₦airaland Forum

please help me review the following jd and confirm if it matches 2171

Roles and Responsibilities
• Ensure Integrity in managing subscriber data/information.
• Ensure full optimization, coaching and development of team members, including planning and executing team building activity.
• Work with the wider customer experience and commercial teams to establish Voice of the Customer Program to share learning's/ updates with the wider business.
• Identification of Customer Experience Improvement actions/initiatives/ customer pain points and associated business plans and benefit cases.
• Mapping of existing and new customer journeys against agreed methodology-e.g. CLF
• Identify and facilitate support aids to achieve prompt realization of service level targets
• Ensure full integration of clients’ needs with the overall service delivery practices
• Develop and use integrated reporting to drive insight and action. Present integrated findings to senior management. .
• Facilitate collaborative activities that enable branded customer care/experience – use regional /national forums such as Engine Room and other team and regional meetings.
• Analyze information, interrogate and interpret data relating to business performance - ensuring a consistent approach to measuring Customer Experience is developed.
• Participate in development and deployment of commercial strategies to foster consumer brand loyalty.
• Effectively execute stated policies and procedures in respect of quality and performance management.
• Prepare and manage process document for online recruitment to ensure maintenance of service delivery standards within the division
• Prepare and present reliable trend analysis to help determine focus areas and develop proactive approaches to faults management

@Newmum, if you are reading I sent you PM. Pls oblige me

Congrats on the new addition! Wow! Meanwhile I sent u PM. I will waiting patiently until when ur little one will give u breathing space. Congrats again

Newmum0615:
Newmum0519

thanks a mil

Topsmamen:
2281 is good.

Hello family, abeg i'm here again. kindly help me review the following and confirm if it matches NOC 2281.

• Responsible for assisting project teams with technical issues in the initiation and planning phases of the bleep standard Project Methodology (SDLC). These activities include the definition of needs, benefits and technical strategy, research & development within the project life cycle, technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions.
• Accountable for the following systems: Linux and Windows (both physical and virtual) systems that support LAN infrastructure; Linux, Windows and Application system that support security and email systems. Responsibilities on these systems include installation, engineering and provisioning, operations and support, maintenance and research and development.
• Analyzing system logs and identifying potential issues with computer systems.
• Introducing and integrating new technologies into existing Data Center environments.
• Performing routine audit of systems and software
• Performing backups
• Applying operating systems updates, patches and configuration changes
• Installing and configuring new hardware and software (e.g. database systems)
• Adding, removing or updating user account information, resetting password etc.
• Answering technical queries and dealing with often frustrated users.
• Responsibility for security
• Responsibility for documenting the configuration of systems
• Troubleshooting any reported problems
• System performance tuning
• Ensuring that the network infrastructure is up and running.

Topsmamen:
Validated. Your JD is user/systems/technical support-related, you're good to go with 2282.

Much appreciated. Thank you

Thanks so much. I appreciate

quote author=Topsmamen post=77773141]

Validated. Your JD is user/systems/technical support-related, you're good to go with 2282.[/quote]

Hello our NOC gurus. Kindly help me validate if the following JD aligns with my chosen NOC 2282 or if i should look elsewhere.

Consumer Operations Support:
• Backend query resolution using the CRM tool
• Continuous Frontline Empowerment to aid First Call Resolution
• Fault escalation / follow-up to Support Teams for resolution of queries that cannot be treated within the team.
• Query Analysis and Deep-Dive analysis to confirm root cause of queries arising
• Post-implementation Tests of Products and Services and liaison with support teams to ensure defective products and services are corrected and recommendations implemented
• Management and Support of Service Centers, Stores & Points, Virtual Teams, online team and Account Management Partners via Lyncs, email, phone and WhatsApp chatrooms.
• Conduct Monthly engagement meetings via various WhatsApp chatrooms created to ensure knowledge gap on products and services is bridged
• Management of the major chatrooms (Frontline, Online & Customer care) to provide support in terms of urgent query resolution and conduct bi-weekly knowledge share sessions
• Perform hands-on faults resolution activities on user hardware and software as well as installation and configuration requests to customer satisfaction – Customer visitation
• Research and development of network issues and new findings
• Problem Tracking and Root Cause Analysis of network issues.
• Provide Support for Product
o Participate in the new Product / Application Development Process
o Participate in User Acceptance test of New Product / Applications to ensure requirements meet up to expected standards

• Proactively communicate planned downtimes / restoration to the Frontline staff.
• Frontline support; Office tools development, application support, accesses etc.
• Generate relevant daily, weekly, monthly and yearly report.
• Proactively identify and resolve other customer related issues.
• Take action on feedback from Supervisor/Manager, ensuring continuous improvement in performance
• Facilitation various knowledge share Trainings organized in the Unit to bridge knowledge gap experienced by the frontline (Class room trainings)
• Liaison with the Legal team in resolving Legal Queries
• Extensive account reconciliation using CEM analytical tool to resolve customer queries satisfactorily
• Mailbox management to ensure all queries received via the various mailboxes listed are resolved
• Resolution of network queries / customer engagement via Nokia CEM tool / OWS to provide customer satisfaction
• Ensure Bulk SMS communication is sent to customers affected by network downtimes and restoration
• Regular customer engagement via Phone for query resolution and deep dive analysis

please would you enlighten me more. is the exam multiple questions?

ladymarshall:
The IT certification by British Computer society. Check Sthill5 posts

https://www.nairaland.com/5031893/canadian-express-entry-federal-skilled/86#76329998

https://www.nairaland.com/5031893/canadian-express-entry-federal-skilled/107#76435619

Congrats sis. I've been waiting for this news since you shared your interview experience. Your new land will favour you. Go and prosper!!

SkyWalk12:
Guess who got her PPR? Izzz meeeeeeee. God has freed me from Accra visa office!!! Story loading tomorrow after I drop passport.

mmaryam:
@riversides2003, hi, please for a slickline engineer.... which is the better city, Calgary or fortmcmurray?

@riversides2003, equally sent u PM. Kindly respond

[quote author=VFUSION post=71350643]ITS PPR MAKE UNA HELP ME THANK GOD.

Congrats

hello kenkelewu, does the time frame include sending of money order, sending of application and receipt of the processed passport

kenkelewu:
DIY Expedited Naija Visa II:

I applied for my baby's on a Tues and got it back on Fri.
Avoid the embassies where these agents work, cos your application will be under the pile.
From reviews, use Washington DC and NY
Times are hard, let's not waste money on what we can do ourselves.
Note that weekends and holidays will increase processing times, even if you expedite the processing

I'm travelling on 13th May, would sterling give me PTA by next week? which of the branches in Ikoyi? pls respond to my PM

AsiwajuAfo001:
Not sure of other branches but you can get here in ikoyi. Just helped a Customer few hours ago. Do you have an account with sterling bank?

asikiye:
Sometimes, it's not the CBP officers but the custom officers in agriculture who make you miserable and send you back to the immigration to deport you. My first experience was at Houston back in 2013, i had scaled through the immigration in less than 3 minutes and on to agriculture where this crazy white lady decided to leave the food she was supposed to see to go through all my documents. Guess what? That was the time when lying was in vogue to get through CBP and i didn't know better better because that is whati had been advised by others who went before me. I recently found out about this thread. I lied through my teeth to get through immigration and the customs woman said she knew i had come to give birth and use tax payers money. She recommended me for deportation o. i spent 7 more gruelling hours with the immigration unattended to with many others. When my turn came and i was called, i just told the truth that i wasn't just there for vacation but also to have my baby. I was with all my documents to prove i could pay my bills, plus cash and cards. It didn't take them 5 minutes to free me.
I stayed in Houston for 4 months, had my baby, paid my bills and came home. Who wan stay America sef? That child just turned 3 a few days ago.
Morale of the story is be ready with your burden of proof(then i didn't even know what that was) AND say the truth. You will not be turned back. Gearing up for another trip to Houston in a few months. This exchange rate is really giving me headache and lack of BTA too. Biko who knows if WHMC accepts Form A?

WHMC does not accept wired but some of their doctors do

@omodadi

I'm interested. Pls pm me