With the rise in the cases of coronavirus around the world, especially in Nigeria, Governments have put out preventive measures to curb or reduce the spread.

One of such measures was to enforce a lockdown across the country. The lockdown prevented businesses from moving and carrying out their normal business activities.

The lockdown also forced customers to utilize online searches and medium to purchase essential commodities. The increase in the search and requests for these goods and services online spurred an overwhelming demand for customer service agents.

Organizations now see the need to hire more competent customer service agents to meet the demands of customers online.

If you are looking to get into the customer service space as a virtual agent, here are some essential duties to acquaint yourself with.

Read more: [Read more][/https://assisttohire.com/essential-duties-of-a-virtual-customer-assistant/]