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MTN Customer Care Thread - Phones (126) - Nairaland

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Re: MTN Customer Care Thread by nigeriancuban: 11:52am On Dec 11, 2015
just got an infinix note2 and I tried subing to the 1gig but its not
Re: MTN Customer Care Thread by dimplecakes(f): 11:27pm On Dec 12, 2015
I did my sim registration today after mtn barred my line. I have to pay money for them to register me.

But mtn did not give me the suppose credit they promised.

I'm still waiting.
Re: MTN Customer Care Thread by Mucokey(m): 7:13am On Dec 13, 2015
What a sham! Shame!!. Wondering when we'll be liberated from this mess already enveloped us.
2 days ago, I received a call from 0757 n noticing it's just one of those rubbish advertising junk calls, I allowed it to sputter n end only the call to drop n magically I ve been conscripted to magical voice n #50 sharply deducted from my account. What nonsense! !!
Re: MTN Customer Care Thread by Stundey(m): 5:07pm On Dec 13, 2015
Stundey:
070 is my number
Re: MTN Customer Care Thread by Sylverson: 10:41pm On Dec 13, 2015
seat JideSm,I had been battling with this issue for the past two month now,neither the customer care nor the engineers in charge are doing nothing to stop this issue,,,I had mtn quick facebook daily activated on my line ,whenever I dialed the deactivation code ,it only deactivated temporarily for that day and then reactivate itself automatically the following day and a service fee of #5 will be charged ,to this extent ,the customer have had this service deactivated,but the service still reactivated itself automatically again and again,but recently I was sent this message on how I will cancel the service but to
my knowledge I can't understand how I would go about it ,the message goes like this ""TO CANCEL TEXT $SMSunsubkeyWord$ to $SMS_UNSUBACCESSNO$,.kindly help me out with this instruction
Re: MTN Customer Care Thread by Sylverson: 6:10am On Dec 14, 2015
seat JideSm,I had been battling with this issue for the past two month now,neither the customer care nor the engineers in charge are doing nothing to stop this issue,,,I had mtn quick facebook daily activated on my line ,whenever I dialed the deactivation code ,it only deactivated temporarily for that day and then reactivate itself automatically the following day and a service fee of #5 will be charged ,to this extent ,the customer have had this service deactivated,but the service still reactivated itself automatically again and again,but recently I was sent this message on how I will cancel the service but to
my knowledge I can't understand how I would go about it ,the message goes like this ""TO CANCEL TEXT $SMSunsubkeyWord$ to $SMS_UNSUBACCESSNO$ ,,.kindly help me out with this instruction...08034664890
Re: MTN Customer Care Thread by Celmatador(m): 5:39pm On Dec 14, 2015
Please unsubscribe my number from receiving msg from mtn gadget care. My #50 is always removed each Tym I receive such msg. Here is my no 08034681654. Thanks
Re: MTN Customer Care Thread by Nobody: 6:53pm On Dec 14, 2015
Kindly help stop this thanks
Re: MTN Customer Care Thread by JideSM: 8:50am On Dec 15, 2015
nigeriancuban:
just got an infinix note2 and I tried subing to the 1gig but its not working...... my no 09039903202

The Infinix note2 bundle is no more available. It has since been stopped
Re: MTN Customer Care Thread by JideSM: 8:52am On Dec 15, 2015
ellex:
hello JideSM, kindly unsubscribe me from the brain buster service. it is sucking my airtime for no good reason. my number: 08068191078. Thanks in advance.

The service has been deactivated
Re: MTN Customer Care Thread by JideSM: 8:53am On Dec 15, 2015
Celmatador:
Please unsubscribe my number from receiving msg from mtn gadget care. My #50 is always removed each Tym I receive such msg. Here is my no 08034681654. Thanks

The services have been deactivated as requested.
Re: MTN Customer Care Thread by JideSM: 8:55am On Dec 15, 2015
Sylverson:
seat JideSm,I had been battling with this issue for the past two month now,neither the customer care nor the engineers in charge are doing nothing to stop this issue,,,I had mtn quick facebook daily activated on my line ,whenever I dialed the deactivation code ,it only deactivated temporarily for that day and then reactivate itself automatically the following day and a service fee of #5 will be charged ,to this extent ,the customer have had this service deactivated,but the service still reactivated itself automatically again and again,but recently I was sent this message on how I will cancel the service but to
my knowledge I can't understand how I would go about it ,the message goes like this ""TO CANCEL TEXT $SMSunsubkeyWord$ to $SMS_UNSUBACCESSNO$ ,,.kindly help me out with this instruction...08034664890

The plan has been stopped from your line. To deactivate from your line dial *510*22# anytime.
Re: MTN Customer Care Thread by JideSM: 8:56am On Dec 15, 2015
Mucokey:
What a sham! Shame!!. Wondering when we'll be liberated from this mess already enveloped us.
2 days ago, I received a call from 0757 n noticing it's just one of those rubbish advertising junk calls, I allowed it to sputter n end only the call to drop n magically I ve been conscripted to magical voice n #50 sharply deducted from my account. What nonsense! !!

I apologize for this, send your number so that it can be deactivated.
Re: MTN Customer Care Thread by JideSM: 8:57am On Dec 15, 2015
dimplecakes:
I did my sim registration today after mtn barred my line. I have to pay money for them to register me.

But mtn did not give me the suppose credit they promised.

I'm still waiting.

You have to confirm if the registration was done completely and properly. Send STATUS to 799 or dial *789# if registered it is only then would you be given the bonus if you were sent a previous SMS that you would get bonus for the SIM registration
Re: MTN Customer Care Thread by JideSM: 8:59am On Dec 15, 2015
Bhella5:
Please MTN deducts 20naira from my line daily for subscribing to brain buster. Please
unsubscribe me
phone no-08038443002. Thanks

The service has been deactivated from your line
Re: MTN Customer Care Thread by JideSM: 9:01am On Dec 15, 2015
AdebisiAdeyinka:
Wanna do mtn bb subscription... Pls put me tru pls

To activate a blackberry subscription you simply send the code to 21600, there is BBC @ N1000 also BBCWEEK @ N500, BBCDAY @ N100, there is BIS @ N1500, BBWEEK @ N550 and BBDAY @ N120. Send any of those codes to 21600 and you would get a response.Another means is to dial *123# then select the command for blackberry plans and see the plans there to activate. There are different packages for Z10 phones which are BB10 plans separate from these ones
Re: MTN Customer Care Thread by Bhella5(m): 9:37am On Dec 15, 2015
JideSM:


The service has been deactivated from your line
Thank you. i got a text to that effect.
Re: MTN Customer Care Thread by JideSM: 9:53am On Dec 15, 2015
moshmod101:
Hello @JideSM pls am being charged secretly for some service I didn't request for neither was I using...pls I will appreciate if it can be cancelled ASAP...08030465915 Thanks

You are being charged for the Infotainment service on your line
Re: MTN Customer Care Thread by Nobody: 10:11am On Dec 15, 2015
JideSM:

The service has been deactivated
Thanks for the prompt response.
Re: MTN Customer Care Thread by enye2000: 10:55am On Dec 15, 2015
pls my interview for usa fiancee visa comes up shortly...am expected to present 2yrs call history with my fiance as a proof for ongoing relationship....pls how can i get it..what are the requirements...pls help
Re: MTN Customer Care Thread by babs01(m): 3:47pm On Dec 15, 2015
JideSM:


Dear Babs, sorry for this inconvenience. Please text STATUS to 799 and provide feedback.
Re: MTN Customer Care Thread by Nobody: 6:02pm On Dec 15, 2015
Mtn always imparting lives of Nigerians @ the mtn foundation #mtnfscholars

Re: MTN Customer Care Thread by dimplecakes(f): 6:33pm On Dec 15, 2015
JideSM:


You have to confirm if the registration was done completely and properly. Send STATUS to 799 or dial *789# if registered it is only then would you be given the bonus if you were sent a previous SMS that you would get bonus for the SIM registration


Thanks Mr Jide. I got 3000 naira worth of airtime. But the thing is I can't check my balance.
Re: MTN Customer Care Thread by Stundey(m): 7:42pm On Dec 15, 2015
JideSM:



Hello Stundey, apologies or the inconvenience. Checks on your line revealed that you currently have an active MTN Music + subscription. Hence, the deduction. Regards
I need not the package. Please deactivate it!
Re: MTN Customer Care Thread by mightyjoe746: 8:34pm On Dec 15, 2015
Please Deactivate me from Brain Busters, dis is my number 07062312360.
Re: MTN Customer Care Thread by Mucokey(m): 9:23pm On Dec 15, 2015
JideSM:


I apologize for this, send your number so that it can be deactivated.

Deactivated already. ..Wondering what ll now happen to the illegally deducted amount since the CCR had already hinted that it's unrefundableunrefundable
Thanks for ur care still
Re: MTN Customer Care Thread by queenet246(f): 10:21am On Dec 16, 2015
How do I subscribe to the 500mb for #500 plan or 1gb for #1000 plan
Re: MTN Customer Care Thread by JideSM: 10:46am On Dec 16, 2015
queenet246:
How do I subscribe to the 500mb for #500 plan or 1gb for #1000 plan

You can dial *142# to check the available bonus bundle on your line.
Re: MTN Customer Care Thread by queenet246(f): 11:25am On Dec 16, 2015
JideSM:


You can dial *142# to check the available bonus bundle on your line.

I didn't see any option for data
Re: MTN Customer Care Thread by JideSM: 2:35pm On Dec 16, 2015
Y'ello, the service has been deactivated as requested.
mightyjoe746:
Please Deactivate me from Brain Busters, dis is my number 07062312360.
Re: MTN Customer Care Thread by JideSM: 2:41pm On Dec 16, 2015
Y'ello, please visit an MTN office for assistance. THANK YOU
enye2000:
pls my interview for usa fiancee visa comes up shortly...am expected to present 2yrs call history with my fiance as a proof for ongoing relationship....pls how can i get it..what are the requirements...pls help

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