₦airaland Forum

Nduka193:
All,

We apologize for the recent delays in updating your warehouse. We are working hard to ensure even faster updates. Within the next 3 weeks, updates will be done within 6 hours from previous 24 hours. We will also be introding text alerts so you are more regularly updated on received items.

Again, apologies for the delays and you can be rest assured that all is been done to become the most efficient service to Nigeria.

Nduka Udeh
President / CEO - Shoptomydoor.

Sir, apology will be accepted only and when my item is entered into my warehouse. Direct your warehouse staff to
do the needful.
Infact let me give you my details:

USPS Tracking Number: 9405509699938655315395, UNIT NG42746.
I have emailed your office and attached the Ebay invoice twice yet nothing done.
Thank you.

Patrick007:
Service.. So Far So Good.. The Only Down Side with you guys, is this. Try To Upload ALL Packages Received At Your Dock into customers Warehouse Before 24hrs Max. It Would Help Ease the Mind of the Shopper when he/she knows the item he/she bought has been delivered to you guys safely

Has your warehouse been updated ?
Up till this moment, i'm yet to be updated. I resent the invoice, phoned their USA office, still
promised to look into it and that information had been passed to warehouse dept.
No doubt, i have missed the saturday shipping.

Nduka193:
Hello Henry,

Thanks for this. See my answers to this:

Point 1 - That has been implemented and customers get updates when shipment arrives. If they dont, then the warehouse personnel may have forgotten to activate the alert. Thanks for all your information on IT and web programming. Unfortunately, the same shoes do not fit all legs, and different companies have different approach.

Point 2 - There is no fluctuation in billing. You are billed based on your actual vs chargable weight and what you get as a quote is the same as you get when billed with the same weight and dimensions. The same quote system runs the amounts that you get on your invoice. Humans beings key in weights and dimensions and its possible for them to have made an error. When you notice this, the solution is simply send a mail or call and it will be handled within 24/48 hours. Resolution time will typically depend on the work load of a finite staff system but we typically strive to resolve issues within 24 hours.

Point 3 - The solution to this is what we have implemented and it so far works for 99% of our customers. When an invoice is uploaded, the right values are always entered 99.9% of the time. Is there a probability of an error occuring a second time, Yes. But definitely, we dont go around entering wrong values as we have nothing to gain from it. As insurance is based on actual declared value and purchase value, you will know if you have ever dealt with an insurance company that any deviation from declared and invoice values validates the insurance claim. So please understand that no one deliberately enteres wrong values.

On item names, you may know what you ordered. but when you have staffs dealing with over 10,000 different items on a weekly basis, do you think there is a probability for them to mistakenly call one thing another. Anyway, we receive so many different items and without invoice, its difficult at times to know what one ordered. These are just simple issues that are easily dealt with, best by chatting with us and pointing out the mistake right there for it to be easily corrected.

Point 4 - I beg to differ here. The system is designed to add the weights as items come in and we have run tests on it many times and seen it to be 100% accurate in summing weights. The only time an error like this will occur is again if there is a human error in the dimensions of one of the deliveries. We don't release a system without thorough tests. There is no need beating on the same issue over and over again. The main thing is that the error made initially was discovered when it was repackaged, and since it became smaller when repackaged, l think it shows that there was an initial error and obviously was not an attempt to inflate charges. Since this has been dealt with to your satisfaction, lets leave this and move on please.

Point 5 - I see you are one who is technologically savy and dont expect you to suggest for automation to make way for manual process. The system works automated as it allows us to handle over 3,000 packages that may contain over 50,000 items weekly. it remains like that as we have received well over 200 emails from other customers praising the speed of invoice generation using the automated system. While you have one view, we have views of 50,000 plus customers and will always go with what suits the majority.

All other suggestions have been noted and those we see fit will be implemented. Again, l stand on the point that you will return as a customer. Not because l am bragging but because of the statistics at our disposal. The key thing for now is that you had issues, they were dealt with, your initially wrong weights were corrected when it was manually packaged. At this stage we will close this chapter and wish you the best in your shopping and shipping endeavors.

As someone who has used us, you will notice that we always make changes and improvements on a regular basis. That has been our succes.. Listening to the voice of the customer and implementing the suggestions supported by "the many". While you may have your suggestions, others do have their too and we stand as judge to implement what majority prefer.

Again, Yes. I said go and try other companies, and l am even willing to recommend others that are in the same field should you need my recommendation. My view on service is that when you have done your best to be the best, you believe in your self and leave the rest to God. I am still confident that we will see you soon and back to Shoptomydoor.com

Best Regards,
Nduka Udeh.
President/CEO - Shoptomydoor.com

Hello Mr. Nduka,
Let me first commend you on how you handled the issues raised by Mr. Henry and how they can be resolved.
Personally, I registered as a customer this year 2015 having read some of the positive feedbacs and recommendations on NL and as Mr. Henry pointed out, the services I received from my two deliveries so far has been excellent. But I fear if the ladastical attitude of some of your staff will not hamper the smooth relashionship I'm currently having with your company.
To make my point, my item was delivered on Monday 3rd Aug, 2015 and up till this moment which is very unsuall has not been recorded into my warehouse. I sent an email which was replied 24hrs later requesting for my invoice which I did yet nothing done to my warehouse. I phoned your USA office promised of looking into it coupled with an email stating that necessary action will be taken. Now I cannot make the shipment for this week. What exactly is going on? Well I still believe in the company in addition to your previous explanations and hope you will quickly make amendments.
Thank you.

Patrick007:
Its Been 2 days my package got to you guys and yet to be loaded in my warehouse. UPS Tracking Number: 1ZWX29210322882415, UNIT NG49496. I have emailed you guys and attached the Amazon Receipt. Please I wish my warehouse loaded ASAP so i can meet up with Saturdays Shipment

I am experiencing exactly the same problem you are having now. First and foremost, I learnt about this company through this NL and had received items twice from them infact seemlessly, the service was excellent, shipping delivered as promised even tracking was excellent. Butl now my item which was delivered to their office since Monday 3rd August has since not yet been loaded to my warehouse, sent an email and replied requesting for the item's invoice which I did, phoned their USA office promised to look into it which I believe they will by the response I got from a lady named Hannah.
Overall, my experience so far with them have been a great one but hope necessary action is taken before Friday when i planned for the item to be shipped.

myhoodlink:
Well said. 1millon likes. Same way we see so many persons blaming GEJ for street roads not constructed in the States. Many still fail to differentiate between the various tiers of government. Imagine someone complaining of high store (shop) rent on GEJ or even imposition of a king on GEJ. May God help us o. God bless President GEJ and grant him wisdom to pilot the affairs of this country till 2019.

....buy 1GB MTN Data plan for N1,200 only. 30 days duration. Works in all devices (Andriod/iPhone, Phone or Modem). Also Convert Airtime to Cash (20% Processing Fee). Call: 08107873795. Thanks & God bless.

Ok I now know where you belong. Why should I buy data plan from enemy of progress? I HAVE DECIDED.
SAI BUHARI

The power supply in my area(Molade, Ibadan in Egbeda LGA) has become worst ever since the so called privatisation. Light only comes sometimes at midnight for only 2hrs and off again.

Muyesky: Well brother, we are still spending and maybe when we finish, I'll be able to give you the exact amount but i know that i have spent clese to 200k for all the plumbings and fittings so far

Well said. Thank you sir.

@Muyesky, Good job you are doing. More power to your elbow.
Can you please share with us how much you spent in all the plumbing materials
and the labour cost for the building. Thanks.

Whao SW on the move Proud to be Omo SW Ajumose gbogbo wa ni O.
God Bless Ogun(My State),Oyo State(Where i reside). God Bless Nigeria.
Please North take a clue. SE.......well i reserve my comments.

spyder880: N700 and N800 for plastering? That was in the old days, at least 2 years back. Right now each partition is plastered with an average of N1,200-N2000. Under the deck is around N3,500-N4000 and Labour is in the region of N2000 per day. Thats the reality of today in most places. Some masons can agree to do your house for N2,000 and pay the labourer himself.

Oga Spider, thank you for your candid suggestion. I thought as much hence my inquiry. Once again thank you for the clarification.

Dear Oga Spyder,
Nice work you are doing here. More grease to your elbow sir.
I need your technical expertise and advice concerning the plastering of my house (Duplex) in Ibadan.
In your previous advice on how to determine the charges on plastering by using the walls known as partition, you stated as follows in a normal 12x12 room that:
1. A partition ranges from =N=700.00 - =N=800.00
2. Decking =N=3,000.00 or counting of the planks and multiply the no. of planks by =N=350.00
Using this as a guide in my house of 12x12 a room with decking.
=N=800x4 = =N=3,200.00(4 walls)
Add =N=3,000.00 (Decking)
Labourer =N=1,200.00(normal charge in Ibadan)
Total =N=7,400.00 (Can anyone accept this charge?)
1. On average how many mason would do this room and how many days?
(a) Can 2 masons + labourer do it in 1 day?
(b) Can 2 masons + Labourer in 2 days
(c) Can 1 mason + labourer in 2 days which is preferable?
(d) Or never bother as long as agreement has been reached for the cost.
2. On average, how many bags of cement to do the 12x12 room (a) Plastering Decking (b) Walls and (c) Flooring

Thank you my Building Prof.

spyder880: You will provide all materials, sand, cement, water etc while the do the work and hang it. 4x4 window hood is N2500, smaller ones N1,500 while frontal pillars are N10-20k for long ones, ground to roof of duplex. However, these prices depend largely on the skill and expertise of the worker. The better ones charge higher.

Oga Spyder thank you for your prompt reply and detailed explanation on the subject matter. You didn't mention the likely charges on the arcs. Any likely amount ? Thank you sir,

Fellow NL, recently I requested for a quotation of a simple design on window hoods, dining arch and Pillars for my building (Duplex) located in Ibadan.
Thus the lists are as follows:
Window Hood (Big) (normal standard window size 4x4)24pcs @=N=3,200.00 = =N=76,800.00
Window Hood (Small) (Toilet windows) 6pcs @ =N=2,000.00 = =N=12,000.00
Arcs 4pcs @ =N=15,000.00 = =N=60,000.00
Big Pillars (located in front of the building) 2pcs @ =N=30,000.00 = =N=60,000.00 (These are long pillars)
TOTAL =N=208,800.00
In addition, 35bags of cement and 10tons of sharp sand (to be supplied by me)
The questions are
1. Is this quotation not outrageous?
2. I’m I suppose to supply the materials? (unlike POP men that charges with materials)
Please advice and kindly give the normal charges on window hoods, pillars and arcs if known. Thanks.

[quote author=love-tosin]I THINK YOU SHOULD STICK WITH YOUR TARGET ESTIMATE OF 800K TO AVOID ANY SURPRISES.TO GET A GOOD PLASTER,I DONT THINK 600K IS ANY WHERE CLOSE TO GET A GOOD PLASTER,I BUDGET #1M FOR MINE BUT AM HOPING ITS NOT MORE THAN 850K,ITS MORE TO AIM HIGHER AND FIND OUT ITS LOWER THAN OTHERWISE.
A LITTLE BREAKDOWN FOR YOU,

150 CEMENT @ 1700 = #262,500 (ACCORDING TO SPYDER,CHANCE IS,IT MIGHT BE MORE)
8 TRIPS PLASTER SAND @#25000 = #200,000
WORKMANSHIP LABOR #380,000 = #380,000 (VERY VERY GOOD PRICE,SEEN OTHERS QUOTE CLOSE TO 700K)
TOTAL = #842,500

THEN YOU THINK ABOUT OTHER EXPENSES LIKE WATER AND MINOR UNEXPECTED STUFF,WHICH EVER WAY YOU LOOK AT IT, DOUBT IF 600K WILL BE ENOUGH,I STAND TO BE CORRECTED THOUGH, GOODLUCK ALL THE SAME.[/quote]@Love-Tosin, Thank you for your great advise and particularly the analysis you made. It all makes my decisions better because l stand a better chance of not been cheated putting Oga Spider's analysis and yours into consideration. Thank you all.

spyder880: My quote for N450k for all plastering (including the parapet) was not a wise move. I have seen that I will struggle to do all that work with N550k-N580k. I am still asking my client to please upgrade the money as we are about to start plastering soon.
But on the cement need, I think 150 bags can complete everything about the plastering of that size of house.

[quote author=spyder880]Oga Spider, many thanks for your quick response. With your explanation,i strongly believe i should prepare my mind towards at least max. N600,000.00 for my project rather than the previous estimate of about N800,000.00.
I must go back to the drawing board with my bricklayer or look elsewhere for an alternative. Indeed you have made my day. Thank you and God Bless.

spyder880: It is called "partition" not dimension. A partition is usually 12ft of wall space. I pay N1500 per partition and pay N2000 for each partition if he will pay his server after the day. I have a plastering budget of N450,000 for this duplex on this thread, (all materials and labour, up and down plus pararet plastering.)I am still asking my Oga to upgrade the amount for us.any pictures for us?

Oga Spider, First and foremost, thank you for this thread. Personally, l have learnt a lot of things from you even though l'm a silent fan of yours. My question is, you quoted N450,000.00 for plastering including materials and labour for the duplex.Can you please estimate how many bags of cements to complete this job.
I asked this question because l'm currently on a project of this size(duplex) in Ibadan l was told to prepare for 200-250 bags of cement and N380,000,00 for labour. Thanks.

omobadan: I don't know what they see before making Ibadan one of 5 African cities to watch. But what a lot of Nigerians don't see when it comes to any Nigerian cities beside Lagos, Abuja, Port Harcourt is the enormous potential other States/Cities have. Ibadan, the sleeping giant of Africa is gradually waking up from her slumber. Do people actually think the Financial Times will just pluck any city from thin air? Ibadan is building secretly and if people think the aesthestics of the city right now is the reason why they're dismissing the report, then they don't know anything about their own country. Most of the negative response is from people who can't see past their noses. This should be treated as a bit of good news but what I see is silliness. Typical of Nigerians. Keep seeing brown roofs on your way to Lagos and when foreigners start making billions off you, you go dey complain. Open your eyes people!

Thanks you. You have said it all.

otunba 9ja: WE DEY BEG the oyo state commissioner of police...HIS BOYS ARE BACK ON THE STREET AND AT MOST MOTOR PARKS.....YOU WILL ALWAYS NOTICE THEM PARK BESIDE MOST MOTOR GARAGE HARASSING POOR COMMERCIAL DRIVERS AND OKADA RIDERS ESPECIALLY FROM 6.30PM UPWARD.....ORITA APERIN, CHALLENGE, ELEYELE B/STOP CLOSE TO THE POLICE HQ, MOKOLA ROUNDABOUT, IWO ROAD ETC.........NA BEG WE DEY BEG O.

I agree with you 100% Let me add to your observation, ASHI JUNCTION OPPOSITE AP FILLING STATION.

bristol201: @Spider880, First and foremost, may l say kudos for your eye opening thread
making most NL a proud landlord including my humble self. More grease to your elbow.
Kindly state how much you bought those plumbing materials(especially those photographed)
Tee and Elbow (Tiger 4"wink when next l'm purchasing them l must look out for those signs
showned. Thank you.


4" Tigergreen tee - N400 each
4" Tigergreen elbow (bend) N300 each

Thank you very much for your prompt answer.

@Spider880, First and foremost, may l say kudos for your eye opening thread
making most NL a proud landlord including my humble self. More grease to your elbow.
Kindly state how much you bought those plumbing materials(especially those photographed)
Tee and Elbow (Tiger 4") when next l'm purchasing them l must look out for those signs
showned. Thank you.

this is what i just learnt today;

a. vitamin A symbol is now freemason symbol grin
b. golden penny spaghetti spelt backwards means dangote spaghetti grin grin
c. flour mills in hausa means dangote group grin grin grin
d. aliko dangote killed JF Kennedy grin grin grin grin

part of 1001 reasons why nairaland is the place to learn!

14 Likes

Meeeeen this hilarious.

Truely the budget is tight. But i believe God will see you through.
Goodluck and More grease to your elbow most especially the knowledge
of building a house you imparted to many NL.

@NL1960, Thank you for your prompt response.

@NL1960, These are good doors.
Please can you tell us how much these doors are ?
Thank you.

Yes its fantastic. Continue with the good work.
More Grease to your elbow.

Seconded.

@Lamide Ojo, Got your mail. Thanks.

lamide ojo: DAMACHE DOORS

Lekki showroom: Alpha plaza, Km 17 lekki Epe expressway Igbo-efon (beside UNITY bank)

Mainland showroom:Express Plaza 22 CMD avenue Magodo.

Ajah showroom: Pearl plaza, Km 23 lekki epe expressway Ajah ( Beside Diamond bank)

Thanks!

lamide ojo: DAMACHE DOORS

Lekki showroom: Alpha plaza, Km 17 lekki Epe expressway Igbo-efon (beside UNITY bank)

Mainland showroom:Express Plaza 22 CMD avenue Magodo.

Ajah showroom: Pearl plaza, Km 23 lekki epe expressway Ajah ( Beside Diamond bank)

Thanks!

lamide ojo: DAMACHE DOORS

Lekki showroom: Alpha plaza, Km 17 lekki Epe expressway Igbo-efon (beside UNITY bank)

Mainland showroom:Express Plaza 22 CMD avenue Magodo.

Ajah showroom: Pearl plaza, Km 23 lekki epe expressway Ajah ( Beside Diamond bank)

Thanks!

@ Lamide Ojo, kindly e-mail me your prices including installation in Ibadan. e-mail add: jideogunbanjo2005@yahoo.co.uk

spyder880:
^^^ bros, you no try o, you just abandon us here to enjoy in China, wetin you buy for your man na?

Thanks for the comments, I will detail all the materials used when I have more time today. As for that gutter balcony design, the carpenter is taking N25k to do the whole outer works, the porch and the pillars outside, the gutter designs on top and few other things.

@Am Alone , You are most welcome. Please let us see the update of your house. I personally missed your contributions.
@Spider, how was your weekend ? I'm here again to get more lessons from your great school. More grease to your elbow.
I'm still waiting for your reply as regard my question on the no of iron rods used for this project looking at the picture of this fine decking and fantastic work of the iron bender, how many tons of iron rods used. Thank you again.

Dear Mr. Spider.
You are doing a great job. More grease to your elbow.
No doubt l'm really learning a lot of things from this thread even though
l have been a quite member of your students.
My question is from the picture of the decking and the list of no of iron rods bought
12mm = 130pcs
16mm = 29pcs
10mm = 80pcs etc.
If l'm not mistaken, could these be the iron rods listed for all the decking in the picture ?
If not, kindly tell us how many tons exactly you used for we your students for reference purposes and
for our future projects.
Thanks.