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MTN Customer Care Thread - Phones (112) - Nairaland

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Re: MTN Customer Care Thread by JideSM: 1:13pm On Aug 27, 2015
CosmicJames:
Pls deactivate MTNPlay or callertunz service on this line: 08066389577.
Thank you

You have no MTN play active on your line. To deactivate the caller tune send No to 4100.
Re: MTN Customer Care Thread by JideSM: 1:16pm On Aug 27, 2015
Batam:
Please, Help me remove all unsolicited sms e.g learning English which normally eaten up my credits.
I am afraid of recharging my line because it hardly lasts.
My nos are 07064373109. Thanks

The learn english service is now inactive on your line.
Re: MTN Customer Care Thread by CosmicJames(m): 2:13pm On Aug 27, 2015
JideSM:


You have no MTN play active on your line. To deactivate the caller tune send No to 4100.
Ok, I will do just that.
Thanks
Re: MTN Customer Care Thread by calabaman(m): 8:41pm On Aug 27, 2015
Hi Jide,

i subscribed to BBC internet service on my bold5.

unfortunately its not working, tried registering my device via the HOST ROUTING TECHNIQUE- not working

DATA ON to 131- not working.

STATUS to 21600- says i dont have an active sub, but the CS dept says my sub is active.

tried connecting my bold 5 to my samsung note 3 using my etisalat via wifi..its browsing flawlessly. DONT WANT TO RENEW MY ETISALAT SUBSCRIPTIO

HELP NEEDED PLS. SENDING U A PM
Re: MTN Customer Care Thread by Asabaman(m): 10:37am On Aug 28, 2015
pls mtn keep deducting my money for no reason...pls jidesm help me deactivate any plan dat might caused dis..tanx 08032431245
Re: MTN Customer Care Thread by Essont(m): 10:49am On Aug 28, 2015
Whenever i recharge with a minimum of a hundred naira i do recieve 10mb weekly but whenever i try to use the 10mb my airtime get deducted instead of the mb and sometimes the both get deducted, this is so frustrating. 07060977723
Re: MTN Customer Care Thread by starkid2443: 11:44am On Aug 28, 2015
TinaTony:
please, i want you to unsubscribe this mtn line from mtn facebook daily, they have been deducting N5
daily from the line :09037547115
Re: MTN Customer Care Thread by Nobody: 11:40pm On Aug 29, 2015
How does ur PFW data bundle work? Can I download anything that's not Project Fame with it?
Re: MTN Customer Care Thread by Nobody: 6:47pm On Aug 30, 2015
Hello Mr jideSM, please i have been trying to resubscribe to the mtn to mtn unlimited free call for ten naira that lasts for a week but i have not been able to. Please kindly help me with this 08149558218
Re: MTN Customer Care Thread by Nobody: 6:22pm On Aug 31, 2015
Hello

i retrieved my mtn sim on friday and i was told it will start working today-moday, buh uptill now, e neva work ooo. Pls help
Re: MTN Customer Care Thread by Bossman(m): 1:22pm On Sep 03, 2015
Hello Jide - Again, thanks for the good work you are doing here. You assisted with a request about 2 years ago or so. Well, I received a text this morning that my line has been disconnected because my sim registration is incomplete. The message asks that I visit an MTN shop with valid photo ID. I am not sure why my sim registration that I did about 4 or 5 years ago would now be incomplete. I am no currently in Nigeria (I was there last month and used the line without any problems). I will not be there till sometime in March. Is there any way you can assist with this? I will try to PM you all the information you may need.
Re: MTN Customer Care Thread by CosmicJames(m): 2:19pm On Sep 03, 2015
JideSM:


You have no MTN play active on your line. To deactivate the caller tune send No to 4100.
I sent No to 4100 and was told I have no callertunz on my line.
Pls check this line (08066389577) very well and deactivate any subscription on it because there is an active monthly deduction on it.
Re: MTN Customer Care Thread by JewelDiamond(f): 5:27pm On Sep 03, 2015
[quote author=JideSM post=37388000]

I've gone to one of the mtn office for the verification of registration but I still receive messages to go to nearest mtn shop for the same issue.
Re: MTN Customer Care Thread by Nobody: 8:25pm On Sep 04, 2015
please help, I can't browes with my line after I subscribed to simple surf plan, my no 07065449940. I called 180 this morning its the same thing, did every possible things like sending reset, setup, data setup etc to 131 to no avail.
Re: MTN Customer Care Thread by bleshulamite: 11:32pm On Sep 04, 2015
Please kindly help me deactivate facebook offline. It damn annoying and frustrating that whenever I load mtn makes it a point of duty deducting 25 for offline facebook. 1. The charge was not termed while I activated. 2. Was told it FREE. and 3. I dont use it. Please get me deactivated. 08061661214. Thank you.
Re: MTN Customer Care Thread by neksummi(m): 6:48am On Sep 06, 2015
bleshulamite:
Please kindly help me deactivate facebook offline. It damn annoying and frustrating that whenever I load mtn makes it a point of duty deducting 25 for offline facebook. 1. The charge was not termed while I activated. 2. Was told it FREE. and 3. I dont use it. Please get me deactivated. 08061661214. Thank you.

I have the same issue. No fee was mentioned when it was advertised to me via sms but I now realise it's going to be charged and I've not recharged since I realized they were going to charge me for something I don't need and I'm not going to use! Help me deactivate my number from facebook offline: 08063306838. Thanks.
Re: MTN Customer Care Thread by oloyedayo(m): 7:21am On Sep 06, 2015
How on earth will my no that I have been using since 2007 be deactivated because of sim registration now? my no is registered since 2010 and blocking it now is pure insensitivity. Though I have been getting message to visit mtn office for verification but should I be punished cos I can't travel to the nearest to me which will take me up to 4 hours? Though mtn have done many painful thing to me, none have make me to regret chosen mtn but this. I am now regretting not porting while my friends are porting.

08034093892.
Re: MTN Customer Care Thread by Nobody: 12:03pm On Sep 06, 2015
Hi dear. Please how can I deactivate mtn 10mb plan on my sim?. Dey keep on deducting my #100 everyday. Help pls. Don't want to recharge nd dey will deduct again. Tnx
JideSM:


The learn english service is now inactive on your line.
Re: MTN Customer Care Thread by xavi4chizzy: 12:53pm On Sep 07, 2015
Pls kindly help me deactivate this MTN quick facebook service. Just keep deducting my 5naira without making use of the service. This my number 08164042496. Thanks
Re: MTN Customer Care Thread by xavi4chizzy: 12:57pm On Sep 07, 2015
Pls kindly help me deactivate this MTN quick facebook service. Just keep deducting my 5naira without making use of the service. This my number 08103084224. Tanx
Re: MTN Customer Care Thread by Nobody: 8:54pm On Sep 07, 2015
tayoccu:
Y'ello Nairalanders,

We are using this thread as another channel to help, listen and learn from existing and potential MTN subscribers. Do not hesitate to send your inquiries, complaints and suggestions here, JideSM and I will do our best to make sure you get satisfactory response.

Welcome to the new World!
Re: MTN Customer Care Thread by Nobody: 8:57pm On Sep 07, 2015
tayoccu:
Y'ello Nairalanders,

We are using this thread as another channel to help, listen and learn from existing and potential MTN subscribers. Do not hesitate to send your inquiries, complaints and suggestions here, JideSM and I will do our best to make sure you get satisfactory response.

Welcome to the new World!

Hello, how do you re-activate an MTN BBC if you've cancelled your subscription

I accidentally sent EXPIRE shortly after activating BBC WEEKLY today and i want to re-activate my subscription
Re: MTN Customer Care Thread by olufummy02(f): 10:46pm On Sep 07, 2015
I've been using my mtn line since 2008,registered abt three times or so only for my line to be deactivated today. I went to d nearest mtn outlet close to me to reactivate it... about 2hrs later,I was able to make call on it,,only for d nbers av been calling for abt two hours ago to be bouncing back...can't make or receive call BT can do other things on it.. plss help..am already regretting using mtn sef..
Re: MTN Customer Care Thread by Teefire(m): 10:32am On Sep 08, 2015
Hello Jidesm, I follow this thread because I can easily solve any issue my SIM CARD. I am one of those, discouraged from recharging because of this continuous 50 Naira deductions. I believe the MTN MUSIC whatever causes these deductions and i expect you to post the code for deactivation. That should reduce your worries, however my number is 08037207866. Kindly deactivate me if you feel inclined to post the code. Thank you.
Re: MTN Customer Care Thread by tescode(m): 4:10pm On Sep 08, 2015
Pls I subscribed to the PFW on Saturday and I've exhausted the 100mb,pls how do I opt out so I can subscribe again
Re: MTN Customer Care Thread by eesdee: 10:29am On Sep 10, 2015
So the best thing MTN can do to me is to wipe my 1.9Gb SME data after they first barred my already registered line for SIM registration update. i managed to re-register the line and noticed my data has been wiped out. If you can assist me to reverse my data i will be happy...
Re: MTN Customer Care Thread by write2obi(m): 12:04pm On Sep 10, 2015
Please JideSM and tayoccu, Help me out, i bought 1G MTN SME data bundle from a data agent on Monday morning (i got confirmation from 131 that it was successful), I got home from work in the evening and tried browsing but i could not, i tried calling the agent that sold the data to me, that was when i discovered that my sim has being deactivated by MTN.
On Tuesday morning i hurried to MTN office close by and updated my sim. I had to wait till wednesday evening for the sim to start working.
But the problem now is that the 1G data has vanished . "Sorry, you do not have SME Data Share balance" is the response i get, if i dail *461*7#. Please look into my case, my #1200 is at stake 07032523623.
Re: MTN Customer Care Thread by queenmikky: 1:25pm On Sep 10, 2015
Pls jide I just auto renewed my monthly blackberry subscription and was given 7days free browsing instead of 3weeks.pls kindly rectify it for me or has mtn stopped giving 3weeks in addition to the one month subscription on auto renew.pls here is my number 08032145027.tnx
Re: MTN Customer Care Thread by neksummi(m): 10:39pm On Sep 10, 2015
bleshulamite:
Please kindly help me deactivate facebook offline. It damn annoying and frustrating that whenever I load mtn makes it a point of duty deducting 25 for offline facebook. 1. The charge was not termed while I activated. 2. Was told it FREE. and 3. I dont use it. Please get me deactivated. 08061661214. Thank you.

neksummi:

I have the same issue. No fee was mentioned when it was advertised to me via sms but I now realise it's going to be charged and I've not recharged since I realized they were going to charge me for something I don't need and I'm not going to use! Help me deactivate my number from facebook offline: 08063306838. Thanks.

Please I'd like to know if my case above have been resolved.

Thanks.
Re: MTN Customer Care Thread by mjay(m): 8:17am On Sep 11, 2015
08142500916 please unsubscribe me from whatever is deducting 50 naira every week. Thanks a lot.

@jide Please help me out on the above. 08142500916
Re: MTN Customer Care Thread by Emassy(m): 11:52am On Sep 11, 2015
How do i know if my sim is 128k apart from looking @it from the body? Some sim cards dont have it and thats very frustrating,pls help.
Re: MTN Customer Care Thread by osigiepurr(m): 3:04pm On Sep 11, 2015
I want you to kindly deactivate or unsubscribe these mtn numbers (08030403132 and 07034808092) from MTN QUICK DAILY FACEBOOK service ASAP.
They have been deducting N5 daily from the numbers.

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