Please my people I need ur help each time I make calls with my Infinix the light (LCD) goes off not until the call is ended it won't come up... What do I need to do..
NB... I have factory reset still the same

That's how it's supposed to be

Go and Google what they call proximity

Go to your phone settings, on the top of the screen type ''Proximity sensor'' it should bring the setting up, just disable it and it will stop happening.
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Proximity sensor turns off your screen when you are making a call yo save your battery and since your phone is likely to be placed on your ear, it offs the screen to prevent unauthorised pressing of keys from your body parts touching the screen. It is not a defect on your phone but a design.

johnson4nosa:
Please my people I need ur help each time I make calls with my Infinix the light (LCD) goes off not until the call is ended it won't come up... What do I need to do..
NB... I have factory reset still the same

Are you a newbie...


You even have to factory reset...

Where are you from

Do you have a screen guard installed on the phone, sometimes the screen guard disrupt the proximity sensor, remove the screen guard and install another one suited for the phone, talking from experience

SUPERPACK:
Go to your phone settings, on the top of the screen type ''Proximity sensor'' it should bring the setting up, just disable it and it will stop happening.
.
Proximity sensor turns off your screen when you are making a call yo save your battery and since your phone is likely to be placed on your ear, it offs the screen to prevent unauthorised pressing of keys from your body parts touching the screen. It is not a defect on your phone but a design.

Lawalmd:
Do you have a screen guard installed on the phone, sometimes the screen guard disrupt the proximity sensor, remove the screen guard and install another one suited for the phone, talking from experience

If these two people's advice didn't help, its likely a hardware problem, your phone must be disassembled to carry out one of:

1. Clear the proximity sensor of dust

2. Replace with a new one

Either way, the problem is with that sensor...

Isn't that how it is supposed to be?

Lawalmd:
Do you have a screen guard installed on the phone, sometimes the screen guard disrupt the proximity sensor, remove the screen guard and install another one suited for the phone, talking from experience

This work.
Just tried it now and it works.