debbydee:


so the word scam should be taken out.

ccaramel:


I told you . Glad you were able to get this resolved. Now remove the word scam from your title. Maybe delayed refund or something.....

henribj:


uhm where were you since when all the good people of NL were offering their words of wisdom?
now you come to tell me to edit the topic of the post?
you sure you are not a konga.com undercover agent/spy?
#justsaying

debbydee:
This one is better you will get more responses.

beginning from me. My money has been held in escrow for days now he never show for pay out i called their line they tell me say there is an issue with their escrow service.

debbydee:



no not an under cover/ spy i was following the tread carefully.

debbydee:
This one is better you will get more responses.

beginning from me. My money has been held in escrow for days now he never show for pay out i called their line they tell me say there is an issue with their escrow service.

Toby77:


Sorry this isn't related to your enquiry. I just want an honest opinion of konga from you and others who have the experience doing business with them. I intend joining the K express franchise that is newly launched as a partner in one of their listed available locations. Are they a reliable firm? And these payment issues and delays, what's up with all that?

Toby77:


Sorry this isn't related to your enquiry. I just want an honest opinion of konga from you and others who have the experience doing business with them. I intend joining the K express franchise that is newly launched as a partner in one of their listed available locations. Are they a reliable firm? And these payment issues and delays, what's up with all that?

henribj:


whats your question really about?
is it about selling on konga.com??
or is it about kexpress delivery service

debbydee:
Konga has been trying as far as i can say. At least encouraging small and medium scale business. though they are not yet there but i believe with time they will get there.

Toby77:


It's about being a franchise partner with konga via there k-express delivery system. So owing a sorting center and then delivering orders in your location.

debbydee:
Konga has been trying as far as i can say. At least encouraging small and medium scale business. though they are not yet there but i believe with time they will get there.

henribj:


oh ok. uhm i am a konga.com marketplace seller and would not know much about how their kexpress service works in terms of payments. but what i can say is that kxpress is a courier service just like dhl,ups,fedex & co. i have this belief that kexpress is actually owned by konga.com but i don't know how true it is.
that being said, i doubt if anyone here would know much about kexpress and its procedures. but you should try and create a post about it, who knows, there might just be someone who knows something about it, just the same way my creating a post here was able to help me meet wonderful people who gave me beautiful ideas that helped my case positively.
oh and also, konga.com and its staffs also troll NL(just so you know).

iMerchant:


Konga owns K-Express (Konga Express Delivery) I believe because of the diverfisication and the recent moves to give merchants/sellers more control on the mall they are inviting people to come help resolve their logistics issues.

Logistics/Shipping/Delivery is a major part of building a great customers experience online. One of the major reason people don't buy online is because of delayed delivery.

In between, however have they credit or return your goods?

henribj:


haba nah, you no see my earlier posts today?
yeah they have resolved the issue, and we arrived at a satisfactory conclusion.

iMerchant:


Congratulation and Happy Selling.

henribj:


thank you
also i really appreciate all your assistance and information shared with us
as for selling, i will be putting my store on vacation/offline mode soon as i get the remaining few stocks sold
will be back whenever USD & NAIRA settle them matter.

iMerchant:


You are welcome sir.

You can source cheaper because suspending your store because of Naira losing value will probably hurt your business.

I also wanna suspend but new stock are already in enroute because business must grow.

Thanks

henribj:


your case is different, your new stock is already enroute
i have no new stock coming in, its easier for me to go on a break
besides if i should order any new stocks as of now, at what rate do i sell it when it comes in?
Nigerians are not willing to spend frivolously as of now, especially as no one knows the outcome after election
for now, i rather keep my fingers crossed and watch things unfold
i will face my other business and leave the one of buying & selling for now

iMerchant:


Already enroute ke?

Anyway, give or take we are speculating that Naira should stabilize against dollar.

Mind you dollar too is raising in value against other world currencies so waiting for Naira to increase is not a short term goal. It is a long term process sha.

Waiting to see the Naira exchage rate to dollar after the election.

nyabingi:
What does it mean when an order is on arbitration and also I have processed one of my orders and delivered at the center for onward shipment by kxpress over two weeks and yet its still say "order processing" on my store. I complained to the drop center agents they said they will help but up till now its already running into 3weeks and still unresolved, the goods was for Bauchi State. Somebody help me out on what I should do.

henribj:
Hi Everyone,
This is to let you know that after 3 months+, konga.com has finally resolved the case of my misplaced item satisfactorily.
Thank you all for your contributions, it really helped in getting my case resolved soonest.
If only i had met you guys earlier, this issue with konga.com would not have gotten to this stage or taken so long.
Once again, thank you all, you were all wonderful.

Suntemi:


Lucky you. I'm still contacting them like everyday and no result yet.

henribj:


send me a mail and i will provide you with the contact information of the person who helped me resolve mine.

Suntemi:


Thanks so much my email is suntemi@gmail.com help me with yours so I can email you. Thanks so much.

naijajobspost:

meny:
Hello everyone,
Please I'm a new Seller on KONGA. I received an order alert last night and was told that it is entirely my responsibility to ship order and arrange payment with the buyer. I do not understand? does this mean I can't use KOS? I am unable to reach call center cos this is a weekend.
Please assist.
Thanks.

EnterPRO:

using KOS, yourself or any other courier are all ways of fulfilling that responsibility.