cruzydal:
this bank is the worst in terms of services .. the mobile app is the worst , their atms dont dispense cash and it gives enough dispense error ..
i too hate the bank ..

You think they are the worst, I think you've not tried other banks where you queue for hours just cos they have too much customers they can't handle and you can't dare use their internet banking cos you can't be sure of successful transaction. Banks services ain't the same to all customers though. I have good testimonies of Ecobank services especially the mobile app. Those who use EcobankPay will also tell you it's a revolution in the industry and it delivers.

Ecobank Nigeria, has disclosed plans to bring banking operations closer to Nigerian neighborhoods by expanding its agent banking locations to 50,000 before the end of 2019.

Managing director of the bank, Mr. Patrick Akinwuntan, who disclosed this during a media chat with journalists in Lagos, explained that the move is in line with the vision of the Pan African Bank to ensure the financial inclusion of all Nigerians.

According to him, the bank has 400 physical locations in Nigeria, and the aim is to let every household have access to Ecobank services “We have presence in every state in Nigeria. We have a customer base of 9 million in Nigeria, with 400 branches. More interestingly, more than 4,000 agency locations known as Ecobank Xpress point which is our approach to bringing banking to every neighborhood.

“Our ambition is to have 50,000 of such locations this year such that in every neighbourhood you can access Ecobank Xpress point to do cash deposit, withdrawal and actually make it more convenient for customers to open an account, get an instant card and participate in financial economy. Across the group, we have about 4,000 ATMs. In Nigeria we have 2,000 ATMs and we are still expanding the ATM network,” he said.

Speaking on the contribution of Ecobank to Nigerian and African economy, Akinwuntan said the bank has recorded many firsts in the banking industry revolution and introduction of EcobankPay is one of them.

He said, “we have introduced EcobankPay which has brought together all three QR codes available in the country on one platform. EcobankPay accepts and make payment with Masterpass, Mvisa and Mcash. You can have 100 QR codes at no additional cost. You don't require different number, just one number and you are able to transact. We bringing this digital solution into the economy will enable small businesses to participate more effectively, enables faster savings, reduces risk of insecurity.”

Akinwuntan added that Ecobank will be bringing message of the combination of its POS, EcobankPay, Express Point, ATMs, Ecobank Omni, and Ecobank Omni light to markets and households to enable people interact with the products.

A leading dealer of used phones in Nigeria Aweskim technology recently signed a deal with leading mobile retail giant SLOT to be its official Trade-In partner. The company has also been working in partnership with Apple since 2015 as an official retail partner for used phones.

The company became an official retail partner for used phones for Apple in 2015. Aweskim technology recently commenced the trade in and buy back scheme, which allows customers trade in old phones for a new device at any SLOT store..

According to the managing director of the company Mr. Paul Oloruntobi Oluwatosin, “We started trading on certified used Apple devices exclusively in 2015, prior to that we sold Apple and Blackberry devices. . As soon as a new Apple phone is launched, Aweskim device would be amongst the first to shelf the product , we pride ourselves in the fact that our brand has consistently been amongst the first to deliver the new Iphones as soon as they are launched in the Nigerian market. After, Blackberry closed shop, we started dealing solely on apple devices. 100%.

“Our unique partnership with Apple and certain manufacturers of android phones have made us unique and exceptional as far as the selling of used phones are concerned. All our phones are directly purchased from the authorised manufacturers of the phone, we do not source for phones from Nigeria.. Sometimes, we are contacted by manufacturers- Apple included- to buy out stock, we also directly deal with certain wholesalers who purchase their products directly from Apple. This is to avoid purchasing badly used, damaged or stolen phones”. He explained.

“For those who are only interested in selling off their devices, we ensure they come with the phone’s box and a receipt: when the receipt isn’t available, the customer is required to write an undertaken and attach a copy of a valid ID card, all these measures are put in place to ensure that only quality goods are bought and sold. ” he clarified.

Aweskim technology, recently opened a store in Abuja so that Abuja customers can benefit from their services of selling good and reliable used phones. The company plans to extend to other 35 states of the country as soon as possible.

Managing Director, Ecobank Nigeria, Patrick Akinwuntan has reaffirmed the bank’s commitment to the use its wide and versatile digital capacity to transform the entire value chain for micro, small and medium enterprises (MSMEs) in Nigeria.

This according to him would engender more activities in the sub sector leading to the overall growth of the economy. Akinwuntan disclosed that it was part of the overall strategy of the Ecobank Group to deploy its products with digital appeal to support business development. He listed some of these products to include Omnilite, EcobankPay. It should be recalled that Ecobank is also providing Xpresspoints – which is agency banking in your neighbourhood.



“Omnilite is an Ecobank internet banking platform that allows entrepreneurs perform transactions, payments over the Internet through the Bank’s secure website. With Omni Lite, customers have easy access to their account(s) from anywhere in the world; Online real-time account monitoring facility; Convenience of conducting banking transactions from comfort of home/office; Secured online transactions; Easy Access to bank information and products; Effective, cheaper and easier way for our customers to communicate with the bank on a 24/7 basis”, he stated.



Speaking on the EcobankPay, Mr Akinwuntan said “EcobankPay, is a digital QR code that enables payments using the mobile phone, without the need for a plastic card. It is really veryconvenient as it is a one stop platform of Ecobank across 33 countries in Africa. The uniqueness of our EcobankPay is that it has MasterPass, MVisa and Mcash options with a single merchant identity for each customer to transact across the three platforms.

'Our merchants on EcobankPay have a QR code that accepts all the three. Therefore, if the person that wishes to buy goods from you is coming from a bank that has MVisa, or Mastercard or Mcash, the same QRcode would accept your funds and vice versa. That creates interoperability and convenience for the merchants and as you know, the QRcode is much cheaper than having a point of sale (PoS). It also provides immediate credit to your bank account and not a day after as is on other acceptance platforms. Our products assist entrepreneurs achieve their goals whether it be payments or collections with more ease. We have the payment platform; we have e-portals that would transform the SMEs in Nigeria.”

Mr Akinwuntan, who also spoke on the need to support and grow the intellectual economy, pointed out that Nigeria is gradually becoming a major hub in Africa on intellectual economy with the influx of Fin-tech companies and social media channels.

He noted that Ecobank is already partnering with them to offer banking services. “As you know if you look at the intellectual economy, Nigeria is becoming a major hub in Africa. We had Facebook come here to see what was going on, and a number of Fin-tech companies becoming major players globally, attracting investments for the big IT companies and startups.

"Ecobank is seeking to become the partner that provides the banking services for the intellectuals and the economic growth that they are fostering. We partner with Fin-techs, we do not compete with them, we understand that they have their value and we now have a digital platform that makes us the platform of choice and we have physical locations that guarantee distribution to the last mile," he said.

Ecobank Nigeria has called on its customers to avail themselves the services of its Xpress Point across the country, during weekends.

Xpress Point is a unique type of agency banking that allows customers to access basic banking services even after regular banking hours.The bank’s Executive Director, Consumer Banking, Carol Oyedeji, said the service was designed to ensure members of the public carry out their financial transactions such as deposits, withdrawals and account opening at the outlets, stressing that it was part of the bank’s distribution strategy to take banking service right to the door-step of the customer.

“Ecobank Xpress points are to complement our digital channels. They are essentially targeted at providing our customers, the unbanked and underbanked the opportunity to access banking services through retail outlets, fuel service stations, neighbourhood shops and other convenient places across the country.

“They are a fantastic option on all weekends and public holidays when conventional banks usually close their doors. We wish to encourage our customers to explore this opportunity during this Yuletide season,” she said.

She explained that the service is an aspect of agency banking, in line with the financial inclusion strategy of the Central Bank of Nigeria (CBN), adding that it is in furtherance of the Ecobank’s vision of building a Pan African Banking Institution that contributes to the economic development and financial Integration of Africa.

Ecobank Nigeria Limited has stated that Ecobankpay, a special merchant QR Code product of the pan African bank, has continued to enable customers make seamless payment for goods and services across the three major payment platforms without the use of plastic cards.

The uniqueness of the app according to the bank is that it has MasterPass, MVisa and Mcash embedded in the merchant identity QR Code.

Speaking on the accessibility of Ecobankpay QR Code, Ecobank Head of Commercial Banking, Rotimi Morohunfola, explained that “if the person that wishes to buy goods from you is coming from a bank that has MVisa and wishes to pay, the same QRcode would accept an MVisa payment and vice versa. That creates interoperability and convenience for the merchants and as you know, the QRcode is much cheaper than having a point of sale (PoS)".

For the merchants he said “the beauty of the Ecobankpay is in the cost of setting up, as the shop owner simply prints the QR code on a paper and can stick it anywhere and do not run any risks. It is convenient and the mobile app is ubiquitous, it allows you 24/7 access, it is affordable and for every Nigerian. As a merchant on EcobankPay, you automatically have a QR code that accepts all the three payment platforms - MasterPass, MVisa and Mcash-.

It would be recalled that shoppers who used the Ecobankpay QR Code were treated to special discount transactions at selected shops in Lagos, Abuja, Port Harcourt and Aba during the festive period.

EcobankPay QR offering, or Unstructured Supplementary Service Data (USSD) -a one stop platform across 33 countries in Africa where Ecobank is present- allows customers, of any bank in Nigeria or beyond, to make payments for goods and services, using their mobile banking app to Scan+Pay with MasterPass, Visa or mCash as the means of payment. mCash allows merchants to receive payments from their customers on one single Merchant Terminal ID for both Scan+Pay and USSD through the Nigeria Inter-Bank Settlement System (NIBSS) mCash service by dialing *402#.

Slimdoug:
Since this morning, I've been dumbfounded by the total lack of class by Ecobank Nigeria. I mean, I've operated accounts with several banks in the country, but my experience with this one just gets me dazed every time I think about it.

If it was not because I live and work at a location where Ecobank is the closest bank and ATM by proximity, and my need to move cash easily, I wouldn't have dreamt of even visiting the bank not to talk of opening an account with them. So, on a fateful day, I visited the branch and made enquiries about opening a savings account. I was directed to the Account opening section where I met just one person, a woman, who gave me the list of requirements needed to open the account. So, I dashed out the bank, homewards, got the requirements and then back to the bank in just about 30 minutes. The time reads 1:52pm. I went straight to the account opening section to continue the process, but there was no one there. Went back to the customer care to ask about the account opening manager's whereabouts, but was told to wait because she went for a break.

So, there I sat. Patiently. Waiting for the woman to return from her break. Waited some 40 minutes more and asked the customer care again. This time was told to still wait, but rather harshly. I could have been at work, but I kept my calm still. Waited some more and the time reads 3:15pm. Again, I asked the customer care about the woman's whereabouts, but this time, they were fed up and started to ignore me. Note that this is me with my money coming to open an account that will obviously profit the bank and pay its staffs, but no one in this bank seem to have the required nous to deal with customers appropriately. Heck, the account opening section of the bank; a department that is meant to bring more business to the bank has no staff to attend to individuals and businesses willing to trust the bank with their money!

By this time, I knew I wouldn't be able to get back to work. The time was already reading quarter to four and the customer care reps couldn't care less. I went out of the bank, talked to the security and asked him about the account opening manager's whereabouts. The security helped searched for the woman who supposedly went on a break, but to no avail. By this time, I had already searched twitter for Ecobank customer care Whatsapp number and sent them a message on Whatsapp about the issue I'm having at one of their branches. No response. The security man came back and told me bluntly that the woman had gone for marketing. Hey!

Ok, what do we do now? I don't think I would have the time to come to this bank again o. The security man then offered to let the customer care reps know that the woman in charge of account opening had stepped out for marketing. They then printed out an account opening form, which I filled and then left the bank.

Fast forward to 5 days later, I got a response from Ecobank's Whatsapp number asking how they could help me. this is 5 days after sending them a message. Talk of more classlessness. You wouldn't imagine how baffled I was. I deleted the message with no response since I didn't need it any more. Then 2 days later, I got a call from the bank. That is, 7 days after filling an account opening form. 7 days. And surprisingly, they weren't even calling me to let me know that my account was active. They were calling to ask for directions to my house for inspection. Boom! I gave up.


Then 3 days later which was last Friday(10 days after filling their account opening form), I got an sms congratulating me about my shiny new account with ecobank! Welcome to Ecobank, the Pan African Bank ! And that was quickly followed by a call on Tuesday asking me to deposit money into the new account. I promised I would deposit some cash on Wednesday, but couldn't go to the bank due to some busyness. But alas, this morning, being Thursday, I got a call again from the same Ecobank, but this time with a full dose of complete classlessness. The caller was threatening to close my account if I didn't deposit some money in it ASAP. And this is just 4 business days after getting a message that the account was now active. Seriously, I don't know what to feel right now because I'm beyond shocked as well as amused by this total lack of organisation and classlessness by Ecobank. Guess I'll have to stay away for now.

I can understand you dilemma here. This is too serious to be happening in modern banking. However, this sort of experience is not limited to a bank in Nigeria. If you ask around, you will hear different tales from different customers of different banks. I however suggest you make an official complaint to Ecobank via the ombudsman 01-2260450, 07005000000 or chat them up on their twitter handle @ecobank_nigeria

This is very nice as i can relate with the person that quoted above me.....Tantalizers can surpass TFC and co.

Tunukeobi:

Tantalizers, one of the leading brands in the nation’s Quick Service Restaurant sector, says its expansion program is fully on course as many towns in the country have been identified for new restaurant locations soon.
In pursuance of this business resolve, Tantalizers has opened a new outlet in Ikare Akoko, Ondo State, bringing the brand’s number of outlets to over 60 across the country.

While speaking during the official opening of the new outlet located within the Forte Oil Filling Station Complex along Ikare-Arigidi-Akoko road, Deputy Managing Director of Tantalizers Plc, Mr. Gbolahan Labinjo, encouraged Nigerians to be a part of the brand’s growing franchise program.

He said the new outlet was opened in response to the desires of consumers in Ikare Akoko and environs for a qualitative QSR outlet that would serve and excite consumers in the entire Akoko area of Ondo state including Akungba, Oba and Arigidi.

Mr. Labinjo further stated that the new outlet would offer all Tantalizers product offerings including popular local favourites.
Tantalizers, a wholly indigenous QSR company is the only quoted company in its category on the Nigerian Stock Exchange and presently has over 60 outlets in the country.

The QSR is a one-stop restaurant brand that offers a wide variety of products and services including ‘local favourites’ which are the meals of the locality where each restaurant is located.

chineji:
I have been trying to no avail for the past one week to pay money to my facebook ad account with my ecobank mastercard but the transaction keeps on declining. I have mailed the bank and they are saying its a DCC issue. Is anyone else having the same issues with ecobank

Actually, there is a news about Ecobank's partnership with facebook to use Mastercard for digital payment on Facebook messenger platform. And the story I read is that Mastercard will pilot the scheme with Nigeria but it will start in May. Here is the link to the story. http://punchng.com/ecobank-partners-facebook-mastercard-to-enhance-digital-payments/

WIZGUY69:
This group of criminals parading themselves as a commercial Bank decided to go offline (no network) since Friday, without due notice or warning. Even up till Saturday no word from the customer services (they don't even have any). I've nothing on me to execute my daily task/project. They decided to leave I and other customers stranded.
Since there's nothing left to rely on, I decided to trek from Victoria Island to surulere.
What annoyed me the most are
1. The reason(s) why they don't always send
Warning messages to customers so as to get them prepared. For a company as big as that. Even smaller microfinance bank don't behave like that.

2. What is taking them long to go fix the issue of no network. Over 48 hours and still counting. Even if they want to bring expatriate from Iceland, they would have gotten to Nigeria.

Finally, please my fellow Nigerian, if you love your self and you wish good for your self.
Don't ever consider Ecobank as an option to save money.
They decided to spoil my weekend, Reputation and most especially my birthday.
Been using the Bank for years, and I've not noticed any improvement whatsoever, rather they are going from bad to worse

The question now is which bank is safe from this type of crisis? I don't know if you use any other bank apart from Ecobank. But if you do, you would agree with me that the problem is across board. However, while this network issue lasted, it was I was able to use Ecobank's atm on Saturday evening. I would advice we try other service options like internet banking and mobile apps whenever there's service problems because we have these options to help out in such situations.

Madlin:



Many thanks "PoliticalWatch" these people do not understand, the bank isnt closing and they are not laying off any staff. Ecobank is one of the Strategic important Banks and they have made full loans provision assuring shareholders of robust future earnings. so why would you guyz start making panic rumours which is not true.

yeah, you are so right, i think Nigerian just like creating panics from every situations. Ecobank is fully in operations and every account is and still be highly intact. Ecobank is working so hard to increase efficiency to make sure that their customers are always happy. Here are some links that shows their future plans for their customers.
http://www.airwavesreport.com/index.php/business/item/789-ecobank-group-sustains-resilience-in-2016-assures-shareholders-of-robust-future-earnings http://www.brandcrunch.com.ng/2017/04/19/ecobank-group-makes-full-loans-provision-promises-robust-future-earnings-shareholders/ and http://dailytimes.ng/business/ecobank-sustains-resilience-2016-makes-full-loans-provision-assures-shareholders-robust-future-earnings/

You can call Ecobank to get that info via 01-2260450 or whatsapp them on 08087603717

chiboy11:
I really need help in sending money to Benin republic, EcoBank stoped working along time, so if you can or know ow i can then you got your self a 10000Naira free.


wasapp or call .thanks 08122079530

well the network issue no reach my branch sha @nkpommpko, if you're still havinn issues you can call Ecobank Ombudsman 01-2260450 for help because na life and death matter you dey talk abt so ooo

nkpommpko:
I have been in Ecobank Abuja jabi branch since morning, and they tell me no network , I can't use my withdrawal booklet when you post the money can't get tothe receiver, and all the are doing is jisting with themselves and collecting money from people and pilling the money.
There is no remorse and people are stranded. They are telling us to leave the banking hall.
No remorse, no explanation, not even a chair to sit down. One just stepped out to eat mama put, as she put it.


The
The masses are really suffering.
Some here needs money, because he needs to pay for hospital bill before his wife is operated on, if she dies, who takes the fall.
Please I Beg this well meaning government should look into the kind of treatment meted on the poor masses, the times are hard we can't take this any longer. What's your experience where you are, who is going to pay for this. Its time to start dragging this banks to court.

Indications have emerged that the recent re-alignment that affected some senior staff at Ecobank Nigeria was in furtherance of a market repositioning exercise designed to strengthen the bank’s business across all markets where it operates.
Market feelers indicate that for a banking group that grossed over N315 billion in revenue and over N78billion in pre-tax profit in the third quarter of 2015, the Ecobank Group is on a growth trajectory. As at today, Ecobank remains one of Nigeria’s strongest financial institutions.
An industry analyst opined that the Bank appears to be putting more focus on cost efficiency and investment in key initiatives in its Transaction banking, Cards, and eBanking businesses, while also continuing to simplify its operations to better serve customers which will put the bank ahead of the competition.
Meanwhile, a source from within the bank says the recent restructuring came after a review of senior staff bench strength and industry standards. The source also revealed that it became necessary for the Bank to realign its work force for better efficiency in line with best practice.
Ecobank is said to have realigned certain roles bank wide and those who were affected by the exercise were adequately compensated.
The bank only recently promoted 300 staff, representing 10 per cent of the employees based on the bank’s commitment to recognizing and rewarding excellence and exceptional performance. The promoted staff cut across all cadres of the workforce. He added that the Bank has also commenced a selection process of converting qualified non-core staff to permanent staff, in line with the Bank’s commitment to develop and grow talent by providing them with career paths that give them access to higher responsibilities.

PM News is too credible for this type of empty story. It would have done them greater good to survey all the Banks and other major private sector employers if they want to convince people that non-devaluation of the naira is impacting negatively on businesses. Saying Ecobank sack 50 staff to prove it cannot stay afloat because revenue to the bank has trimmed is weak, at best. Yes, it is true that the economy is in a mess, but we don’t have to downgrade or black mail any organisation’s sound business principle to prove the point that president Buhari has no grip of the economy.

kokoba8818:
https://www.nairaland.com/2912580/ecobank-hands-over-3-fraudulent

reading through the stories, it is clear that fraud and malpractices will continue to plague the Nigerian banking sector. only a few banks will continue to work hard to expose the thieves in-house. Ecobank should continue to purge itself of such fraudulent staff.

Nigerian banks and the police force must work more together if we are serious about curbing financial frauds. Most of the frauds in the banking system are done by insiders and only the banks themselves can discover and expose them. The police can then speedily conduct prosecution for the sinners to meet their waterloo.

obasiken:
Just went to Ecobank to do a transaction today. They did not open for business. I heard same thing happend all over the federation. Has the bank collapsed? Or is this as a result of TSA?

Ecobank is not distressed neither have they collapsed

jst call 012260450 for easy way out

This BVN has really caused a whole lot in the banking sector lately with complains coming from every where, well as for me, i was so fortunate at Ecobank Gbagada branch. i was able to do my register witout much issue because i started by calling ECOBANK OMBUDSMAN 01-2260450. pls try call them, your problems will b solved in no time.