the issue. Thank you for choosing CLUBKONNECT!!!

busuyi44:

Good omen

henryutd:
Which is the best?

lanrefront1:
Why is naira land still allowing clubkonnect to do advertsiment on nairaland. This person has been defrauding people since since about 4 years now.

What the hell is wrong with Nairaland.

Does Nairaland now gives platform to a fraudsters? Or are they working together?

lanrefront1:


Yes, he scammed me of five thousand about two years ago.

Then I went online and realised clubkonnect has been scamming people for years.

This one is just one example among several


https://www.nationfront.com.ng/broadcast/fraud-alert-clubkonnect-app/

Check the screenshot below

Preytor:
Club Konnect, I credited my wallet with 5k yesterday been the 23rd of April in the morning and it reflected, then in the evening, I also credited my wallet with another 5k but they told me that they can't credit the same amount in the same day, does that mean that my other 5k have gone, please credit my wallet for me. My login number is

guass:
I had a bad experience with Klubconnect.
Many of those giving positive comments above must be Klubconnect syndicate members that scammed me.
Klubconnect almost WRECK my business. They themselves know that they are in for vulnerable Nigerians.

busuyi44:


Give clubkonnect 2nd chance as I did. I v not heard of them until some1 opened dis thread. U can start small and see if dy will impress u. My experience so far is contrary to d negative feedbacks about them on Nairaland and Google Playstore , could it be that dy v improved on their services or just by chance??

How it is working for me?
1. Download their android app. U can use mobile browser too
2. Create your account with your phone number
3. Click on fund ur wallet on d app, enter the amount
4. There are 3 options for payment (flutterwave, ATM and bank transfer). I used bank transfer option for the two top Ups I did successfully so far without issue, no delay, no call or message to their customer service to help with the top up.(ensure u enter ur registered phone number as description or narration of d transfer)
5. Click on notification on d app to notify them after a successful transfer to their First bank account
6. Check back like 5 minutes later u will see dt ur wallet wld v b credited. That is from my experience.
7. U can then begin to use d money in ur wallet for payment. So far I v bought Mtn data and renewed my dstv subscription successfully. I will try airtime purchase later

Fruitfulmum:
I use them.They are not scam,But their customer service sucks.Like someone said earlier,we have dispense error with using our atms which we get refunds from our banks.I use atms on their site and when i dont get value i raise dispute and i get refunded.

So issues with data and airtime delivery is very minimal.Just payments.This could be attributed to the volume of their transactions.

I saw a comment on after paying to their account ,you notify with date of payment and et al


Lets also give them time for resolution of issues than jumping to conclusion.

I had an experience with one of my banks ,i did a mail to them there was an autogenerated mail that i would be responded to in 24hrs,i never got response until 3weeks after.It had to do with payments,but i never called them scam because iknow its difficult to manage humans .customer services.

Let clubkonnect work on its customer service...

busuyi44:


Give clubkonnect 2nd chance as I did. I v not heard of them until some1 opened dis thread. U can start small and see if dy will impress u. My experience so far is contrary to d negative feedbacks about them on Nairaland and Google Playstore , could it be that dy v improved on their services or just by chance??

How it is working for me?
1. Download their android app. U can use mobile browser too
2. Create your account with your phone number
3. Click on fund ur wallet on d app, enter the amount
4. There are 3 options for payment (flutterwave, ATM and bank transfer). I used bank transfer option for the two top Ups I did successfully so far without issue, no delay, no call or message to their customer service to help with the top up.(ensure u enter ur registered phone number as description or narration of d transfer)
5. Click on notification on d app to notify them after a successful transfer to their First bank account
6. Check back like 5 minutes later u will see dt ur wallet wld v b credited. That is from my experience.
7. U can then begin to use d money in ur wallet for payment. So far I v bought Mtn data and renewed my dstv subscription successfully. I will try airtime purchase later