Racing:
I didn't expect the withdrawal to be delayed for whole 24 hrs. I expected a swift response since it wasnt funding i made. Really wanted to use that money for something yesterday but alas it didn't happen. As I'm writing now ,still haven't gotten any alert from my bank. I don't like this delay one bit.

Your account must have been credited by now. Withdrawal can take 24hrs!

Zealoy:
And how long will it take before I get my bitcoin after purchasing?

Normally, funding are done instantly after confirmation and verification of deposit BUT this may not hold whenever there is a scarcity or low reserve. Status of service are posted at the funding page for customer to see.

Zealoy:
I've done that since yesterday but no reply and I need to buy d bitcoin urgently pls u people should do something about that

We will check this when our staff resume y 10am.

Zealoy:
Pls how can I verify my mobile number on ur site I've tried but d verification code it's not coming

Hi, we have an option for manual verification of mobile.

Kindly send SMS containing your registered email address and date of birth to 0905 463 5709 to have your phone number verified.

NOTICE: SMS must be sent from the mobile you want to verify.

Racing:
I sold $50 skrill to instantgold since morning with transaction ID 241731 up till this moment my bank account have not been credited. I don't know what's wrong. Sent some mails yet no reply. Please attend to it instantgold.

As I can see, your transaction is marked RECEIVED already. This means that your cash will arrive in your bank account soon.

oyinloye:
Good evening Instantgold.ng. I bought $20 Pm from you on 02/10/2016 and up till today my account is yet to be credited. I paid into your GT

bank account. I have sent several mails to you at support@instantgold.ng which you asked me to provide payment details which i did but since

then, there's no response from you. My transaction Ref No is 240269.

Date: 02-Oct 2016 23:35
Transaction Ref: 240269
Desc: Cash
Partner: BTC
Partner Ac No: 1NZAZTrNmWMFzoTnfXgDpnZSAPKuUcb4P1
Amount in usd: $20.00
Expected Deposit: =N=10,550.00
Status: PENDING

I confirmed from your conversation with my colleague, your response to the question raised concerning your deposit. I have placed a special memo on this transaction and she will look into it by 10am today. Sorry for this delay...

debbywealth:
Good morning Instantgold.ng. I bought $30 Pm from you and it's 24hrs. Please can my account be credited. I paid into your Zenith bank account. My Ref No is 240982. Thank you

We do not receive a payment with the specified reference number. It is possible your bank did not post with reference number. For urgent issues, please do get in touch using the contact details on our website.

Donpizzle:
Instantgold there has been a lot of delays recently from your company. I bought $26 from you yesterday and paid but am yet to be credited. I chatted with your customer care and was told you offer same day funding. What is happening, I need bitcoin urgently. Please look into it. Thanks

Here are screenshots of my account and payment.

The best place to lodge a complaint is by writing us through email or chat with us or call. We do not check this page everytime. I have informed the person in charge to check this and you will be contacted via email shortly.

Her response:
We do not receive a payment with the specified reference number. It is possible his bank did not post with reference number. We will trace the amount and name shortly. For urgent issues, please do get in touch using the contact details on our website.

Update:
Account funded.

QingQamal:
Please sent my bitcoin to you since yesterday, and no payment till now. Would like to know why the delay.
Transaction id: 240683

This transaction was COMPLETED several days ago.

Tourshaw:
Please I made a order of bitcoin worth of 50$ since morning and my account has not been credit
That is the screen shot of my account and the teller I used to pay

Sorry for the late response. AS I can see, the order was COMPLETED already.

gozzlin:


Hi. I have $35 skrill funds to sell. How much are you buying and how long will it take for you to credit my Nigerian bank account?

We are buying @ N410. We credit bank account within 6 - 24hrs max.

manitobor:
Guys I need a little help concerning Skrill. I just opened a skrill account to receive payment. I'd like to know if verification of the account or any other activity is required before the account can be used to receive payment. Do I need to fund it first? Thanks in advance for your help.

You can transact a cumulative/overall amount of USD 2802.75 without verification in Skrill.

domainOfficial:
How much are you buying skrill today's rate.
What's the maximum you can buy at a time.

We buy Skrill @ N430. You can sell up to $10,000 at once.

Neimar:
I want to buy bitcoins? how much do you sell?

We sell @ N525 today.

Olamlag:
need to fix all your phone numbers, if you are to be taken seriously. called all three none is going, how much do you buy skrill

That is strange....All our mobiles are fine and we are answering calls. We are buying Skrill at N400 per USD today.

najoe07:


here are screen shots. i can't fit shout please!!!

Thank you for the screenshot and I apologize for checking a wrong record. Your account is now funded.
https://blockchain.info/tx/8c9e1df148b0038663ebb5c50a27e093408fd5762f3bbf960d065216398b3322

NOTICE: Normally, funding are done instantly but at this time scarcity has hit the market, hence the delay. Note that this is a general issue affecting all exchangers but not to iGN alone. We are respected for supplying other exchangers so you can be sure if it is not available here, it cannot be found anywhere Thank you for your professional understanding in this regard and please accept our apology for the delay.

oyinloye:
The transfer was done from my GT account to your company's GT account, i made a complaint on the customers' feedback section on your site and i was contacted to provide the transaction reference number which was provided and i also sent the screen shot of my transaction history on InstantGold account and since then have not gotten any feedback till date.

Actually, we can only work on emails and phone calls. Details submitted via feedback form are not accessible to our support or sales. They are just to provide the service rating to the admin. Can you please send us a mail now and mention that you talk to me on Nairaland ? I will quickly check that and provide a feedback.

teenagetalks:
do you buy litecoin and dogecoin and at what rate

We do not deal in Litecoin or Dogecoin.

najoe07:
Instantgold it is past 48hrs that I paid for $46.10 worth of bitcoin with reference number 238596 yet my account is still pending. What is going on? The fund was transfered to you guys since on wednesday from my gtb via internet banking. So what could I have done wrong

Ref 238596 cannot be found in our record/database. Please provide a screenshot of this...

There is a general scarcity at this time for PM and BTC. This issue is not peculiar to us alone but to all the exchangers around and it is boldly written on the funding page on our website. Normally, funding are carried out instantly, but at this time, customers are advised to wait for 48hrs or request a refund at any time.

oyinloye:
I paid for the purchase of bitcoin into my account on 16/09/2016, but up to this very moment my account is yet to be credited. No mail or any explanation is given as to why the transaction is yet to be consumated. IGN what is really going on?

We do not have such long pending order in our system or perhaps you did not specify the reference number in your deposit/transfer to us which can let us know who actually made a deposit. Another issue may be that, you sent funds to us from a third-party bank account which we do not accept. Kindly write us to support[at]instantgold.ng

Sincerelyme:
@instagold

I have $8 in my payza to sell to you.

Minimum you can sell to us is $20.

Yomix20:
Please i made a transaction on sunday up till now i still dont have my account credited that very bad almost 48 hours now

It is boldly written on our website that funding are delayed for up to 48hrs working hours due to the current scarcity affecting every exchanger (not iGN alone). Sunday is never a working day.

JustCare:
Hello, how much bitcoin can #20000 fetch me both in usd and btc?

Hi, this will be 0.77 BTC. Please note that this rate may change with time.

pat077:
hw much do u buy pm and is there a minimum u buy from someone?

We buy PM at N355 per USD. Minimum you can sell to us is $20.

oyes2015:

K did u mean to Buy 1 Bitcoin then was N325 and to Sell 1 was N350?

Our buying and selling rate...

sunmike065:
may I know your rate for PM??


pls quote me here asap

PM is N384 per USD.

dan56:


i did that i was told there will be a delay, am just counting to know if you guys keep your word..



and yes i have been credited.....



i rate you guys 5/5

i will try and screen shot as i started with screenshot....

Thank you for coming back to share your experience...

dan56:
six hours plus and counting.....no credit

Please contact support , we may be having issue wit your deposit if it does not come with a reference number.

goldentee:
Transaction confirmed. My account has been credited. Thanks for pointing out the error in my PM account. Thumbs up!

Thank you for you professional understanding. There must be reason for any funding delay. Usually we work 24/7 but our phones and chat are available during the office hours only. Our office hours are:

Monday - Friday: 8am - 6pm

Saturday: 10am - 4pm

Sunday: At our managers' free Time

dan56:
already did that. but i had to change email.

Perhaps, you earlier supplied a wrong email. Typo error ?

dan56:
have done that over six times now!!

Please use the live chat or send a mail to support(at)instantgold.ng for assistance.