Background - I load all my airtime online: Quickteller, Bank etc

Event

1. Glo

I loaded airtime N550 on my line online. The intention was to use it and buy data 1G for N500. I even put overage of N50 because of the fact they routinely subscribe customers to their useless VAS.

The transaction was successful. Received SMS


Shortly I received this: N2200 bonus


Attempted to subscribe to data: Insufficient credit was the response

Called Glo Customer Care: They told me that they updated their Terms and Conditions, that once I load airtime online or physically with a particular code, it automatically becomes subscribed to Glo X4 Promo. Where all your airtime is converted to promo. It did not make sense to me. So because I load airtime online that I get this punishment? I asked them to reverse it so that I can buy data buy. They refused citing their T & C.

I contacted NCC who are yet to do anything about it. Though they have asked Glo to respond to my request. Glo is yet to respond.

MTN

I decided to ditch Glo and load my MTN. Bought airtime online to subscribe to data. Here are the screenshots:
They credited me with N500 and loaded all the money as a bonus


Attempted to load data: the same issue again.
Called them, they promised to look into it within 24 hours, a stark difference to Glo.

I have no problem with buying bonus bundles with the main account. But customers should make that decision. I have checked NCC regulations. It shows this crap may have passed through them. But this is not about changing Tariff, it is about converting your money to something else illegally.

I checked why they are doing this: I looked at Glo X4 Promo. The bonus expires within 15 - 30 days. Local tariff X4 normal rate 45k/s as against 11k/s I enjoy in my main account. With the money in my main account, I get about 83 mins call without fear of airtime expiring(N550 @11k/s). With their X4 Promo @ 2200, 45k/s I get 81 minutes call with 1-month expiry. Essentially this is no promo but fraud. See table below:
For data , I will get 733MB as against 1024MB if I subscribed.


I have no issue with converting main credit to X4, X100 etc promo. But I need to use my hand to do that subscription. I remember when Airtel kept calling me to subscribe to X whatever promo. I will ask them to do the calculation - they literally, normally end the call. To me that's fine.

This is not right. We need to get this to the right people.

I would appreciate if this gets to frontpage to get opinions. I will attempt to post on Twitter and Facebook as well to create awareness. Possibly create a Campaign for it to get signatures.

I feel so bad for my country.

CC Mynd44 , Lalasticlala , Seun

And here the story :

I loaded airtime to buy data bundle from Quickteller. Transaction successful, got sms that my account has been credited.

Seconds later, tried to subscribe to data plan. Unsuccessful, insufficient credit. Called Glo Customer Care. The lady said they have converted all my airtime to bonus (Glo X4 Promo). Pleaded with her to reverse the credit - that I didn't subscribe to any X4 Promo. She said it's automatic, that they have changed their terms and condition. Once I load online, my airtime will automatically become a bonus.

The lady cut the line. Spoke with two additional reps , no resolution. Sent mail to them and copied NCC. They didn't respond. NCC replied and asked them to reply asap. They did, talking the same crap.

I requested they give me a Ticket Number. These guys are yet to respond.

I am considering legal action against them for damages. Not because of the airtime, but their callousness.