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Maltreatment Of MTN Call Center Agents At Mayfair Gardens - Career (2) - Nairaland

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Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by youngin(m): 9:18am On Aug 20, 2015
eyin omo wobe
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by missKiffy(f): 9:18am On Aug 20, 2015
tchidi:
Airtel did this while They were in. Abuja. That was the beginning of their breakdown cos they all protested. Now they are in ibadan, I don't know if things are better. . You guys should damn the consequences and protest!


Bloody keke-driving Indians. angry angry
"Bloody keke- drving indians" got me laughing cheesy

3 Likes

Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by Captainswag225(m): 9:18am On Aug 20, 2015
if u dont want u can quit oo, its not by force.
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by Nobody: 9:19am On Aug 20, 2015
Serve dem right.. Crappy network. Wit so many followers..
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by missKiffy(f): 9:19am On Aug 20, 2015
tolugar:
Before I comment, let me use this opportunity to Ask you a serious question I know most Nigerians as looking for who to ask?


What takes you people so much time to answer a call
You are evil smiley

1 Like 1 Share

Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by Nobody: 9:20am On Aug 20, 2015
A NEW WORLD SLAVERY.
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by Moz22: 9:21am On Aug 20, 2015
Did I just hear u say MTN MTNscammingPeopleSince1907. I don't feel sorry u one bit
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by missKiffy(f): 9:22am On Aug 20, 2015
smsshola:
@op I feel ur pain seriously...also av a frnd who work with MTN here in Kaduna she lament ds pain to me and I wish i can really help, but this is my little advice put ds ur writeup in every blog u know and u can think of who know by doing this those who are the helm of affairs wl see or hear it then do something.

I kno it's not easy to protest du to the facts that u may loose ur job nd nothing to fall back to but pls use the social media to make ur voice louder and ur pen more sharper than sword.

U can even send a mail to all TV channels like channels and Tvc. Then forward this ur article to so many newspaper home. By doing this u wl be saving not jus ur soul but thousand of lives. I wl also do my part in my own litlle way remember if u keep quiet ur sorrow and pain wl only be known to u alone.

I wish to appeal to all naira land users to help in doin something's don't just view or like/share pls act.
That's true, if she can send a mail to Linda ikeji and fortunately for her Linda bolgs about it, other blogs will carry the story cos dey do copy stories from her. Hopefully it will get to the right channel
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by sweatlana: 9:22am On Aug 20, 2015
Na wa o
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by Machiny: 9:24am On Aug 20, 2015
tolugar:
Before I comment, let me use this opportunity to Ask you a serious question I know most Nigerians as looking for who to ask?


What takes you people so much time to answer a call
imagine 1000 representatives atending to 5milion persons calling at thesame time

6 Likes

Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by omoharry(f): 9:24am On Aug 20, 2015
Indians are the worst people to work with...they are wicked and inhuman toward their workers...I dont know if i can use the worse hate but i really dislike them...I resigned from an Indian company because of the the harsh environments i found myself in.I would rather do my own small business that be enslave with some unfortunate Asians who manage to find their way into Africa...I really hate them.Nigerian bosses are far better, though they might have their own excesses but they have human fillings.PEOPLE YOU SHOULD STAY AWAY FROM IF YOU WISH TO STILL HAVE YOUR SELF ESTEEM INTACT..INDIANS, LEBANESE, CHINESE.

6 Likes

Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by hola106(m): 9:25am On Aug 20, 2015
abumeinben:

Kindly answer this question for your self after you graduate.
no pro
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by ahamonyeka(m): 9:26am On Aug 20, 2015
hola106:
Dem use jazZ hold u down
what kind of comment is that?
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by airsaylongcon: 9:27am On Aug 20, 2015
tolugar:
Before I comment, let me use this opportunity to Ask you a serious question I know most Nigerians as looking for who to ask?


What takes you people so much time to answer a call

I'm not an MTN employee neither am I holding brief for them but I can tell you why it seemingly takes long for calls to be answered. When u place a call to the customer care, you join a queue and wait to be served. Where you join the queue is a function of how much revenue has been generated from you. If u have spent like N100 in the last say 1week and someone has spent N1000, the N1,000 person will join the queue higher than you and be served before u even if he calls 10mins after you. If someone with say a N10,000 happens to call as well he joins way higher up d queue. Na so the thing go

5 Likes

Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by Nobody: 9:28am On Aug 20, 2015
Shehucom:
Sebi MTN still pays close to 75k, the airtel BPO Tech mahindra pays 40k and you're expected to pick not less than 200 calls in 9 hours and asking you to meet an unrealistic AHT of 117 Secs.. This Indians has enslaved us, yet you can't complain or you'll be sacked. It's crazy, all this are happening due to job scarcity in the nation.. I had to resign from the company due to the unbearable nature of the job

They paid money to our govt to enslave our workers. License to Enslave status reinstated. grin

1 Like

Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by alexlee50: 9:29am On Aug 20, 2015
hola106:
Dem use jazZ hold u down
Your comment shows how insensitive you are to the plight of a sister and fellow nigerians. I guess u are still living a sheltered life in your parents home and you don't know how difficult people find it msking ends meet, so I am not surprised at your comment.when you said what u said, what did you have in mind? That she should resign? Yes, it is an option but how does she make take care of her personal needs and make contribution towards the home front? Is her husband so wealthy to support the home front without any friction at the home? Does it occur to you that from this 75k she may be sending her mother, father, brother or sister a little sum for upkeep without resort to her husband? How does she sustain this if she quits the job? You know why she is complaining, she is doing that so that Nigerians can prevail on the contractor and mtn to stop slave labour.she doesn't want to leave her job, she wants a change in the conditions of service. Change doesn't come by quitting each time u face unfavorable conditions, it comes by persistently crying out loud and fighting those conditions. Hope you learn from this

17 Likes

Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by moradeyoo: 9:29am On Aug 20, 2015
National Human Rights Commission

i tink they have started working

NHRC Help lines

0807 709 1123
0807 709 1124
0807 709 1126
0807 569 7449

5 Likes

Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by mathelo(m): 9:29am On Aug 20, 2015
I have suggestion for you: let there be a union comprising all the affected staff; press you need vide letter(s) and if it didn't stop embark on industrial action. Use your numeric power. The more united you are the more powerful you will become.
Lastly, get a lawyer

Good luck
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by hola106(m): 9:32am On Aug 20, 2015
alexlee50:
Your comment shows how insensitive you are to the plight of a sister and fellow nigerians. I guess u are still living a sheltered life in your parents home and you don't know how difficult people find it msking ends meet, so I am not surprised at your comment.when you said what u said, what did you have in mind? That she should resign? Yes, it is an option but how does she make take care of her personal needs and make contribution towards the home front? Is her husband so wealthy to support the home front without any friction at the home? Does it occur to you that from this 75k she may be sending her mother, father, brother or sister a little sum for upkeep without resort to her husband? How does she sustain this if she quits the job? You know why she is complaining, she is doing that so that Nigerians can prevail on the contractor and mtn to stop slave labour.she doesn't want to leave her job, she wants a change in the conditions of service. Change doesn't come by quitting each time u face unfavorable conditions, it comes by persistently crying out loud and fighting those conditions. Hope you learn from this
u can test run ur mouth I tink u need to free ur mouth odor
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by southernbelle(f): 9:32am On Aug 20, 2015
these foreigners don't just do what they are doing alone, there are nigerian headmen working with them who know what their fellow nigerians are going through and they join in making or even mastermind the oppressive decisions, these are the true enemies in my opinion

4 Likes

Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by sanyajava: 9:32am On Aug 20, 2015
NLC kindly assist. The problem is from our government (Immigration) bringing in this indians and chinese to take over nigerian labour market. very awfull. I suggest the maximum work visa should not exceed 3 months after which they hand over the project to nigerian staff to manage.

1 Like

Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by otokx(m): 9:34am On Aug 20, 2015
Why are people being xenophobic and insulting the Indians? What stops Nigerians from owing their own companies and getting contract from MTN, AIRTEL? What stops Nigerians from patronizing GLO a Nigerian company.

We cannot eat our cake and have it.

5 Likes

Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by funkyglitz: 9:36am On Aug 20, 2015
Hmmmmmm buh I blive dat if u dnt lyk ur job jxt quit ad mind u nobody is enslavin u cos u r enslavin ursef...aldoe no job opportunties I naija as we spk buh cm 2 tink of it if smth hapns 2 u "God forbid" ad u also said no health insurance d company will replace u immediately...so u tink abt it ...its eida u quit or endure
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by HDee(m): 9:36am On Aug 20, 2015
shuu!! I didn't know Indians were this crazy
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by missKiffy(f): 9:36am On Aug 20, 2015
cnssl:
a trend has stArted on twitter #CNSSLSLAVERY go there and type whatever u like but make sure u hashtag cnssl and copy mtn nlc even aso rock if u will.it has already begun.join the movement unless u will contnue complaining. i am already getting retweets so imagine what a crowd will do.
This is very good, hopefully it will trend
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by missKiffy(f): 9:38am On Aug 20, 2015
abumeinben:
Hello XrisLee,

Speaking bout the garlic smelling creatures who can never make it in their country due to population and traditional rule, but come here to claim expertise, they have really done nothing but racism and wickedness.

I work with Ericsson managed service, you should know what am talking about, which is controlled by garlic smellers angry angry angry angry angry so I know.

I will put up my story here one of these days.

But in all I still blame our government angry
We are waiting for your story, share with us
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by seun2013(m): 9:39am On Aug 20, 2015
Is there no labour union in that company? This happen to me some yrs back in an indian company along abk road. Purechem. Where our salary as a graduate mgt trainee was 30K, we protested cos we hav no union, all of us grad leave the job and now I learnt dey re improving. Thank Good for my New Job
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by alexlee50: 9:40am On Aug 20, 2015
hola106:
u can test run ur mouth I tink u need to free ur mouth odor
I said it and I am not surprised, u are ill mannered and still live under the roof of your parents, so you won't learn. I pray u learn though.

3 Likes

Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by Ramanto(m): 9:40am On Aug 20, 2015
But you don't sound troubled while talking to customers.you make me believe everything was alright.Wishing u all the best,sis.
Lest I forget,does anyone monitor how you relate with customers? Rude customers to be precise
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by MadCow1: 9:40am On Aug 20, 2015
XrisLee:
Maltreatment Of MTN Call Center Agents At Mayfair Gardens

''Indians are here on Nigerian soil, slaving us and using our money to en-rich their lives. This must stop...''

''I work as a customer care representative for Mtn Nigeria which was contracted for Communication Network Support Services Limited (CNSSL at Mayfair Garden Ibeju Lekki) we have always been told from the onset that we are not full staff of MTN Nigeria which we acknowledged but MTN has terminated the Contract CNSSL partly and now contracted it to a South African Indian company called ISON BPO. We've been maltreated badly.


The termination took effect on July 31st, we were re-issued another 3months contract letter from same CNSSL. before the termination of appointment, MTN who is the principal partner already sent a mail to all of us that our Unspent Leave days will be monetised. Gbenga Adebayo who is the CEO of CNSSL, paid nobody nothing and we have been working for 3years and (we have been confirmed as a full staff with letters), took up all our Unspent Leave days and cancelled them all. from August 1st to Oct 31st which the new contract states, we will not be going on Leave.
Those of us on Maternity Leave were asked to resume, even if u had the baby a day before or face been sacked I have a two weeks old baby and am working to support my family, so I can afford being sacked. But the stress is killing I leave home 4:20 everyday and get home close to midnight, except on night shift I can't even continue breastfeeding my baby, Our HMO has been cancelled. We were left with nothing after which he's sub contracting from ISON BPO for the period of 3 months (1st of August to 31st of October) We would be paid just our normal salary which is 75,367.05 Our work time has been unjustly increased from 5hours 20mins to 9hrs with one hour break which is unfair to us. This increase is only applicable to those in Mayfair Gardens, Ibeju Lekki, meanwhile most of us stay on the mainland, All other call centres (Apapa, Ikoyi, VGC), still run the normal shifts as usual. MTN has abandoned us and now we work like slaves. We can't talk because if we do we would be sacked, alot of people have been sacked unjustly. We're expected to pick calls and speak with 194 customers for the 9hrs. And for the night shift speak with 228 customers in 12hrs.

This is injustice.

While the stress is killing alot of us, we cant enjoy the free medical care because of the cancelled HMO. This is slavery I hope we would be saved from CNSSL/ISON BPO before its too late. This silence is long overdue and that is why I am sending this mail, Indians are here on Nigerian soil, slaving us and using our money to en-rich their lives. This must stop.

The MTN staff in south Africa recently protested for salary increment. We are not asking them for too much, all we ask for is our normal shift hours and for them to put an end to this madness''.



So you brought it to Nairaland because? angry


I swear alot of Nigerian workers deserve the shiit they get. Can you imagine you having a case like this and you guys would sit down whining in your cubicles rather than finding a good lawyer to go in and discuss with your employer and/or take them before the Court of Industry.

Nigeria has Labour laws. Nobody can mess with the contents of Labour laws.
Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by nochildsplay(m): 9:41am On Aug 20, 2015
As a matter of fact INDIANs are crazy animals , they are dirty, Koni and they even use jazz ......... Imagine I saw their male tieing rapper on shirt to the mall in dubai..... Even in Dubai they enslaves other Nations working for them

You people don't seems to understand that they involved us in their slavery enforcement cos they see how hardworking and strong we are (Nigerians).

And some goat won't stop calling them "Oyinbo". If I hear , they eat with their fucking hands and as poor as a church rat in their country

INDIANS must GO!!! We are not slaves






































































As a matter of fact I don't like indians , their culture and even their women (yes they are attractive but they have the real devils in them)

They must GO.

1 Like

Re: Maltreatment Of MTN Call Center Agents At Mayfair Gardens by southernbelle(f): 9:42am On Aug 20, 2015
tolugar:
Before I comment, let me use this opportunity to Ask you a serious question I know most Nigerians as looking for who to ask?


What takes you people so much time to answer a call
lol

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