Good afternoon, this an update to my earlier thread https://www.nairaland.com/6843257/uba-user-please-alert

My money has been refunded in full.

I don't have the luxury of time, so going to the banking hall for complaints wasn't feasible. I chatted them up on facebook, we dragged and dragged until my money was refunded this afternoon.

The excuse they gave me was that I made a transaction on POS on the 2nd of this month and I wasn't debited.
I had to drag with them...
Firstly I have never made any POS transaction in Ikeja, nor I've ever made any transaction of the debited amount on any POS and there's no possible way POS agent will release money to me without my account being debited.
I requested for the POS agent details and bank the debited amount went to.

I was waiting for reply for hours, I had to login into my Ibanking account to run a check on my transactions statement. On logging-in I saw my account balance with exact amount that was debited this morning, instantly I checked my balance using USSD code and it was same....

So guys, that was my experience...

Whatever security challenges they are having they should fix it as soon as possible. I'm not here to tarnish UBA reputation, but create awareness. In terms of security, I can boldly say UBA is leading.......................But for now, still take caution until the resolve their issues.

No pishure?

These banks should try and upgrade on their system security, most likely some of them ain't sincere. Just see the lame defence they're trying to put up that the op made a withdrawal from a pos.
Isn't it sad that the financial institutions we entrusted with our money are the ones robbing us? They don't wanna owe up for their gross misconduct instead they're shifting blames on their customers. If it were to be in a saner clime he would have sued their ass let them provide evidence of him withdrawing from a pos in Ikeja on the said date but we're in Nigeria were everything goes.

Candidlady:
No pishure?

Picture of what? My account statement or my conversation?

It seems banks are cloning ATM card of their customers.For uba to refund your money back the bank is the culprit.
If my GTB ATM card expires I will receive a text message from the bank to come for a new card without my consent.The bank will even tell me to continue using my old password.They will also debit me from my account without my consent.

Janella1